Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
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Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good customer service and good games
Good customer service and good games. No hassles with withdrawals. 👍
13 September 2021
Unprompted review
Reply from MansionCasino
Hello Rory! Thank you for your feedback – we are very happy to see our efforts to provide our members with the best experience possible are appreciated in this way. In case any questions come to mind, our 24/7 Customer Support team would be happy to help. All the best!
I signed upto mansion casino early…
I signed upto mansion casino early September . On my first night lost a thousand or just over , bit the bullet and got over it , few days later I’m back on trying my hand at a bit of old Lady Luck and end up on a losing streak again , but I kept playing , probably about a thousand in again now and was down to my last 50 in my account so thought **** it let’s do it . And I turned my luck around so much so as I was back up to over a thousand pounds and was nearing the green!!!! Then suddenly out of nowhere I get a notice stating my account is now restricted and I had to contact them ? Bit funny how when I’m losing thousands yous didn’t give a **** . Yet when I’m starting to clear house your shut me down ? There’s a word for that it’s called hustler !!! Scamming little tramps hope your kids get bird flu!
12 September 2021
Unprompted review
Reply from MansionCasino
Hello Kieran. We are unhappy to hear about your experience, as we strive for quite the opposite – doing our absolute best for our members to be happy at all times. It is also very important to note here that we are operating in a very high regulated environment, so with these two things said, do note that verification is never and can never be related to a player’s betting streak.
Nightmare
its a nightmare sending in id and contacting the live chat one fell asleep got no answer after hello then another said need proof of address sent in then said email all proof wait another 48hours after already waiting 48hours and still waiting now
6 September 2021
Unprompted review
Reply from MansionCasino
Hello there! We are striving to provide the best customer service possible and would very much like to review your case, however, we were unable to locate your account. Please contact us 24/7 and we would be happy to provide further support. All the best!
Reply from MansionCasino
Hey there Steven! We are very happy to hear you are enjoying our services and will make sure to pass your feedback to April. Your opinion is very much appreciated, we hope you have a great day!
Just thought
Good casino with lots of different games, winning % is quite good as well. But to receive your winnings take ages 🙂be ready to be patient 😀
5 September 2021
Unprompted review
Reply from MansionCasino
Hello Andres, thank you for taking the time to write this review. We are operating in a highly regulated environment and it's very important to ensure all necessary checks are followed strictly, in order for our players to be protected at all times. Nevertheless, we are always open to hearing our player's feedback and we hope you are still going to enjoy our services in the future. All the best!
Payout seems higher and more frequent…
Payout seems higher and more frequent than other online casinos. Quick withdrawal rate.
1 September 2021
Unprompted review
Reply from MansionCasino
Hi there! Happy to see you are enjoying our casino and don’t forget we’re available 24/7 should you need any assistance.
Good and polite service
26 August 2021
Unprompted review
Reply from MansionCasino
Hi Kim! Thank you for the kind words - we are happy to see you are enjoying our services. We remain at your disposal 24/7 in case you require any assistance. All the best!
Reply from MansionCasino
Hello Richard! Thanks for taking the time to write this review. As you know the Gambling sector is highly regulated to ensure both the Casinos and the players are protected at all times. We are proud to be licensed and transparent in our mission to provide the best customer service and experience possible. We will be more than happy to discuss any issue that you might have and are available 24/7, if anything specific comes to mind.
Always a great website with lots of…
Always a great website with lots of choice, but their customer service team are just fantastic. Especially the wonderful Nina, what a breath of fresh air! She just makes you feel as if she isn't being paid to be there, and is absolutely fab. Got a great worker there Mansion, hope she gets some recognition!
24 August 2021
Unprompted review
Reply from MansionCasino
Hello James! We are happy to see that the effort we are putting to provide for our players is appreciated and we will personally pass this feedback to Nina!
Bonus rounds never pay out.
22 August 2021
Unprompted review
Reply from MansionCasino
Hi there Paul! We are sorry to hear about your negative experience, however we are a licensed and well-regulated brand, so it’s all a matter of luck in the end. That been said, in case you have any specific topics you would like to discuss further, please do contact our Customer Support team and we will be happy to look into these further.
Lily spent the time and effort trying…
Lily spent the time and effort trying to find out why my account was restricted and she resolved it with ease! Great customer service and love mansion casino! :)
9 August 2021
Unprompted review
Reply from MansionCasino
Hey Kia,
This is great to hear, we aim to provide the highest level of service!
Thanks for taking the time to leave a review.
Best regards,
The MansionCasino Team
Slight problem with verifying my…
Slight problem with verifying my documents i spoke to Ben on chat. He was so helpful and understanding easily the most professional support agent ive spoken to. Hopefully be all sorted soon and i can receive my winnings.
31 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
live chat is always helpful
live chat is always helpful, I have not had a situation where they did not explain the matter. minus the long payout time on PayPal. wagering to do
29 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
lilly is amazing
I spoke with lilly, very nice person and I give her 5 stars 🌟
28 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
I Will be Completely Honest
I Will be Completely Honest, At first when i tried to withdraw my winnings, I had to jump through hoops by giving 3 proofs of ID. I straight away had alarm bells ringing and thought this is a scam and fruid. But I couldnt have been more WRONG. Within 24 hours of doing this, I recieved my winnings and I just want to say that I will continue to use your site.
Thanks Mansion Casino.
23 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
Scam Scam Scam, Unable to withdraw my money!!
Joined up, everything seemed ok, deposited and withdrew for a few months without any problem. When i felt that the games were playing worse and worse over time, i decided to close my account, stupidly i forgot there was a £300 withdraw still pending but i thought it would be fine as i read some of their print and it said any money owed would be or left in the account would be deposited in to the bank. Over a week later and i was still waiting for my £300. I logged on and spoke to a customer service representative and i was told that i hadn't verified my account and they could not release the money until this was done.
Amazing how i all of a sudden i needed verifying when i close my account with a withdraw still pending. Never in the months that i was playing did i need to verify!!!!
I've been reading some of the reviews and i am doubtful i will get my money now, no matter what i send them. I'm pretty sure they do this on a regular bass, in the hope that a lot of people will get fed up and just count it as a loss and bad experience. It doesn't matter to the site because if i've closed my account they know i'm not coming back anyway!
21 July 2021
Unprompted review
Reply from MansionCasino
Hello,
We are sorry to hear you had a negative experience with us.
We require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account. Please note that once your account is verified, you don’t have to do it again and future pending withdrawals are processed within our standard timeframe.
Please contact us at support@mansioncasino.com with your username and we’ll review the matter for you.
Best regards,
The MansionCasino Team
Fantastic…
Totally happy with Mansion...document upload was easy...withdrawals take a few days but for the amount of games and the excellent chat service it is worth the wait.
Mansion have everything from old classics to new modern games.
Brilliant 10/10
19 July 2021
Unprompted review
Reply from MansionCasino
Hello Wendy,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
Good customer service
very good customer service was helped with responsible gaming by erik
18 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
I ask for help
I ask for help. Mr. Ben help straight away.. Very nice service and very helpfull. Tkank so much.
18 July 2021
Unprompted review
Reply from MansionCasino
Hello,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.
Best Regards,
The MansionCasino Team
I made a deposit of £2000
I made a deposit of £2000, played a few game and ended up £4183. Now my account is suspended and I can't get anything back
16 July 2021
Unprompted review
Reply from MansionCasino
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansioncasino.com , via Live Chat or phone call with your username and we’ll review the matter for you.
Best regards,
The MansionCasino Team
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