Mangopay Reviews 666

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, reporting significant difficulties in withdrawing their earnings from the platform. Customers frequently encountered issues with refunds, with money being held in pending balances for extended periods and without clear reasons. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, often providing generic or repetitive responses. Reviewers also expressed frustration with the overall service, citing a lack of transparency and updates regarding their funds. The website and verification process were a major source of complaints, with users repeatedly submitting documents that were rejected without adequate explanation, leading to a feeling of being stuck in an endless loop.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report that their funds are... See more

Refund

Customers express significant frustration and dissatisfaction with the refund process. Many reviewers report... See more

Customer service

Reviewers express extreme disappointment with customer service, citing a lack of direct support and... See more

Service

Users describe negative interactions with service, expressing extreme disappointment and frustration. Many... See more

Website

Reviewers highlight negative aspects of the website. Many customers report issues with account verification,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DISGRACEFUL COMPANY Let’s be honest here how on earth can companies like these two get away with holding onto to people’s money that rightfully belongs to that person ???? surely there must be some... See more

Rated 1 out of 5 stars

Both, Mongopay and Vinted are beyond awful, taking 5 days, and still not being able to resolve the Vinted payout glitch, that shouldn't be happening in this day and age, especially when Vinted has bee... See more

Rated 1 out of 5 stars

Hello, dear Mangopay team, I am unable to withdraw the balance in my Vinted account. I submitted two utility bills. The first time, the Vinted team replied that Mangopay was functioning normally. The... See more

Rated 1 out of 5 stars

Unable to get Vinted Pro Account verified with Mangopay - three months trying, provided photo ID Company Certificate Company Snapshot and now have circa £10k funds sat unable to draw down on. I’m go... See more


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams. Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools. With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations.


Contact info

1.2

Bad

TrustScore 1 out of 5

666 reviews

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Replied to 0% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Mangopay & Vinted partners in crime

Mangopay & Vinted partners in crime? Holding money back .
Waiting for payment for sold goods .
Apparently Mangopay are a Loan company and holding back cash no doubt they will be keeping the interest both scammers of a high magnitude

4 November 2025
Unprompted review
Rated 1 out of 5 stars

In this day and age how does it take a…

In this day and age how does it take a week to sort out a technical glitch with Mangopay and Vinted?!? Thousands of people are waiting for their sales money to be released. It’s not on!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Mangopay DONT PAY OUT!!

I have to agree with all the other negative reviews on here as I started selling a few bits on Vinted because I needed the money for a holiday, I was fed up with eBay's over the top rules regs and fee's and scams, initially everything went well selling a few things in a few days but then I wanted to withdraw my money to pay for the holiday (final balance dew in two days!!) and after waiting a week because of a ' Technical issue' I still cant have it! I have over £450 just sat there! At least on ebay I would have had the money days ago! Not a great start to selling on Vinted but if they continue to use Mangopay it'll be the last time I use it!.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

How is this still going on

How is thjs still going on? My money is still stuck in tbjs theiving companies pot! Its been over a week! Why hasnt the issue not resolved already? We want answers

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Updates would be helpful

Why, oh why can't Mangopay and Vinted give updates.
I understand that technical issues happen but this is getting ridiculous now - it's been days not hours and we're getting no updates!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Vinted pending balance

Same as everybody else, have completed Vinted sales and still funds are pending now for over 5 days. It's completely unacceptable to take this long and still with no end in sight.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Same issues payment still in pending

Same issues payment still in pending, 3 days now, Vinted should be paying compensation for this ridiculous situation, no updates, no replies to complaints, what a joke of a company, blaming the payment provider, will be closing my account when I eventually get my money.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

MangoPay/Vinted

MangoPay/Vinted - not sure where the issue is and quite frankly it's my money for sales so I would like it released and will be contacting the Financial Ombudsman. Vinted holiday mode until this is rectified.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Beyond Insanity

Both, Mongopay and Vinted are beyond awful, taking 5 days, and still not being able to resolve the Vinted payout glitch, that shouldn't be happening in this day and age, especially when Vinted has been around since 2008. Horrible companies to deal with. Don’t know if will be able to take the money that has been earned or how long this will take. Looking for better alternatives.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Awful company keeping my Vinted balance…

Awful company keeping my Vinted balance pending like other people I have not received my refund from Vinted after been cancelled there support team is garbage not help what so ever Vinted is going down hill I encourage anyone to stop using them get them into liquidation there steeling people hard earned money allowing sellers also to sell items that they no longer own

28 October 2025
Unprompted review
Rated 1 out of 5 stars

DISGRACEFUL COMPANY

DISGRACEFUL COMPANY
Let’s be honest here how on earth can companies like these two get away with holding onto to people’s money that rightfully belongs to that person ???? surely there must be some legality issue here ?? Vinted and Mangopay are a ABSOLUTE AND UTTER DISGRACE we all need to leave vinted and let these theives crumble it is down to us all to leave these because this WILL happen again

2 November 2025
Unprompted review
Rated 1 out of 5 stars

Pending balance problems- unable to…

Pending balance problems- unable to withdraw my money, money stuck in pending balance. We have not been provided an estimate on when we can expect the fix… why not? They should be providing customers with daily updates on status of the problem.
An annoyed customer trying to be patient

20 October 2025
Unprompted review
Rated 1 out of 5 stars

taking so long to resolve the payment…

taking so long to resolve the payment issue on vinted when people are dependent on that money as its their wages is absolutely insane, any company that respects itself fixes this within 24h i don't understand how you have the audacity to take so long?!!!!!!!!!!!!!!!!!!!

31 October 2025
Unprompted review

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