I had looked in every jewellers on the high street for a specific style of silver earrings with no success. By chance I came across Martha Jackson website and was overwhelmed with choice! Fantastic pr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely well made ring. Exactly as shown. Good quality and excellent value for money. Ordered easily on line and delivered very quickly. Especially at this busy Christmas period. Would definitely purch... See more
Company replied
My husband wanted to buy me a silver gift for our 25th wedding anniversary. Luckily he let me choose. My wavy torque is beautiful and I've had numerous compliments about it. It was easy to order, arri... See more
Company replied
I wanted to get my daughter a pendant/necklace that has history and encompasses her love for astrophysics passed onto her by her dad. They take trips to look at the night's sky together, so it was d... See more
Company replied
Company details
Written by the company
Martha Jackson's jewellery is inspired by nature. Check out our great quality designs, jewellery and gifts made from sterling silver and meteorite!
Contact info
Unit 16, 14 King Square, , BS2 8JH, Bristol, United Kingdom
- 0117 330 3542
- enquiries@marthajackson.co.uk
- www.marthajackson.co.uk
4.8
Excellent
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service.
Terrible customer service.
I bought a +200£ watch in august. The parcel was lost and now it's late november and i'm STILL waiting on either getting my order or my money back.
22 November 2024
Unprompted review
Reply from Martha Jackson
Thank you for taking the time to share your feedback. We are truly sorry to hear about the challenges you’ve encountered with your order. We completely understand your frustration with both the lost parcel and the delay in resolving the issue.
Please be assured that we issued a full refund after contacting your country's postal service.
We apologize again for the inconvenience caused and appreciate your understanding.
If you need any further assistance, please don’t hesitate to reach out.
Poor life expectancy
Really liked my pearl necklace but so disappointed when it broke and I was told if could not be mended.
It lasted 9 months
1 November 2024
Unprompted review
Reply from Martha Jackson
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We strive to provide items of the highest quality and we are sorry that you feel this has not been achieved on this occasion. We have taken your comments on board and are looking at ways to improve. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.
Very poor quality
Very poor quality, earrings bought as a gift went funny colour in box never used . Seller not interested in replacing because 6 months old . Bought 2 pairs never again. Don’t buy quality really poor, service dreadful
Reply received, how do I contact you Martha Jackson
Update
Refund received,
4 September 2024
Unprompted review
Reply from Martha Jackson
Thank you for your feedback. We’re very sorry to hear about your experience with our earrings. We would be more than happy to assist you with a replacement pair or refund.
Please let us know how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.
Gorgeous
Ordered some safety pin earrings and they're beautiful. So different and such quick delivery!! Delivered the next day! Will definitely buy from them again. Thank you.
13 September 2024
Unprompted review
Reply from Martha Jackson
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your experience. Your support means everything to us, and we look forward to serving you again soon.
Beautiful, just beautiful!
So much beautiful jewellery to choose from. Lots of quirky designs, that you don’t see on everyone. Easy website to order from and great communication along the way. Soooo pleased with my new earrings, even nicer than I expected, so boujee.
Thanks you, beautiful x
13 June 2024
Unprompted review
Reply from Martha Jackson
Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!
Had a problem, was sorted straight away
Had a problem. 1st parcel didn’t arrive for Mother’s Day , emailed customer service, sent out a replacement , so happy with the necklace
26 March 2024
Unprompted review
Reply from Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us.
Great company
I ordered a heart locket for my sister. It arrived within a couple of days and I was very pleased with the product.
I would definitely order from Martha Jackson again.
17 March 2024
Unprompted review
Reply from Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Not a great shopping experience
Ordered a gift, paid for next day, didn’t turn up. Then called and they said they would send out for Sat delivery, that didn’t turn up either. First one turned up a day late. No emails sent at all with tracking, yes we did check spam. Not sure if it is MJ or Royal Mails fault, but twice failure is not good at all. They want us to send one back, but we only have 1. Just a shambles of an experience.
9 March 2024
Unprompted review
Reply from Martha Jackson
Thanks for your feedback. We’re sorry that your order wasn’t received as quickly as you had hoped and totally understand the disappointment this has caused.
Your order was dispatched within the timeframes stated on the website but unfortunately it was delayed in the post, which regrettably is out of our control. Please contact us via your order enquiry if you have any additional comments or if we can assist you further.
I ordered a ring and when it arrived it…
I ordered a ring and when it arrived it was too small. It was exchanged swiftly and easily for the correct size and I found the staff at Martha Jackson very helpful throughout the process. Ring is lovely too!
3 January 2024
Unprompted review
Reply from Martha Jackson
We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!
Earring quality is very bad very disappointed
Very disappointed with the earrings as the production quality is very bad. After a couple wear the glue loosed off the silver and stone gone. However I was willing to accept a replacement stone for one side of earring but was told by Martha Jackson they haven't got any stone in stock to replace it and the warranty ran out. I bought it sometime last year and wore it couple times just on a special occasion and the stone loose off the glue and lost. This shouldn't have happened after two wear. The glue isn't good manufacturing is poor quality for the price of a tiny earring £18.00 might as well go Primark and buy one for a £1 wear once and throw away i be saving £17 at the end. This earring quality is very weak and a big waste of money. Not worth it i promise you waste 💯 😕
17 December 2023
Unprompted review
Reply from Martha Jackson
Thank you for your feedback. We’re very sorry to hear about your experience with our earrings.
We pride ourselves on offering high-quality sterling silver jewellery, so it’s disappointing to learn the stone came loose after only a couple of wears. While the warranty has expired, we understand your frustration.
Please let us know how you’d like to proceed. We sincerely apologise for the inconvenience and appreciate your understanding.
Beautifully made spinner ring
Beautifully made spinner ring, which I've purchased for my daughter for Christmas. A really lovely ring. Definitely will be purchasing more things from Martha.
15 December 2023
Unprompted review
Reply from Martha Jackson
Thank you for your kind words! Hearing such positive feedback inspires us to continue delivering the best service and products. We’re so grateful for your support and can’t wait to welcome you back!
Ive been very pleased with the…with my earrings.
I have been very pleased with the earrings I've ordered over the past few months, lovely earrings, they came within the week, and always packed really nice, I just love this site, it's my first go to place for jewelry.
8 December 2023
Unprompted review
Reply from Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Lovely bracelets but very disappointed…
Lovely bracelets but very disappointed with the free gift box it's just a small cheap cardboard box makes the gifts look so cheap & nasty.
9 October 2023
Unprompted review
Reply from Martha Jackson
Hi,
Thanks for your review and I am sorry to hear that you are unhappy with our branded packaging. We are always looking to improve the quality and presentation of our jewellery and have recently updated all of our packaging. If you would like us to send you one of our new boxes please do not hesitate to get in touch.
Poor design earings
Ordering was simple, both pairs of earrings arrived promptly. The rose gold button drop are lovely but the silver gradient threader earrings are not good. The wire to go through ears is very soft and due to the angle of getting the in the wire has bent and they are now unwearable. Such a shame as everything else u have had has been good.
1 September 2023
Unprompted review
Reply from Martha Jackson
Thank you for your feedback. We're sorry to hear about your experience with the earrings not being up to standard. If you can contact us with your order number we can provide a replacement.
Quality is very important to us, and we appreciate you bringing this to our attention. If you'd like to discuss further or need assistance, please feel free to reach out.
Very happy customer!
Ordered a silver ring with secret message. Very fast to arrive and I am SO pleased with it.
Exactly what I wanted and engraving was perfect.
Thank you Martha Jackson x
20 September 2023
Unprompted review
Reply from Martha Jackson
Thanks for your fantastic review! We’re delighted you had a great experience and truly value your feedback.
I purchased earrings they broke on…
I purchased earrings they broke on first wear contacted Martha Jackson jewellery & had no response. I'd leave a no star review if I could. Buyer beware!
21 August 2023
Unprompted review
Reply from Martha Jackson
Hi Sara
Thanks for taking the time to review our products and I am sorry to hear about this experience with our brand. We always aim to respond to all enquiries within 24 hours, so I apologize that your message seems to have been lost. We are always happy to replace faulty jewellery or arrange an exchange or refund. Please feel free to reach out to us directly if you have any further feedback.
Lovely earrings and speedy service
Lovely earrings and speedy service. Will definitely shop with Martha Jackson again, very soon.
22 July 2023
Unprompted review
Reply from Martha Jackson
Thank you for the amazing review! We’re so glad you’re happy with your experience and appreciate your kind words.
Excellent customer service
Excellent customer service. Ordered a pair of earrings and a bracelet. Also wanted to buy a spare pair of butterfly backs but couldn't find these on the website. Added a note to my order asking if they sold them could they let me know and they added a pair in for free. Can't fault Martha Jackson - jewellery is really good quality, great value (particularly compared to many other companies) and the service is excellent.
14 July 2023
Unprompted review
Reply from Martha Jackson
Thank you so much for your 5-star review! We’re thrilled to hear that you had such a positive experience. Your support means the world to us, and we can’t wait to help you find more beautiful pieces again soon!
Great product and service
Bought turquoise hoop studs, Great quality, and good value for money. Fast delivery will use them again
25 May 2023
Unprompted review
Reply from Martha Jackson
Thanks for the 5 stars! We’re thrilled to hear you’re happy with your purchase. We appreciate your kind feedback!
So happy
I am so happy with the gift for my sisters birthday. Even though her birthday is not yet i was so excited and pleased with my purchase i gave them to her early x They are stunning. ( Dangling Cala Lily earrings) Thank you Martha
10 May 2023
Unprompted review
Reply from Martha Jackson
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your experience. Your support means everything to us, and we look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.