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Manuka Doctor Reviews 

4,840
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,707 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, taste, and health benefits of their products, particularly the honey. The ordering process is frequently highlighted as smooth, with competitive pricing and efficient, prompt delivery. Many reviewers appreciate the overall value for money, especially when utilizing deals and offers, making high-quality products more accessible. However, some people were dissatisfied with the product packaging, specifically mentioning plastic jars that were difficult to open and concerns about plastic affecting honey quality. A few other people also felt that there were occasional issues with delivery, including delayed orders or items not being received. Additionally, some customers noted concerns about products arriving with a short shelf life, an unpleasant taste, or even experiencing allergic reactions.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and taste... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of the honey... See more

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast, efficient, and prompt... See more

Price

Consumers find price to be positive, often praising the great value for quality goods and competitive... See more

Order

Reviewers highlight positive aspects of order, noting that the ordering process is generally easy, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought the 540MGO manuka honey on offer to see if it could help shift a sinus infection hoping that boosting my immune system by taking two teaspoons a day (one with breakfast and one before bed)w... See more

Company replied

Rated 5 out of 5 stars

It tastes great but I was rather sceptical even as I bought the product. However I decided to give this honey a go and to be honest I think it is helping with my silent reflux sore throat but not on... See more

Company replied

Rated 5 out of 5 stars

I have repeat orders of Manuka Doctor products and am highly satisfied with every product. From the ordering process to packaging and delivery it is a smooth process. The facial moisturisers that I... See more

Company replied

Rated 5 out of 5 stars

Always do by phone as easier for me. The assistant helped me and was friendly as usual. Reliable company. Easy to pay. Annoyingly you have stopped doing the large hand pump hand lotion but she sai... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Health Food Store
  3. Vitamin and Supplements Store

About Manuka Doctor

Written by the company

Manuka Doctor is New Zealand’s Number 1 independent Manuka honey brand sold in over 40 countries.

We’re Trusted for Wellness by Doctors, Health Professionals and over 100,000 verified reviewers.

When you choose Manuka Doctor you’ll get award-winning, proven natural products. Superior quality, and sourced directly from our bee-keepers in the clean, green mountains of New Zealand.

We’re famous for offering excellent value Manuka Honey. Great deals with five star customer service and fast delivery to your door.

All our Manuka honey is packed in New Zealand and tested multiple times by independent laboratories to ensure purity and strength. Every jar clearly displays its MGO or UMF rating for transparency and trust. Our honey is RAW, certified, and fully traceable from hive to home - offering you authenticity, integrity, and the highest possible standards, every time.

Proudly sold in some of Europe’s biggest health food retailers – Manuka Doctor is the best-selling Manuka Honey brand in over 1,000 branches of Holland & Barrett.

Our official New Zealand licences: UMF (1026), New Zealand Made (805337), Fernmark (100241).

In the UK we offer quick, reliable delivery with Royal Mail and DPD. Delivery is typically within 2-4 working days. A next working day delivery is also available.

Our UK office is based in Hinckley, Leicestershire. The customer service team are here to help and can be contacted on 01455 895959 or customerservices@manukadoctor.co.uk


Contact info

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Our guide to genuine Manuka Honey

What you need to know to avoid fake Manuka Honey.

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,840)

1,573 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality was fabulous

The quality was fabulous, best pure honey I've tasted. Well worth the price!

2 June 2026
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Reply from Manuka Doctor

We are so delighted to hear you enjoyed our pure honey and found it to be of such great quality.

Rated 4 out of 5 stars

I enjoy Manuka honey

I enjoy Manuka honey and know it is helping healthwise. Arrived quickly. Happy with transaction

2 June 2026
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Reply from Manuka Doctor

We are so pleased to hear you are enjoying our Manuka honey and its health benefits. Thank you for your kind words!

Rated 4 out of 5 stars

Good product

Good product, only downside is the jar, I was expecting to be from glass material, in my opinion and from some experience with honey in the past, especially in my home country, the jars are from glass and I think should be stored in glass jars, but maybe it is related to cost of the manufacturing glass jars and that why they choose some kind of plastic probably PPE or I don't know what material is it..I didn't check if is PPE free and the material is something else, does not say anything about this or maybe I didn't see it.

29 May 2026
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Reply from Manuka Doctor

Our Manuka Honey jars are made from a type of plastic called PET. This stands for Polyethylene Terephthalate which is the most widely recycled type of plastic in the world and accepted by local authorities and councils to be recycled as household waste.

All genuine Manuka producers typically use the BPA-free rPET jars made from recycled plastic, which are filled and sealed directly in New Zealand – lightweight, shatterproof, and recyclable. This ensures the honey remains as the bees created it: pure, safe, and authentic.

Because Manuka Honey comes from New Zealand and is shipped halfway around the world, glass containers are neither sustainable nor sensible – the added weight increases emissions and the risk of breakage.

Rated 5 out of 5 stars

Great customer service

Great customer service and great quality product.

1 June 2026
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Reply from Manuka Doctor

We're so pleased you're happy with our product and service. Thank you!

Rated 5 out of 5 stars

The delivery was somewhat chaotic but…


The delivery was somewhat chaotic but the product met my expectations.

28 May 2026
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Reply from Manuka Doctor

Sorry to hear your delivery was not smooth, if you need assistance please get in touch with customer services who will be happy to assist.
Glad to hear our product does meet your expectations, we hope you continue to enjoy!

Rated 5 out of 5 stars

Thank you for the honey It arrived…

Thank you for the honey It arrived safely in a secure box. I had a little difficulty getting into the container but that is possible due to my weak hands! The honey is as always delicious and I shall enjoy eating it.

1 June 2026
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Reply from Manuka Doctor

We're so glad your honey arrived safely and that you're enjoying its delicious taste! We appreciate your feedback regarding the container.

Rated 1 out of 5 stars

I have notreceived the product

I have received the product. For some reason it was delivered to the wrong address I have not received my two jars of honey so until I receive them I will not be buying any more and I was a regular customer

29 May 2026
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Reply from Manuka Doctor

Hello,

I am sorry to hear that you have experienced issues with your delivery.

Unfortunately, we have been unable to locate any previous correspondence from you regarding this matter. However, we have investigated the issue and it appears that the door number was omitted from the delivery address when the order was placed.

We have sent you an email with further details so that we can work with you to resolve this as quickly as possible.

Rated 1 out of 5 stars

The cooler from manuka honey is not good

The cooler from honey is not good
old honey in plastic bottles expired honey.

10 June 2026
Unprompted review
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Reply from Manuka Doctor

Hello, I would like to assist further please can you email us customerservices@manukadoctor.co.uk

Rated 5 out of 5 stars

Shropshire Senior citizen

Have ordered from Manuka Doctor for a few years and have always found the prices good wonderful products and a very reliable service and delivery thus why I have given them 5 stars

29 May 2026
Manuka Doctor logo

Reply from Manuka Doctor

We're so glad to hear you've consistently enjoyed our products and service over the years. Thank you for your wonderful feedback!

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