Extremely disappointed and upset!!!
Extremely disappointed and upset!!!
I agreed a price to find my tenants only and asked if there were any hidden costs, to which they said no. Then a month later they added on VAT after it was not even mentioned at the meeting.., then waited 2 long months to find tenants. Then added on a mountain of extra costs (which was needed but by no way cheap) including £408 to clean the property!!!! They offered this service but I thought it would be around £60 as the whole house was brand new and refurbished, bathroom unused, new floors etc. They should have warned me of how high these extra costs were especially after I was offered a payment plan solution BEFORE adding that on because of how expensive all the other extra costing was. In keeping this information I don't believe they have the customers best interest at heart. I wouldn't recommend them and I feel utterly horrified, I can't even face my invoice let alone think about paying it. I don't appreciate the lack of transparency and I feel completely painted into a corner. I'm so glad I didn't opt to do full tenancy service, God knows what else they would have sprung on me







