Marchwoodltd Reviews 

I am a former Technician of Marchwood Appliances ltd during 2019-2020. I found Marchwood to be a bad employer they provided me with a vehicle Renault Megan I had to drive illegally with bald tyres I broke down in a yellow box on A404/M40 Jct4 the police towed me into a nearby layby there was no break down recovery in place as marchwood was trying to save money the car remained in the lay-by for three weeks with no insurance the car was subsequently damaged being left in a layby for 3 weeks I took Marchwood to court and won the court case the Director Mr Richard Feeney was ordered to pay court costs including out standing wages+holiday pay but never did a warrant was issued for bailiffs to attend his office but they couldn't track him down according to company's house he owns 52 other company's Mr Richard Feeny lied to the court he said he had no money due to Covid 19 warrants can only be used at one address at a time not multiple address's as you have to pay for additional warrants to be issued I hope this information is valuable to stop customers being ripped off. I'm happy now as I'm working for a company who values me.

I am now having to take this company to small claims court. For this reason I cannot say too much here. However, I strongly urge people to avoid this company - In my experience they have been an utter rip off and their customer service has been non-existent, they do not appear to care at all. As mentioned, I am now having to make a court application to get my money back and being guided by a solicitor in this.
On contacting a new company to actually fix the appliance issue and mentioning Marchwood, they told me that they frequently get customers contacting them quoting the same types experiences I am having, and that Matchwood "have a reputation in the area within the industry, for taking people's money and not actually doing the job." They went on to say, "We have another customer at the moment who is also in the process of taking them to court for a similar issue to the one you're having." I quote as much as I can at this point simply to warn people about Marchwood - I wish I had read the reviews before paying them any money, as other reviews on the company's Facebook page seem to show similar types of experience.

Paid £80 for call out to dishwasher with a broken heating element, I stated this and said it doesn’t warm up. He pushed on a dislodged seal and despite my issues with this left, it didn’t work still. Called back took 3 days for the engineer to call me, he said he would order the part and be intouch. 2 weeks later I got hold of the call centre and no part had been ordered and the engineer had gone on long term sick leave. Requested a refund to get another engineer, didn’t appear to be a problem at this stage. It took a total of 27 days to get through to someone re the refund I was waiting for to be told I wouldn’t not get it back as this was for a call out only (no repair) and that had been fulfilled! Absolutely fuming with them and £80 down.

Keep we’ll clear of this company, totally unacceptable business standards!

Rude and unresponsive, and incapable of applicance repair.

Also, appears to be trading despite listed as dormant company 🤨

Do not recommend