While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Maskusta löydät kaikki sisustusratkaisut aina huippuedullisesti! Laajasta jatkuvasti uudistuvasta valikoimastamme löydät kaiken hintaiset huonekalut aina timanttisimpiin laatutuotteisiin asti. Maskun valikoimasta löydät useita huippubrändejä, jotka tarjoavat laadukkaita, kestäviä ja tyylikkäitä tuotteita jokaiseen kotiin. Tarjolla on laaja valikoima erilaisia tuotteita kotimaisilta ja tunnetuilta ulkomaalaisilta brändeiltä. Meidän maskulaisten tehtävänä on löytää vuosittain sadoille tuhansille asiakkaillemme ratkaisuja kotien, mökkien, pihojen, parvekkeiden ja terassien kalustamiseen ja sisustamiseen. Intohimomme on pystyä tarjoamaan mallistomme aina Suomen halvimpaan hintaan ylläpitäen sitä samalla Suomen laajimpana ja kehittäen sitä vahvasti asiakkaitamme kuunnellen. Tuhansien asiakaspalautteiden, vinkkien ja ideoiden perusteella mallisto- ja hintakehityksessämme on jatkuvasti satoja tuotevariaatioita työstössä. 1970-luvulla Topi Sukari myi huonekaluja pakettiautosta yhdessä isänsä ja serkkunsa kanssa. Vuonna 1983 Topi rakennutti Maskun kuntaan suuren huonekaluhallin, jolloin hän perusti Maskun Kalustetalo Oy:n. Yritys sai nimensä paikkakunnan mukaan. Yhden miehen huonekaluhallista on kehittynyt Suomen suurin kotimainen huonekalualan perheyritys. Tänään toimimme kahdessa maassa: Suomessa ja Virossa. Lähes 50 Masku-myymälää sekä verkkokauppamme ovat lähellä asiakkaita ja tarjoavat heille parhaat sohva-, patja- ja ruokaryhmävalikoimat sekä ylivertaisen kesäkalustevalikoiman. Meidät tunnetaan edullisesta hintatasosta ja laajasta valikoimasta. Oman malliston ja suurten sisäänostojen ansiosta pystymme tuottamaan asiakkaiden tarpeita vastaavia tuotteita mahdollisimman alhaiseen hintaan. Maskulaisten tehtävänä on yllättää asiakkaat positiivisesti. Asiakkaat saavat Maskusta alan parhaan ja asiantuntevimman palvelun sekä parhaan vastineen rahalleen. Masku tarjoaa samat halvat hinnat verkossa ja myymälöissä ja palveluksessasi on 45 myymälää lähelläsi keskeisillä sijainneilla. Tarjoamme kaikille tuotteillemme laatutakuun, joka on voimassa vähintään 1000 päivää ostopäivästä. Maskun 1000 päivän laatutakuu ylittää perinteisen kahden vuoden kuluttajansuojalain mukaisen takuuajan, sillä haluamme tarjota asiakkaillemme lisävarmuutta ja luottamusta tuotteidemme kestävyyteen ja laatuun. Me Maskussa olemme ylpeitä voidessamme tarjota asiakkaillemme poikkeuksellisen hintatakuun. Kaikilla tuotteillamme on aina vähintään 30 päivän hintatakuu ja valikoiduille tuotteille olemme myöntäneet jopa 100 päivän hintatakuun!
Maskuntie 224, 21250, Masku, Finland
4.2
804 reviews
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After a year Sofa set broke means quality of product is not good. Don’t recommend
Reply from Masku
Sorry to hear that Harsh! All of our products have at least a two year warranty in private use, so you're welcome to create a claim to our customer care and we'll investigate the matter further.
Great experience purchasing but no updates afterwards just long wait
I need to use the edit option to add my response to Masku’s answer here. Masku’s answer confirms their dishonest intentions toward the customer, as I copied Masku’s reply to KKV (“että se tulee peittämään myös hieman istuintyynyä”) and to my review (“the customization will extend to the side of the seat cushion”). In their response to KKV, Masku stated that the customization would cover only a little bit (“hieman”) of the seat cushion, while in their reply to my Google review, they claimed that it would extend to the side of the seat cushion. These two statements clearly contradict each other, indicating an attempt to mislead and manipulate the customer’s understanding of the product details. Such inconsistency reflects dishonest and unprofessional behavior toward the customer.
I bought a sofa, and the seller in Espoo Lommila was not honest and provided very poor information at the time of purchase. Masku customer service seems to function only as a phone operator—there is no proper customer care, and there is no written information about the return policy for items bought in the store. This means Masku can manipulate cases at will and often acts dishonestly toward customers. They direct customers to KKV, assuming that even KKV cannot help. KKV is aware that there are many unresolved issues with Masku. Overall, nothing works if you are not satisfied with the items.
Reply from Masku
This matter has been discussed with the store manager thoroughly. We are sorry for your disappointment in the matter. As you know, you ordered a highly customized product, meaning basically half as sofa with some customization to hide the frame. Sadly we cannot accept a return for such a heavily tailored product as there is no fault in the product. The store personnel has also thoroughly explained beforehand how the product would be customized for you and that the customization would extend to the side of the seat cushion. We do our best to make all of our customers happy, but in this case there's not much we can do as the product is exactly as agreed.
Update:
Thank you for your updated review, however we don't agree with these statements. The very purpose of the custom made part is to prevent the seat cushion from sliding off the sofa and therefore it has to extend to the side of the cushion. However, this not the proper forum where we handle individual customer care cases and we must respectfully conclude the discussion here. We are happy to assist through our official channels in the process as needed.
Their return policy is ambiguous and they dont want to return the product if it do not fit your needs. There should a clear refund policy which is unfortunately not the case here.
Reply from Masku
Thanks for your feedback and sorry for your bad experience. Our return policy can be found at the address below. We couldn't find an order by your name but is there something in particular that is unclear and should be elaborated? Please let us know by dropping a message to asiakaspalvelu@masku.com. With the email address you provided there's only an order that is more than two years old and the return policy isn't quite that long at least.
Return policy: https://www.masku.com/vaihdot-ja-palautukset
Hi,
I purchased a bed and mattress from your store, I haven’t used them until two weeks ago, but since I started using them, the middle of the mattress has sunk compared to the rest, and it’s uncomfortable to sleep on, causing back pain. I’m really dissatisfied with this bed.
I bought a sofa from the company and found out that there are missing parts. I went to their office in pori and complained, they said I should contact the online store which I did. I called and the customer care told me that they will call me on Friday and today is Monday and yet no call. This shows that they don't care much about customer when there is a problem. I am very disappointed in their services.Last time I would be dealing with Masku. It's 2 weeks now and no response and the sofa is taking up space in my living room and my kids can't play around.
We bought a 3 seater sofa recently from Vantaa. Immediately after installation, there was creeking noise when sitting. online complaint was raised but no response. Shop also no response. they say they are busy for 2 months now! customer support for defective products in poor. I dont recommend Masku
The sale guy was really cooperative and it helps us to find the product we were looking for.
Reply from Masku
Thanks for your great feedback! All the best for the rest of the summer! ☀
order not received or no update provided for delivery time.
Reply from Masku
Hello. Could you please reply to the request for information we sent you? That way we could investigate the issue and have it resolved quickly. Thanks!
They take too much time in delivery than other companies . They said mine product will take time 1 to 2 months . 2 months has gone still no update from their side . I have to knock them always through call and email . Very irresponsible.
Reply from Masku
Thanks for your review. Sorry to hear that there has been a delay. I'll send you a separate inquiry for more detailed information so we can investigate the issue properly.
Order furniture online. The quality is just "shock". The furniture is made of rattan, but the whole rattan is rough and hooked, the metal fasteners are simply damaged in some places. Rattan with scratches in some places. The bolts are obviously not designed to assemble this furniture - they are either too small, or the furniture is made in such a way that the bolt needs to be fixed at an angle, which is wrong.
Disgusting quality.
Reply from Masku
Thank you for your company review. I'm sorry the quality of the product didn't meet your expectations. Savona is our low price option in rattan furniture but despite of that, we've mostly received positive feedback for them. If your product indeed is faulty, please contact our customer care so we can handle this properly.
Horrible customer service and quality of furnitures. Also, discount prices are FAKE. Can't recommend it under any circumstances.
Edit: I bought more than a couch at that Time, and your salesperson added free delivery for me, but on The receipt it looks like he hasnt actually offered free delivery, he discounted price of The sofa that amount. You have been selling this same sofa for the price I paid almost all the time. Your discounted prices are fake.
Reply from Masku
Sorry for your bad experience with us. Thanks for providing more information about your purchase. We were able to look into your request of getting a further discount on the product. The price you paid in our store was even lower than the product has ever had e.g. in our online store. It seems we have verbally denied your request to give a further discount afterwards. We are sorry for that and also for the fact that you see this as horrible customer service. It's hard to comment on the actual phone call as the call was not recorded, but if the service was somehow inadequate or inappropriate at that time, we apologize for that as well. You are, of course, welcome to elaborate how the service failed to meet your expectations so we can have a further look into it.
Reply to your edit: Yes indeed for technical reasons the free delivery is shown on the receipt a bit weirdly but the delivery has indeed been deducted.
Bad quality and service are slow not recommended
Reply from Masku
Hi Stanley. Sorry for your bad experience. We had some longer delays in our service desk during the summer but now we're back to normal handling times again. We recommend contacting our customer care in case of quality issues.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
