marsello.com Reviews 2

Avoid if you use woocommerce!!! We updated our woocommerce store and re-activated the Marsello API. Marsello then saw all the old orders as new orders as they had been assigned new ID's within woo. this DUPLICATED every order on Marsello DOUBLING peoples loyaly rewards in an instant and potentially costing me thousand of pounds. Marsello has no checking in place to weed out dupicates even though EVERY order has the exact same date and time stamp and transaction amount.

It's now been two weeks and marsello have failed to get back to me ONCE regarding a resolution for this.

The reason we chose marsello is for the intergrations to lightspeed epos and woo, but looks like we'll be dropping lightspeed and marsello now.

I've written this as a way to hopefully get this issue resolved as I have had nothing from marsello other than "we're looking in to it" emails every time i get in touch.

Up to this point the experience has been good, other than the pop up which is poorly designed and looks like it's been coded by a 5 year old (my webdesigners comments) But I rate a company on their ability to resolve issues when things go wrong and on this occasion it's been a 1 star

I'm running marsello to integrate loyalty between a Bigcommerce web site and a Vend bricks and mortar store. The software looks like it will be good in the long run but the onboarding has fallen apart. I can't get in touch with the person who was in charge of the onboarding and haven't heard back from support when I asked about what might be going on. My free 30 days is expiring and I had hoped that the setup would have been completed during the un-billed period. I would love to give Marsello a five in the future sometime, but as of today, I could not recommend it.