Marriott Motor Group Limited Reviews 

After visiting Volkswagen Ipswich for my annual service & quick viewing of a car, I can say that the man on the front reception desk was extremely welcoming, professional & approachable! He was able to answer all our questions & made our visit a very pleasant experience! (7/09/26)

Why cant Audi Ipswich get this right..
A decent customer service is all I ask, but once again Ipswich Audi dont seem to care once the car has been purchased.
I should have expected the poor experience today but needed some advice on the Audi app, the only one that seemed to care was the poor temp receptionist when I arrived.
Looking across the showroom at the many staff chatting, some with their feet up would you believe, no one was willing to spend 5 mins explaining the update on the Audi app, "make an appointment and come back they said"
I thought I had seen the worst, when another poor customer behind me at the front desk, was also told to return as noone was available to assist her with a 2 day old car,,,sat nav issues?
Are all Audi delerships this bad or just ipswich?

Last Autumn we tried to buy two cars from VW Ipswich, part of the Marriot group. We were buying an older Touran and a demo ID3. They took our deposits and told us we could pick the ID3 up at the end of the week, but then told us that we would have to wait an unknown time of a month or more as they were still using it as demo car!

The Touran had existing problems... squeaky brakes and a broken catch on the dashboard storage box. We were messed around with this so much:
- they looked at the squeaky brakes, but they still squeak.
- the sales team they said they would come over and collect the car, but then the service team said they couldn't do that.
- I'd been told originally by the sales team the storage box could be done in 15 minutes and they would squeeze it whenever, but then I had to wait for an appointment, which I was told by the service team would take 2 hours
- I drove the car over to get storage box fixed... when I went back to collect they told me they didn't have the part. The service team blamed the sales team. I wasted 3 hours that day.
- I eventually (six months later) did go back to get the storage box replaced. Another 3 hours including drive.
- In this heat wave we discovered the air con doesn't work. Still under warranty - they refuse to look at it without charging £140.

Do NOT trust what the sales team tell you. Repeatedly through this the service team blamed the sales team, and try to pass the buck between them. You try to buy "used approved" thinking it will have a better warrantee than a private sale - but do not be fooled.

They appear to be nice people, but it's an awful experience.

The worst possible service from VW and the Ipswich dealership. ID4 doors opening when the car is moving. Wife and 2 year now can’t use car. Part of a recall problem. Can’t fix it for three months - round in circles and full of lies. I’ve even lost track of the date in June they are prepared to look at it as it keeps changing. Last VW I ever drive. Literally dealer or VW couldn’t care less #vwipswich #id4 #recall #poorservice

I bought a car from Premium Used Cars in February 2026. The car showed signs of a problem within a couple of days of delivery, and I live a couple of hours drive from the dealership. I was really satisfied with how Premium Used Cars resolved the issue in a way which didn't inconvenience me, and left me confident that the car was sound. I dealt with Owen, who was really professional and communicated really well - many thanks!

VW Marriott Bury st Edmunds, thank you to James for all your help & especially to Ollie what a lovely knowledgeable young man talked me through all the gadgets & features on the car, Ollie is an asset to you he really is. I few years ago I gave this company 1 star but they have turned my whole opinion around & the service & handover was excellent. Thank you to James & Ollie for your patience & help.

Connor was really knowledgeable, professional and helpful throughout the whole car buying process.

⭐ 1-Star Review – Misleading, Dishonest, and Unwilling to Resolve Issues
We recently purchased a vehicle from Audi Used Approved Ipswich, believing we were buying a car that had been properly repaired and prepared, as you'd reasonably expect from an Audi Approved dealership.
However, after the vehicles first wash, it became clear that damage had been deliberately concealed using black polish to hide scratches — rather than being properly repaired. This deceptive tactic gave the false impression that the car was in far better condition than it actually was.
When we raised the issue, the dealership's response was deeply disappointing. They refused to take any responsibility, stating that we had time to inspect the vehicle — as if that excuses knowingly concealing flaws during the sales process. How many people arrive with a bucket and sponge to check for concealed damage from an approved dealer?
This experience has completely undermined our trust in both the dealership and the Audi Approved Used scheme. Be extremely cautious — don’t assume quality, transparency, or accountability, even when buying from a main dealer.
Do not buy a vehicle from James at Audi Ipswich!

Ipswich Branch Purchased a car 15 months ago, car returned a number of times and returned with same issues. Very poor at getting back with options although they have carried out repairs that they believe resolve the issues car had to go back 5 times. Sent in a customer complaint which was acknowledged but then nothing for 8 weeks. Wouldn’t use again nor recommend to others. Staff are nice but difficult to get hold of fobbed off with trade in price if we are not happy. Very poor

Awful behaviour from the sales department at Kings Lynn Audi
I was very interested in a particular car and stood by for them to see if my car could be part exchanged.
They sold the car whilst dealing with me - not even a courtesy call or email. Car dealerships days are numbered.

Fantastic experience buying a car from Ipswich Audi this week, Howard was great to deal with as was Angus who sorted the handover. The car was very well presented, pulling the cover off in the showroom was 👌🏻 and I drove off very happy with a full tank of fuel too. Shame it’s so far away and won’t be my local dealership.

Today I went to collect an ordered part that was ready for collection from VW BURY ST EDMUNDS. I was informed that the parts dept was closed (even though I was told that morning by someone at the Ipswich branch that it was open). Long story short, the guys at the dealership couldn’t find the part (which I needed today as I had arranged for it to be fitted tomorrow). They did their best to locate it, which I am grateful for, however I was sat in the dealership for an hour and a half! After all of that time and much searching, it was found but under a completely different name (although the reg was on the paperwork). I appreciate the guys helping, however as a paying customer, that’s what I would expect. What should have been a simple 5 min “pick up and leave” scenario, turned into a stressful 1.5hrs. Note to the parts dept typing in the customer names - double check and be more vigilant!!

I bought a Skoda from Bristo's in Ipswich. The car was ok but the level of service from the salesman was not.
The car was not clean when I collected it and the handover was rushed. He then asked me to complete the online survey and that anything less than 5 stars was classed as a failure. I told him I was not going to give 5 stars due to the cleanliness and the rushed handover.
He invited me to come back to have the car re-cleaned and go over any questions I had about the car that were not covered on the initial handover. The same car cleaner cleaned the car to the same poor standard as before and the salesman did not have the time to go over my questions about the car..
I went to complete the online survey but the link had been removed because they knew they were not going to get the 5 stars they wanted.
Not great service at all so I'll be requesting a different salesperson if I decide to use this dealership again...

We purchased an Audi A1 for our daughter and Sean and the team went above and beyond to make the collection and handover memorable for her birthday.
Excellent team & dealership would highly recommend.

We visited VW in bury St Edmunds and Michael Fulford was superb , he helped taking both my wife's car and my own in for service and repair and explained the loan car to us , nothing was a problem for him . Thank you so much you made everything run so smoothly

My experience with Luke at Bury St Edmunds branch could not have been better. Although I did not end up buying the vehicle (for reasons not his fault ) he was helpful , knowledgeable and courteous throughout our dealings .. and when I had to cancel the deal
Luke actioned the cancellation with his usual courtesy and swiftness. Can only recommend from my experience.

Kyle Jenner picked up an escalation for a problem that I had been trying to resolve for approx. 6 weeks - top engagement, top communication and follow through. He resolved the problem in 24 hours - thank you Kyle!

Purchased a VW through Marriott in Kings Lynn.

With the help of Jake from VW Kings Lynn the whole process was an absolute pleasure.

Thanks Jake for your help,understanding and patience (during my abroad phone calls) 🤣

I recently visited Premium Used Cars to view an Audi A4 Saloon (AJ66 YOE) and was extremely disappointed with the experience. I had hoped to receive premium service and transparency, but instead encountered numerous issues:

Rude and Unprofessional Sales Representative: Initially, we were dealing directly with a gentleman who was professional and courteous, making the beginning of our experience much more positive. However, a female sales representative repeatedly interrupted our conversation, often being rude and dismissive. She constantly talked over me and displayed a pushy attitude, trying to close the deal before I even had a chance to thoroughly inspect the car. She contradicted herself multiple times and even lied about the vehicle’s condition.

Misleading Information About Car Condition: I discovered that the car had been in a significant accident, resulting in a replacement of the OSR door, poorly done paintwork on the rear quarter panel, and a replaced rear window—none of which were disclosed before or during the viewing.

Inaccurate Claims About Car Servicing: Premium Used Cars claimed the car had a recent full service with all fluids topped up. However, I quickly noticed that the windshield washer bottle was not full, contradicting their claim. When I pointed this out, the staff seemed surprised, which made me question the quality and thoroughness of the entire service.

Unwelcoming Atmosphere: Unlike other dealerships where customer hospitality is standard, I was not offered any refreshments, yet the salesperson sat there drinking a hot tea in front of us. This came across as inconsiderate and unprofessional.

Overall, this experience fell far short of what I expected from a reputable dealership. While the gentleman we initially dealt with was respectful and professional, the rest of the experience overshadowed his efforts. I would not recommend Premium Used Cars to anyone in search of a high-quality, transparent, and respectful car-buying experience.

It appears the Bury St Edmunds branch is severely understaffed. Yesterday I made 5 phone calls trying to contact the service desk. On each occasion the line was cut off presumably because I'd remained on the line too long. On other occasions I’ve had the same difficulties.

Two years back I attempted to purchase a new ID3 for my wife having paid a deposit to hold the vehicle. I waited in the showroom close to an hour for an appointment. Eventually I gave up and walked out. Later I was phoned and reproached for being early for the appointment. Not true as it happens plus blaming the customer is never a good move. Needless to say I purchased an alternative EV from another supplier.

Other issues include mistakes on the pricing of pre-paid service plans and unecessary replacement of wiper blades at excessive prices.

Fortunately yesterdays experience led me to finding an independent VW specialist who couldn't be more helpful, so no more Marriott frustrations for me.

Reading other reviews it appears customer difficulties could eminate from understaffing along with a strict/rigid management strategy which doesn’t translate to good customer service and possibly the cause of staffing issues/retention? Who knows?

Presently if possible, I suggest a company to be avoided.