Mangopay Reviews 

Been over a month waiting for funds to be released. Have sent every piece of document available , which is slightly worrying due to GDPR, and still no luck.

Seriously considering taking legal action against this company (which I imagine so many people have)

Im the same as most on here money stopped
Vinted just fob you off same as mangopay
Some thing needs to be done about this as many businesses are suffering, but it’s bad enough as it is with out all this

Same problem as everyone else on here between mangopay and vinted together they will hold your money for a verification process that doesn't work.. If you TRY in anyway possible to ask for help it's an automated response and they both pass the buck.. A gd way of holding YOUR money for longer because I may be a money launderer after 1000 pounds of sales in 3 months.. OK.. Or do you just give up and they keep your money because you are so frustrated you delete your account.. No human process anywhere at any time with either site

Vinted funds frozen via mangopay
Cannot spend or withdraw my £30 first sale
Yet I can still purchase with Google pay so it's false news claiming frozen due to fraud or political status else it wouldn't let the account influence sellers
Luckily it sounds I've only lost £30 from the sale but I will not be using my account also you cannot close your account whilst frozen else assets are lost 😉

Another pack of grimy scammers . Going to take the small claims route which will be frustrated as these parasites hide their company in Luxembourg, same scam pattern as eBay had when they started.
AVOID MANGOSCAM **AVOID VINTTHEFT.

Dear Mangopay Support Team,

I am writing to express my profound frustration and dissatisfaction with the ongoing issue regarding the withholding of funds amounting to £4,500 from our Vinted account. This situation represents one of the worst service experiences we have encountered.

Our business has been established and operational since 2014, and we have consistently provided all documentation requested, including:

All pages of our Certificate of Incorporation

The latest Companies House statement dated 13th March 2025

Company registration number

Passport identification

Business address and details

Our accountant has also verified and submitted all necessary details to support our compliance. Despite repeatedly providing these documents since early February, we have received no substantive assistance or clear communication from either Mangopay or Vinted. This prolonged and unexplained delay is causing significant financial hardship and disruption to our operations.

We urgently request immediate action to resolve this matter and release our funds without further delay. Additionally, we ask for a clear explanation as to why the funds remain withheld and a precise timeline detailing when we can expect a resolution.

Your prompt attention to this urgent issue is necessary and appreciated.

Tried to withdraw money from my Vinted account but mango pay has blocked it sent driving licence but still blocked. Been in touch with Vinted customer service services but no help at all this is my money so how do I get it definitely won’t use Vinted again

Dear Whom It May Concern,

I am writing to formally raise a complaint regarding the ongoing issues with the Vinted Pro verification system, which have caused significant inconvenience and financial stress. Despite submitting valid documentation for verification, your system has repeatedly rejected my submissions without valid justification.

As a result, my account balance of close too £957.00* remains on hold since December 2024, even though all items have been delivered to the buyers. Furthermore, my buyers are unable to leave feedback due to this issue, which is impacting both my reputation and sales potential on your platform.

I have contacted your support team multiple times, but the responses I have received have been generic, unhelpful and repetitive, resembling templated messages rather than tailored assistance for resolving my case. This lack of effective communication and action is unacceptable.

I kindly request the following:
1. An immediate review and resolution of my account verification.
2. The release of the funds currently being held in my account.
3. A clear explanation for why my documentation was rejected despite its validity.

There is currently a message stream going on Vinted which you have asked for various documents again. I have provided these.

This matter is urgent, and I expect a prompt and thorough resolution. If these issues are not addressed, I will have no choice but to escalate this matter further, including reporting the issue to relevant consumer protection authorities.

I look forward to hearing from you within 5 working days.

Thank god I am not the only one. Nearly £5,000 tied up with this scam company. I have provided the correct details countless times and it still hasn’t been ‘approved’. I have rent due and it’s been several months now that I’ve been waiting. They surely can’t hide behind ‘KYC checks’ excuse forever?? Going to have to see if this can be taken further as only ever getting auto responses from them.

Trying to withdraw my balance from Mangopay for selling items i no longer need on VINTED is impossible , been sent a politically exposed person form (pep) , being made to feel like a criminal, excuses as to why they cant let me withdraw my earnings, much the same as all the other reviews on here, has anyone approached the BBC programme RIP OFF BRITAIN or the like as this company is making lots of money by denying us our earnings and we need someone on our side , no doubt this review will get the usual bot response from this company

Seems to be scam - I got mail from Mangopay, which claims that I have to renew my Peerby account. For reasons to prevent costs to re-activate this account. Strange: with this/ my account nothing refers to a closing or any claims for re-installing-costs!!

Same experience as others on this forum!! Unable to withdraw funds from Vinted account. Asked to complete PEP form and nothing happens! Subsequently asked to complete ID form which shows success!! Again nothing happens and Vinted just tell me to be patient!! Been going on since early January and we’re talking £53 here! Totally unacceptable and Mango Pay just don’t care. Honestly, it’s more like dealing with a Govt Dept. than a commercial organisation!! Have now contacted my MP since this seems widespread and needs to be sorted by Vinted management due to the detrimental effect it’s having on their reputation!

Awful customer service, vinted pro customer, cannot withdraw money as keep failing verification ,I am a sole trader and need the mone6 to run my business and pay my bills, any help, please do not refer back to vinted again, 5 attempts so far.

I have tried to take out my money, and have received a Pep form, I've filled in the form, sent ID, and still get refused access to my money, 1st excuse being form not readable, 2nd excuse ID require (ID certified) 3rd excuse resend paper work as not clear. Form sent again. I have tried to purchase, and been refused due to fraud laws.

Over 1600 sitting in vinted balance, vinted support tell me its mango pays fault and awaiting respones its been over a month! i need the money to run my business, Everytime it gets refused when withdrawing, the id check says its been verified so whats the probem!

I Have a vinted account pmjr86 and the funds are blocked. The money already reached 100 euros and I cant withdraw, cant use it on vinted application.. contacted vinted they say the problem is with mangopay. I Already provided documentation and filled and signed the document they sent me.. it's been already a month since I start trying and nothing.. I keep selling things and can't do nothing.. you are blocking my money. I Already filled a complaint 2025/112998 on european consumer resolution center. And contacted vinted many times. They always say the same thing. Mangopay is responsible. If you don't let me withdraw funds at least let me use them. This is nonsense

The interface between MangoPay and Vinted is awful, I had to verify my id, which I did and passed then I had to fill in a pep form to “prove” I wasn’t a politically exposed person, Vinted have no mechanism for uploading the form in its pdf format so you have to take a photo of each page then nothing happens, no update, unable to withdraw money, unable to buy goods, they complain if you chase it up. After 5 weeks I sent email to legalatvintedcom and also contacted MangoPay directly, they said I need to fill in pep form, and sent me one filled in with someone’s details including name, address, phone number, email, date of birth, place of birth etc. I explained already done and Vinted then sent me an email with a pep form to fill in and send back, which I did and within a hour or two was able to access my money.

I reached out through your form for an initial conversation about integrating your payment services into our project, which is currently running on test systems and isn’t public yet. It’s puzzling to receive a rejection for an early-stage project when all I was asking for was an initial discussion. I can’t help but wonder: did a staff member perhaps make an error, simply not feel like reviewing my request properly, or is there a general lack of interest in engaging with new customers? I hope these questions can be addressed to improve the experience for future inquiries.

I received the email on February 25, 2025 at 00:26 (GMT+1)

Payments suddenly stopped. ArchOver waffle about extra ID checks suddenly required by MangoPay, but payments were working for years, and my identity and bank account have not changed in those years.

Are MangoPay suddenly trying to cover their behinds due to massive fraud? Is there a huge scandal about to break? With zero communication except for generic waffle, who knows what's really going on.

Withheld my funds for 3 weeks now. Asking me to verify identity and fill in forms to prove who I am. Scam artists