My first purchase from Mantel. They have a great selection online and I hope to visit the store in the future. Placed my order, chose my preferred delivery method, picked up the parcel all within 48h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They had what I needed, at a discount, that other shops didnt carry or had to order. They shipped it free. I ordered in the evening and it arrived the next morning. Ive never seen such incredibly fast... See more
We were bike packing and at the end of day one a spoke broke and ripped a hole in my wheel rim (bike 25yo with rim breaks). We arrived at Mantel Rotterdam just before closing on Easter Sunday. Despite... See more
I’ve placed ~15 orders over the last 1.5 years and everything has always been smooth. Delivery is usually next day, no issues, no questions. Visited the physical store once as well, friendly people a... See more
Company details
About Mantel
Written by the company
Mantel: Al sinds 1938 alles voor jouw fietsplezier!
Van het kiezen van je nieuwe fiets tot een cassette of fietsbroek. Bij Mantel vind je een ruim assortiment en persoonlijk advies voor onderweg.
De grootste fietsenwinkel van Nederland
Met onze Superstores, webshop en Servicepunten zijn we altijd dichtbij. Waar je ons ook bezoekt, de beste service krijg je altijd.
- Superstores in: Arnhem, Den Bosch, Rotterdam en Utrecht
- Webshop: mantel.com
- Servicepunten: Voor lokaal onderhoud
Onze belofte
We zetten graag net dat stapje extra om jou zo goed mogelijk te helpen. Gaat er toch iets mis? Dan lost onze klantenservice dat altijd voor je op.
Mantel Service
Written by the company
- Gratis bezorging vanaf €49
- Deskundige klantenservice
- 30 dagen recht van retourneren
Contact info
Simon Stevinweg 12, 6827 BT, Arnhem, Netherlands
- 026-4450945
- service@mantel.com
- www.mantel.com
4.6
Excellent
125K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plain and simple ordered and received
Plain and simple ordered and received, not the first tiem i buy here all good.
11 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mantel is great, PostNl delivery not
Mantel is great but in Belgium their delivery partner PostNL makes a total mess out of each purchase. They never come and on top do not leave the packets in a near selected location but where they wish. One time the PostNL pick up location instead of the one I selected which is 5min from here walking was in the other side of town and had to do 60min return journey...
11 December 2025
Reply from Mantel
Hi Mihail,
Thank you for your review.
How unfortunate that it didn't went so well with the delivery.
We'll mention this issue with the delivery service.
Sorry for the inconvenience.
With kind regards,
Linda | Mantel
Great Shop and fast delivery
Great Shop with easy checkout, fast shipping, even during the Black Friday, and fast delivery over boarders.
9 December 2025
Mantel made it easy
Great product choice, good value, quick delivery. Found what I wanted quicklt at the right price and it was sent out straight away
9 December 2025
Fast delivery
Fast delivery, whatever I ordered came, no surprises.
Thank you very much.
8 December 2025
Good Price, fast delivery
8 December 2025
Fast delivery and good price
7 December 2025
Good and friendly webshop
Very good and friendly webshop. Divers brand available and good pricing. Fast shipping
4 December 2025
I did not receive my order
5 December 2025
Reply from Mantel
Good afternoon Arnaud,
Thank you for your review.
We’re sorry to hear that you haven’t received your order yet.
I see that we spoke on the phone yesterday and that an investigation with PostNL has already been initiated.
As soon as I have an update, I will contact you as quickly as possible.
Have a great day!
Kind regards,
Madou | Mantel
Awesome Service but Returned Delivery
Awesome customer service. These guys know their gear and spend the time answering all questions even in English. I know, I know, the Dutch speak better English than Americans. :)
Unfortunately, my trainer got sent back because the DPD could not figure out the valid address. For each expensive order, Mantel should validate the shipping address and add my phone number to the order. I had no way to claim the shipment and redirect with DPD. Not it is returned and I need to start all over again.
5 December 2025
Reply from Mantel
Hi Brian,
Thank you for your wonderful review.
How unfortunate to read that you've had issues with the delivery agent.
And your item got returned to us.
Hopefully the next delivery will go right.
With kind regards,
Linda | Mantel
Still not received product????
Still not received product????
All emails not answered???
5 December 2025
Reply from Mantel
Good afternoon,
Thank you for your review.
We’re sorry to hear that your package was not delivered. I can imagine this must have been very disappointing.
I have checked your order and see that it was returned to us, most likely due to the address.
This is of course very unfortunate, but unfortunately we have no influence over the decisions of the delivery service.
Fortunately, I see that the refund has already been processed.
I have also emailed you in response. If you have any further questions, you can of course contact us by phone or email.
Kind regards,
Madou | Mantel
Top service
4 December 2025
Super fast delivery
Super fast delivery, the package was a it should - comparing to other bike web shoes which are losing credit for this aspect
3 December 2025
Excellent prices, great packaging, fast shipping
My experience with the company was second to none. Companies like this make me fear for amazon's popularity and thats a good thing. thanks for everything
3 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.