Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are very pleased with our new front door. The experience from start to finish has been very smooth and communications have been excellent. Our fitters today Ricky and Bart were brilliant. The... See more
Company replied
Don and Curtis did an outstanding job replacing our bifold door glass panel. From start to finish, they were professional, knowledgeable, and efficient. They took great care while working in our home,... See more
Company replied
Gavin and Jamie who installed the back door were the most polite workers we have ever had in our house. They were extremely efficient, knew their job and replaced the door without any physical signs o... See more
Company replied
Company details
Written by the company
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Contact info
Union Road, BL2 2HF, Bolton, United Kingdom
- www.martindales.ltd.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep up the great work and quality service
I have been dealing with this company for over 20years and can honestly say I wouldn’t use anybody else. From ordering my windows off John in trade frames then Will contacting me from dispatch to arrange delivery then receiving my order from Neil to speaking with Jessica in accounts it is and alway been a very pleasant experience. I would absolutely and have recommended this company to many fellow trades persons.
1 July 2026
Unprompted review
Reply from Martindales Limited
Dear Brendan,
Thank you for such a thorough and positive review.
This means a lot coming from someone who's been dealing with our trade side of the business (MTF) for over 20 years.
It's great to hear John, Will, Neil and Jessica have all looked after you along the way, from ordering through to dispatch and accounts. We'll make sure they see this, as they'll be thrilled to hear their efforts have been recognised.
Thanks again for recommending us to fellow tradespeople - it really is very much appreciated.
Best regards, The Martindales & MTF Teams
Skilled and polite
Skilled, friendly, tidy and polite - Adrian the fitter and Callum, his assistant replaced our garage door yesterday. Very happy with the work but, more importantly, the service they provided. Thank you!
1 July 2026
Unprompted review
Reply from Martindales Limited
Dear Gillian,
Thank you very much for your feedback. Great to hear Adrian and Callum fitted your new garage door with minimal disruption and kept things tidy throughout - that's exactly the experience we want every customer to have. We'll be sure to pass your comments on to them both. Thank you again.
Best regards, The Martindales Team
Martindales
Martindales were appointed by my insurance provider to replace 6x damaged conservatory roof panels could not fault the service provided. The surveyor arrived the very next day then an installation date was agreed on the day Danny & Liam replaced the damaged panels they were friendly and courteous, clean & tidy.
Many thanks for your excellent service.
26 June 2026
Unprompted review
Reply from Martindales Limited
Dear Mark,
Thank you so much for taking the time to leave such detailed feedback. We're pleased the process moved quickly and that Danny and Liam represented the team well. We'll be sure to pass your thanks on to them. Thank you again.
Best regards, The Martindales Team
Excellent
Excellent , very polite , efficient and really made sure mum and dad were 100 % happy . Communicated well prior and totally recommend
26 June 2026
Unprompted review
Reply from Martindales Limited
Thank you for the kind words. It's great to hear the team communicated well throughout and made sure your mum and dad were completely happy. We're thrilled to hear you'd recommend us. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Scott and Martin did a fantastic job…
Scott and Martin did a fantastic job replacing damaged panels to our conservatory roof. Even in the extreme heat they were quick and efficient. Thank you. Really happy 😊
25 June 2026
Unprompted review
Reply from Martindales Limited
Dear Kelly,
Thank you for the lovely feedback — we're really pleased Scott and Martin delivered despite the conditions. We'll be sure to pass on your feedback. Glad you're happy with the result!
Best regards, The Martindales Team
Garage door replacement Excellent service from the initial…
Excellent service from the initial phone call , the assessor , people on the phone & the fitters would certainly recommend the whole team thanks.
26 June 2026
Unprompted review
Reply from Martindales Limited
Dear Chris,
Thank you for taking the time to leave your feedback. It's great to hear the whole team delivered the high standards of service we always aim for.
We're thrilled to hear you'd recommend us — it really means a lot. We'll pass your kind words on to the team. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Graham was excellent very pleased with…
Graham was excellent very pleased with the service mny thanks
26 June 2026
Unprompted review
Reply from Martindales Limited
Dear Jen,
Thank you for the kind words — we're really pleased to hear Graham looked after you so well. We'll pass your feedback on to him. Thank you so much for taking the time to leave a review.
Best regards, The Martindales Team
Graham was on time great serving of…
Graham was on time great serving of four. Very informative about what the problem was and very nice chap. Very efficient.
26 June 2026
Unprompted review
Reply from Martindales Limited
Dear S. Jenkins,
Great to read such positive feedback about Graham — thank you for taking the time to share this. We're glad he was on time and took the time to explain everything clearly. We'll be sure to pass on your comments.
Best regards, The Martindales Team
My insurance claim went through…
My insurance claim went through Martindales. Very helpful and efficient service. Kept me informed and kept to the agreed fitting date.
Aidan & Ryan came early this morning - fitted my new window and cleared up taking old window, all within the hour. Cannot fault their service. Very pleasant and efficient work. Thank you
26 June 2026
Unprompted review
Reply from Martindales Limited
Dear Diane,
We really appreciate you sharing your experience. We're pleased your claim was handled smoothly and that you were kept in the loop throughout. It's great to hear Aidan and Ryan made such a positive impression — we'll be sure to pass your feedback on to them. Thank you again.
Best regards, The Martindales Team
Great service
Graham and Ian were first class in replacing our damaged patio doors. Very professional and efficient service
25 June 2026
Unprompted review
Reply from Martindales Limited
Thank you for taking the time to leave a review. Graham and Ian will be pleased to hear this, we'll make sure the feedback gets back to them. Thank you again.
Best regards, The Martindales Team
Martindales were appointed by my…Insurance Company
Martindales were appointed by my Insurance Company to replace my garage door. They have been an excellent company to deal with from day 1. The Surveyor visited site very quickly and provided me with all options, we were able to upgrade to our chosen colour at cost price. A fitting date was booked for mid July, then I got a call late yesterday afternoon saying a cancellation window had opened up, the workmen were here at 0830, job complete by 1015. The workmen who came were very professional, polite, chatty and got on with the job in hand, clearing away all rubbish etc. I would highly recommend anyone looking for a replacement garage door to contact Martindales for an excellent professional service from start to finish.
I must also give credit to all the office based staff who have been excellent throughout, dealing with any queries etc.
P.S - I will arrange to get the clamp the fitters accidentally left behind back to you in the post soon.
25 June 2026
Unprompted review
Reply from Martindales Limited
Dear Mr. Rowlands,
Thank you for such a detailed and generous review. It's great to hear the process worked well from the initial survey right through to installation — and that we were able to offer the colour upgrade. We're glad our fitters were with you promptly and had everything wrapped up efficiently.
We'll pass your kind words on to the office team too.
As for the clamp, don't worry, we'll speak to the team and try to arrange to collect this.
Best regards, The Martindales Team
Excellent service provided by Martindales
Excellent service provided by Martindales team (Don & Curtis). Arrived promptly and got straight on with the job. Did an excellent job, cleaning up mess left behind, and making good the minor cosmetic damage caused by replacing windows and doors.
24 June 2026
Unprompted review
Reply from Martindales Limited
Thank you very much for taking the time to leave a review. This is the standard we hold ourselves to - prompt, thorough and leaving every job properly finished. Don and Curtis will be pleased to hear this.
Best regards, The Martindales Team
Graham & Ian arrived today to replace…
Graham & Ian arrived today to replace the glass panel in the door that was smashed by a burglar last week! Both guys were very polite, respectful and efficient too. Graham tweaked the doors so they’re both now easier to open whilst Ian loaded the van with the temporary wood and broken glass etc! All done in 15 mins
Very impressed 👍
24 June 2026
Unprompted review
Reply from Martindales Limited
Dear Alan,
We're thrilled to hear you had a positive experience with Martindales Ltd. This is exactly how we endeavour to work - politely, efficiently and with minimal disruption to our customers, especially after something as unsettling as a break-in. We're extremely glad Graham and Ian delivered that. We'll pass your kind words on to them both — thank you very much for taking the time to leave a review. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Graham very nice man the service was so…
Graham very nice man the service was so quick and nice everthing they done
23 June 2026
Unprompted review
Reply from Martindales Limited
Dear Ray,
Thank you for the kind words about Graham and the service provided, we'll be sure to let Graham know. We're very glad to hear the work was completed to your satisfaction.
Best regards, The Martindales Team
Outstanding service - door looks brand new again!
I’ve just had Martindales out to repair my front door following an insurance claim, and I couldn't be happier with the results. The technician did a brilliant job and made it look exactly like it did when it was brand new.
He went above and beyond, taking the time to touch up some marks on the door that weren't even part of the original claim. He was incredibly polite, thoughtful, and even offered some really useful advice on maintaining it. To top it all off, he cleared up after himself completely, leaving the place spotless. Fantastic service and a real credit to the company—highly recommend
18 June 2026
Unprompted review
Reply from Martindales Limited
Dear George,
Thank you so much for taking the time to leave such a detailed review. It's fantastic to hear the repair exceeded expectations, and that our technician went the extra mile with those additional touch-ups, we always strive to achieve an excellent result alongside outstanding service.
If we can be of assistance in the future, please don't hesitate to get in touch. Thank you again.
Best regards, The Martindales Team
Graham came and fitted a new window and…
Graham came and fitted a new window and he was great. On time. Efficient polite and a great workman. Thoroughly recommend him.
18 June 2026
Unprompted review
Reply from Martindales Limited
Dear Mel,
Thank you kindly for taking the time to leave a review. It's really great to hear Graham made the whole experience so smooth - we'll be sure to pass your comments on to him. Thanks again and we very much appreciate the recommendation.
Best regards, The Martindales Team
Martindales Ltd
The two people who did the work (Graham and Ian) were excellent, the work was carried was faultless it's just unfortunate that the same can't be said about others I relied upon, there was an error in the size of the new windows that were provided, therefore I am still waiting for the work to be completed
17 June 2026
Unprompted review
Reply from Martindales Limited
Hello John
Thank you for your review.
We appreciate your kind words about our excellent fitters (Graham & Ian) carrying out a flawless install for you. We shared your feedback & your compliment really made their day!
Whilst we are sorry the glass had to be remade, we appreciate the opportunity to complete the works for you & are pleased this has now been done.
Best wishes, Martindales
Graham and Ian were prompt
Graham and Ian were prompt, tidy and polite and efficient. Tidied up neatly,
Would highly recommend them to future clients.
16 June 2026
Unprompted review
Reply from Martindales Limited
Dear Anne,
Thank you very much for taking the time to leave a review. It's good to hear that Graham and Ian represented the company well. We'll make sure to pass your comments on to them and we appreciate the recommendation. Thanks again.
Best regards, The Martindales Team
Graham and Ian were quick and solved…
Graham and Ian were quick and solved the problem efficiently many thanks
12 June 2026
Unprompted review
Reply from Martindales Limited
Thank you for taking the time to leave your feedback. It's good to hear Graham and Ian got the problem solved quickly and efficiently. We'll be sure to pass your comments on to them both.
Best regards, The Martindales Team
Graham and Ian got the job done very…
Graham and Ian got the job done very quickly. Would recommend, friendly and quality service.
12 June 2026
Unprompted review
Reply from Martindales Limited
Dear Chris,
Thanks very much for the feedback. It's good to hear Graham and Ian got the job done quickly while keeping the service friendly and high quality, and we appreciate the recommendation. We'll pass your comments on to them both.
Best regards, The Martindales Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.