Amazing experience. Pete had a slight issue with his website upon my ordering, however he contacted me immediately and offered options to resolve the issue. He was super friendly and helpful, and I... See more
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See what reviewers are saying
Ordered Mon evening. No dispatch email. Emailed to find out it may be dispatched on Thur. I ordered for it to arrive by weekend; not for a leisurely dispatch time of 3+days, with a proposed d... See more
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Excellent online store. First class service, communication is brilliant, they were quick to let me know the game's release was delayed, they made sure the game was with on the day it was released.... See more
Company replied
Great quick and very affordable, and brilliant customer service Great experience and when looking through the site which is easily navigated, there are options for all which vary in price which... See more
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Company details
Written by the company
MaponusGaming.co.uk is an ecommerce site offering video games, consoles and various merchandise. I am an independent video gaming retailer based in Mountain Ash in the South Wales Valleys. I treat every customer as I would like to be treated and I offer outstanding customer service. Let me know if there is anything I can do to help.
Contact info
6 The Triangle, CF45 4BA, Mountain Ash, United Kingdom
- 07506833195
- sales@maponusgaming.co.uk
- www.maponusgaming.co.uk
4.6
Excellent
41 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great prices and fast delivery low prices
Great prices and fast delivery I paid £11 for resident evil revelations and it came in about 2 days with free shipping and it came in perfect condition I highly recommend buying from maponus gaming
12 May 2026
Unprompted review
Reply from Maponus Gaming
Hi Noah, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase, the prices and the delivery time scale of your game. I look forward to dealing with you again in future. Regards Pete
Tomodachi Life living the dream: perfect experience!
Amazing experience. Pete had a slight issue with his website upon my ordering, however he contacted me immediately and offered options to resolve the issue. He was super friendly and helpful, and I couldn’t be happier with my order.
I will look to order with him anytime I go to buy gaming related items in the future! Tysm :)
23 April 2026
Reply from Maponus Gaming
Hi Charlotte, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service offered to resolve the website mishap. I look forward to dealing with you again in future. Regards Pete
Very helpful and good experience
Had very good experience with this company there was good communication through out with both my orders , also helpful with different questions I had regarding the games and my orders arrived quickly , will certainly be using them again in the future
16 March 2026
Unprompted review
Reply from Maponus Gaming
Hi Joanne, Thank you for taking the time to leave me a review. Your continued custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchases and my customer service. I look forward to dealing with you again in future. Regards Pete
The most polite company i have ever used.
I purchased the Resident evil 4 remake game, it was the cheapest price i could find on the whole internet. Great communication and customer service throughout the whole purchase process from the sale through to dispatch and delivery, great company, pete is very polite, thank you for the game.
16 March 2026
Unprompted review
Reply from Maponus Gaming
Hi Em, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service. I look forward to dealing with you again in future. Regards Pete
Dark Souls Trilogy review
Got exactly what I ordered and in great time. Perfect customer service as well. I’d definitely recommend.
2 March 2026
Unprompted review
Reply from Maponus Gaming
Hi Milo, Thank you for taking the time to leave me a review. Your custom, support and recommendation of my small business is very much appreciated. I am glad to hear that you are happy with your purchase and my customer service. I look forward to dealing with you again in future. Regards Pete
Reply from Maponus Gaming
Hi Michael, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices that I offer. I look forward to dealing with you again in future. Regards Pete
Reply from Maponus Gaming
Hi Stuart, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service and delivery time scales that I offer. I look forward to dealing with you again in future. Regards Pete
Excellent seller and great communication
Excellent site, found most of the physical Resident Evil games I didn't have at prices lower than everywhere else too. Great communication. Will definitely be using again.
15 December 2025
Unprompted review
Reply from Maponus Gaming
Hi Chris, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the service, communication and prices that I offer. I look forward to dealing with you again in future. Regards Pete
Terribly Slow Dipatch. Ordered Mon; Cancelled order on Thur as not dispatched.
Ordered Mon evening. No dispatch email. Emailed to find out it may be dispatched on Thur. I ordered for it to arrive by weekend; not for a leisurely dispatch time of 3+days, with a proposed delivery of 7-8+ days from order day.
Cancelled and refunded.
*Dispatch duration is not clearly highlighted on website.
Order would have been scheduled to arrive 7+ days after order.
Not an efficiently run service.
Order at your leisure.
8 December 2025
Unprompted review
Reply from Maponus Gaming
Hi Cousin Benson,
You seem to have misrepresented the timescales in your review. You placed your order late on Monday evening and requested to cancel the order late on Wednesday evening as I refused to give you a free upgrade on postage that you requested via email during Wednesday daytime.
My delivery policy is very clear that orders can take up to 3 working days to be processed. I ensure that when postage is selected on checkout I even include the description of after dispatch in the postage selected to ensure customers are aware that this particular policy takes roughly 2-4 working days after dispatch to help stop any confusion with the statement of it taking 2-4 working days being mistaken as from order (ie Free UK Delivery (2-4 Working Days After Dispatch)) When I emailed you I was explicit that your order would be dispatched on Thursday (not maybe dispatched on Thursday as you have stipulated)
I also pointed out to you that there was no information on my website or within my delivery policies that said your item was due to be delivered before the weekend. You are also speculating as to the delivery taking 8+ days to arrive from the day of ordering (as you cancelled the order within 49 hours), Royal Mail are a little backed up at this time of year however most tracked 48 items are being delivered within 2 working days currently. (This is the service your item would have used)
So I believe that the 2 star review is unjustified as the dispatch timescales are clear 0-3 working days and the postage policy used at dispatch is at the discretion of the customer.
So I had done / was doing everything I had said I would do on my site. The refund you requested was also dealt with quickly (1st thing the next working day - Thursday)
Regards
Pete
Reply from Maponus Gaming
Hi Andrew, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices & service that I offer. I look forward to dealing with you again in future. Regards Pete
Reply from Maponus Gaming
Hi Freddie, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you are happy with the prices I offer. I look forward to dealing with you again in future. Regards Pete
Good service
Layout of Website is very good. Friendly service and very fast reply once I made contact to query about products.
5 November 2025
Reply from Maponus Gaming
Hi Tyrone, Thank you for taking the time to leave me a review. Your custom and support of my small business is very much appreciated. I am glad to hear that you like the site and service. I look forward to dealing with you again in future. Regards Pete
They are always the best place to buy…
They are always the best place to buy computer games for all platforms. Simply the best customer service i have ever received.
29 September 2025
Reply from Maponus Gaming
Hi Mark, Thank you for taking the time to leave me a review. Your continued custom and support of my small business is very much appreciated. I am glad to hear that you continue to find my service of a high standard. I look forward to dealing with you again in future. Regards Pete
Great information and quick delivery
I had to get a gift for a kids birthday party in a hurry - Maponus Gaming not only delivered the games the next day but gave some great suggestions on what might be suitable. Excellent customer service and very reasonable prices too, highly recommended.
18 July 2025
Unprompted review
Reply from Maponus Gaming
Hi Mathew, thank you for taking the time to leave me a review and recommending my small business. I am glad to hear that you are happy with my prices and overall service I hope that the intended recipient enjoys the games. I look forward to dealing with you again in future. Happy Gaming Pete
Good prices and perfect product
Good prices, shipping and delivery exactly as expected and the product was also exactly as expected in brand new quality!
Can't recommend shopping with this small business enough
28 May 2025
Reply from Maponus Gaming
Hi Kieran, thank you for taking the time to leave me a review and recommending my small business. I am glad to hear that you are happy with my prices and overall service. I look forward to dealing with you again in future. Happy Gaming Pete
Reply from Maponus Gaming
Hi, thank you for taking the time to leave me a review, I am glad to hear that you are happy with the service that I offer and I look forward to dealing with you in the future. Regards Pete
Great quick and very affordable, and brilliant customer service
Great quick and very affordable, and brilliant customer service
Great experience and when looking through the site which is easily navigated, there are options for all which vary in price which is good for all.
And Pete goes the extra mile to help.
21 April 2025
Reply from Maponus Gaming
Hi Greg, Thank you for taking the time to leave me a review. I am very glad to hear that you are happy with my prices, service and variety of goods that I offer. I look forward to dealing with you in future. Regards Pete
I have not received my order or reply
I have not received my order, not even a courtesy reply to my emails and phonecalls.
I contacted my bank and the money were paid out from my account on 8/04/2025.
It seems to me that the positive feedbacks are not genuine.
Because my requests were ignored, I have to contact my bank for money recovery.
15 April 2025
Unprompted review
Reply from Maponus Gaming
Hi Adrian, I am sorry that you feel this way. You placed your order whilst I was away on holiday as such your order can not be processed until I am back and the 1st available posting date is Tuesday as it is bank holiday tomorrow, there were notifications on my website informing customers of this, I also have out of office email reply informing customers that I was away. As a sole trader running a small business I am available to my customers 7 days a week as such when I go on holiday I rely on the notification on my website informing customers and the out of office email as I turn off all electronic devices including my phone whilst on holiday otherwise I do not get a break and end up working through my time away. I can assure you that all feedback / reviews received are genuine I am sorry that you did not notice the notification on the website or the out of office reply's that were sent to you.
Regards
Pete
Great price and quick delivery as soon…
Great price and quick delivery as soon as item released.
17 February 2025
Reply from Maponus Gaming
Hi Dennis, Thank you for taking the time to leave me a positive review I am happy to hear that you are happy with the price and service that I offer. I look forward to dealing with you in future. Regards Pete
Excellent Service
I ordered a copy of New Pokémon Snap, dispatch was super quick and it arrived well packaged. Communication was excellent throughout. I'd happily shop again with Maponus Gaming.
27 December 2024
Reply from Maponus Gaming
Hi Sara D, thank you for taking the time to leave me a positive review. I am glad to hear that you are happy with my packaging, communication and overall service, I look forward to dealing with you in future. Regards Pete
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