ManoMano Reviews 

TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM MANOMANO!
I ordered a basin, waste and taps from this company. I took the advice of the online ‘expert’ when placing my order as to which waste was suitable for the basin I was ordering. When it arrived, the waste he had recommended was clearly unsuitable for the basin (it was slotted and I needed an unslotted waste). I contacted MANOMANO to explain and ask for a refund/exchange. They said they would sort it out. This was a week ago and they have still not arranged a refund/return/exchange. I have now had to buy a suitable waste from another company. I have sent multiple emails every day and they keep asking me the same questions but have still resolved nothing. The value is £9.99. I have a feeling they are just stalling and hope I will just go away.
BE WARNED, THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE. DO NOT BUY FROM THEM OR TAKE THEIR ‘EXPERT’ ONLINE ADVICE.

UPDATE: The taps I ordered at the same time as the above never arrived. I have now raised a dispute with MANOMANO with my credit card company for the unsuitable basin waste as MANOMANO flatly refused in the end (after many many emails from me, resent multiple times, giving them ALL the details) to offer me a refund or exchange as they said that they had no record of the online chat I had with their ‘expert’. I did not have a record either as I didn’t think it necessary to record an online chat, but if you use this service (I WOULD ADVISE YOU NOT TO!) make sure you screenshot any online chats you have as they will deny they ever happened. I HAVE HAD A FEW BAD CUSTOMER SERVICE EXPERIENCES BUT MANOMANO HAS TO BE THE WORST. Their response emails are infuriating and do not answer your questions but keep asking you to send the same information that you have already sent them and say that they are still waiting for a response from you!

PLEASE DON’T MAKE MY MISTAKE AND WASTE YOUR TIME USING MANOMANO, FIND ANOTHER SUPPLIER.

Although I am an English man, currently in England, Alessia communicated with me in English and, hopefully, we have resolved the delivery issue.

STAY AWAY ! Shocking service

risposta immediata, disponibilità super/top

Cortesia e disponibilita' immediata da parte di Stefano M. vs. collaboratore
Cynthia

risposte immediate . grazie

Saverio mi ha assistito in modo gentile, efficiente e con buonissima preparazione

professionale e disponibile a risolvere le problematiche il signor Santo

Assistenza e qualità al top con l'operatore santo. Grazie mille

Gentilezza e risposta immediata del Signor Stefano C.
Distinti saluti
Pier Paolo Pili

Assistente giovanni.. cordiale e preparato

Daniele ha risposto immediatamente mettendosi a disposizione con estrema gentilezza e solerzia