Banner for Manuka Doctor

Manuka Doctor Reviews 

4,833
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,709 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the products, often noting their positive health benefits. People appreciate the competitive pricing, great value, and the smooth, efficient ordering and delivery process. However, some customers also noted difficulties with product packaging, citing issues like harsh plastic lids and seals that are hard to open. A few other people also felt that orders were sometimes delayed or not received, and some expressed concerns about product quality, including short shelf life or unexpected reactions.

What people talk about most

Product

Clients share positive opinions on product quality, with many consistently praising the taste and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent quality of the... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting its speed and efficiency.... See more

Price

Customers consistently note positive experiences with price, often highlighting great value, competitive... See more

Order

Customers had positive experiences with order, finding the process easy and efficient, whether online or by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought the 540MGO manuka honey on offer to see if it could help shift a sinus infection hoping that boosting my immune system by taking two teaspoons a day (one with breakfast and one before bed)w... See more

Company replied

Rated 5 out of 5 stars

It tastes great but I was rather sceptical even as I bought the product. However I decided to give this honey a go and to be honest I think it is helping with my silent reflux sore throat but not on... See more

Company replied

Rated 5 out of 5 stars

I have repeat orders of Manuka Doctor products and am highly satisfied with every product. From the ordering process to packaging and delivery it is a smooth process. The facial moisturisers that I... See more

Company replied

Rated 5 out of 5 stars

Always do by phone as easier for me. The assistant helped me and was friendly as usual. Reliable company. Easy to pay. Annoyingly you have stopped doing the large hand pump hand lotion but she sai... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Health Food Store
  3. Vitamin and Supplements Store

About Manuka Doctor

Written by the company

Manuka Doctor is New Zealand’s Number 1 independent Manuka honey brand sold in over 40 countries.

We’re Trusted for Wellness by Doctors, Health Professionals and over 100,000 verified reviewers.

When you choose Manuka Doctor you’ll get award-winning, proven natural products. Superior quality, and sourced directly from our bee-keepers in the clean, green mountains of New Zealand.

We’re famous for offering excellent value Manuka Honey. Great deals with five star customer service and fast delivery to your door.

All our Manuka honey is packed in New Zealand and tested multiple times by independent laboratories to ensure purity and strength. Every jar clearly displays its MGO or UMF rating for transparency and trust. Our honey is RAW, certified, and fully traceable from hive to home - offering you authenticity, integrity, and the highest possible standards, every time.

Proudly sold in some of Europe’s biggest health food retailers – Manuka Doctor is the best-selling Manuka Honey brand in over 1,000 branches of Holland & Barrett.

Our official New Zealand licences: UMF (1026), New Zealand Made (805337), Fernmark (100241).

In the UK we offer quick, reliable delivery with Royal Mail and DPD. Delivery is typically within 2-4 working days. A next working day delivery is also available.

Our UK office is based in Hinckley, Leicestershire. The customer service team are here to help and can be contacted on 01455 895959 or customerservices@manukadoctor.co.uk


Contact info

Promotion box for Manuka Doctor

Our guide to genuine Manuka Honey

What you need to know to avoid fake Manuka Honey.

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,833)

1,570 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great product but awful packaging

I would give 5 stars but the packaging of the actual honey is 9 times out of 10 impossible to open. I don’t know who is to blame for this but the plastic lids leave harsh spikes which I cut my finger on and the pull and peal seals always require a knife to remove as they are secured too strongly and the tab is too short to get a grip on. Other than the awful plastic bottles they come in the product itself is great which is why I keep buying it. I just loathe the packaging

1 September 2025
Manuka Doctor logo

Reply from Manuka Doctor

Appreciate your honest feedback. We are glad to hear you enjoy our Honey and will keep returning ❤️

We seal our jars tightly to ensure they stay secure during their journey from New Zealand.

Here are a couple of tips that might help, if not already tried.

🍯Run the lid under warm water for a minute or two to help loosen it.

🍯Gently use a blunt object to break the seal around the edge of the lid — this often makes it much easier to twist open.

🍯Use a jar opener

🍯Wearing rubber washing up gloves to help with grip.

Rated 5 out of 5 stars

Good stuff

It tastes great but I was rather sceptical even as I bought the product. However I decided to give this honey a go and to be honest I think it is helping with my silent reflux sore throat but not on its own. I also take Gaviscon Advance .
Certainly it isn't making things worse which normal honey might.I put a little into tepid chamomile tea and have one to three teaspoonfuls of it after food or drink.I have read that lower strength might be just as effective but only tried this one so far.Plus I don't know if they were referring to every type of sore throat.

29 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

We're glad to hear you're finding our honey helpful. Appreciate you sharing your method of use with us. Your feedback regarding the effectiveness of different strengths is also very valuable. We hope you continue to enjoy!!

Rated 5 out of 5 stars

A Great Company…

The purchase price was brilliant & the product is delicious. Once finished will be reordering

9 April 2026
Manuka Doctor logo

Reply from Manuka Doctor

Glad to hear you'll be returning!

Rated 5 out of 5 stars

Great that you have helpful phone…

Great that you have helpful phone customer support .
Product s are great (when on offer) and delivery is always prompt .

30 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

Thank you for your kind feedback!

Rated 5 out of 5 stars

Manuka experience…

Excellent service from this Company….ordered my Manuka Honey on the Thursday, arrived the following Monday morning…👏🏻👏🏻👏🏻👏🏻👏🏻 will recommend.

30 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

Thank you so much! We hope you continue to enjoy our products and the service we have to provide

Rated 5 out of 5 stars

A very loyal company

A very loyal company. Without detailing the exact reasons, as its not something that most companies would offer, I will just say, my loyalty will always be with Manuka Doctor. Leanne from customer services made a decision that will always retain my custom.

29 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

We are so pleased to hear of your continued loyalty and satisfaction. It's great to know that our team provided such a positive experience. We truly value your custom.

Rated 5 out of 5 stars

Always do by phone as easier for me

Always do by phone as easier for me. The assistant helped me and was friendly as usual. Reliable company. Easy to pay.
Annoyingly you have stopped doing the large hand pump hand lotion but she said now discontined. Like the hive points of course

29 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

Thank you for your kind feedback!

Rated 4 out of 5 stars

Good product

I believe after trying it for a year or so that is a great product and with the discount even of a better value

13 August 2025
Manuka Doctor logo

Reply from Manuka Doctor

We hope you continue to enjoy our honey and feel the benefits

Rated 5 out of 5 stars

Manuka Honey

Manuka Honey was recommended to me by a friend, Its a beautiful organic product, excellent quality and has so many health benefits. It is expensive but well worth the money.
Highly recommend.

26 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

Thanks for your kind feedback!

Rated 1 out of 5 stars

I paid for next day delivery and I…

I paid for next day delivery and I receive the item after five days

26 June 2026
Manuka Doctor logo

Reply from Manuka Doctor

We are sorry to hear there was an issue with DPD and your delivery.
You are welcome to get in touch with our customers services who will be more than happy to assist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look