Mangopay Reviews 

I see I am not the only person who uses vinted mangopay.it worked ok.Until I got to the thousand pounds sales verification procedure where only identity forms you can use are a passport or valid driving licence . I have repeatedly sent a copy of my old paper licence as I don't have a card one . This has been refused over and over . I had a conversation with vint ed customer service where they started getting rude and offhand about why my verification kept getting refused saying add your passport photo . I said I don't have a passport but if you do my or don't drive then you can't use vinted . Had I known this mango pay were so badly reviewed and take people's money I would never have used vinted. I am shocked to see how many others are being refused verification as a excuse to.take people money this is robbery !!! I tell vint ed this is my hard earnt money from.selling unwanted items not theirs . They have no right to refuse valid identity documents . They really need investigating I will be sending complaints and dealing with the ombudsmen seeking legal advice

Same problem as everyone regarding Vinted Pro. £3000 they are withholding from my business. I’ll have to seek legal action soon if it isn’t resolved. Managed to contact mangopay via email but they just have a very unhelpful response, saying to contact Vinted directly and that they don’t deal directly with users of other platforms(!!!) what a way to get out of having to deal with customer complaints and issues. Pass the blame on to someone else. Impossible verification procedure despite providing perfectly legitimate identification documents. Not only is this whole saga dragging Mangopay’s name through the mud, it’s severely damaging Vinted’s reputation too. Never had such issues with eBay who used their own eBay managed payments service and don’t rely on scammers like MangoPay to do it for them

Same as everyone else , holding vinted payout through an impossible verification process , no explanation no response

Awful

terrible AI ...what's the world coming too is this the future ? Verification procedure horrendous

Another angry vinted user. 15 times I've submitted everything from HMRC gateway from the 'about you' section,right down to the bottom, saving each one as an individual PDF before merging them together and sending as one complete PDF. yet again your saying the names don't match. HMRC shortens peoples names in certain section to initials and surname instead of the full name. but between vinted and yourselves your trying to say they don't match ???!! I cant edit government paperwork. I agree right now this borderlines theft and/or obtaining money by deception. Hundreds ,if not thousands, of sole traders who are now pro sellers, have monies on hold, are currently experiencing cash flow issues because of this and/or various other issues as a result. I've emailed mango pay and got pushed back to vinted saying it's their problem, yet vinted are saying it's mango pay who does the verification process and gives the "yes" or "no". Can you not take responsibility and sort this out as a matter of urgency?! Maybe Martin Lewis and BBC should be made aware of this. It's very fraudulent. I think you forget to become a pro seller we have to submit all these details initially, so they are good enough to open an account but not good enough to be paid out???!! Seems a little suss to me. Plus the fact that before we changed to vinted pro sellers we were private seller using mango pay then. So is this discrimination ?? Because everything is fine as a private seller but not a pro. Seems very convienent that. Why don't you step up and do something about this instead of hiding behind bots and generic responses. Your suppose to be working in partnership with vinted, right now everyone is being directed to you, SORT IT OUT !! Preferably QUICKLY!!!

Do not trust. Mangopay are holding thousands of pounds of my money on vinted. They are not accepting any business documents. They are completely and utterly untrustworthy. I will be taking this up with the financial ombudsman. Do not use.

Dreadful. I registered as a vinted pro seller, I was asked to verify my identity. despite the fact that I sent them the documents exactly as I was asked, my verification was unsuccessful, I sent passport and full self assessment tax return direct as a pdf from gov website account, it contains all my personal financial info as well as the stuff they want like UTR num etc, I repeated this process 4 times as it kept failing, first couple times it failed vinted said not in date, they ask for something dated no older than three months which I thought could be the issue, however a self-assessment tax return is only done once a year and the next one is not due to be sent till January 2025 I’ve explained this to them twice but they asked me to upload it again which I did. The next fail I’m now given a reason that it is ‘not Validated’ whatever that means, I asked vinted to explain what it means and all I got was a very short response back saying ‘I’ve told you the problem please comply’ so I messaged again which was about five days ago and said please can someone look into it I can’t comply unless I know what the problem is. I’ve just had another reply saying they are still looking into it. This is my business and I have not been able to pay myself. I have thousands of pounds sitting there that I can’t access. I’ve been a business seller on eBay for over 10 years and I’ve never had issues like this. I’ve always been able to actually speak to somebody. It’s such a shame because Vinted is a great platform. I’ve been finding sales really good on there but this mango pay business is really letting them down.

We've been working with Mangopay for a number of years now, transiting several dozen million euros a year via Mangopay.

Since Mangopay was taken over by Advent, all Mangopay's services have deteriorated: incompetent and very slow support, pricing that increases without respecting the signed contract and without any negotiation, API unavailable at least once a month, KYC invalidated by waves of 300 users without any justification, money lost that takes weeks to be recovered. It's chaos! Not to mention the KYC document validation process, which is simply incomprehensible to us and our users, who have to send a document 5 times for it to be accepted.

In short, if you're looking for a marketplace, avoid Mangopay at all costs, and choose a more expensive service provider that's bound to be more competent than Mangopay in every respect!

Absolutely shocking company holding everyone’s money on vinted. Same robotic responses no actual help. 1 star is very generous.

Scam company. Stole thousands from a family member. Avoid like the plague. Vinted should be ashamed for using such a joke company

Currently on my 4th Vinted Pro verification attempt and once again rejected even though I provided a valid passport, VAT registration proof and detailed Self-Assessment forms.
They are holding hostage £7000 from my business. Legal action will be taken if this situation isn't solved soon.

The worst payment provider out there.

I am a PM working for a company that integrated with Mangopay as a payment provider. Oh boy, did I regret my decision of choosing this company. From the outside, it looks nice and shiny, but once you look at the inside, it's so disorganised. They lack all kinds of payment functionalities and infrastructure. Many times I've had to chase them to reconcile a fund transfer from our clients because they are doing things manually and 'forgot' to do some things. Other times, the payout was created but not successfully sent to the recipient. 70-80% of our clients have issues with payments because of Mangopay, and we even had some clients churn because of this. To top it off, their Support team is very slow and they don't work past 5pm. I'm very frustrated with this experience with Mangopay.

If you are considering Mangopay as a payment provider to integrate with, learn from my lesson and avoid at all cost.

As a partner of Vinted, continuously rejecting my verification as a pro seller, I can’t believe there is not a way to find a better way to communicate directly about the reasons for the rejection.

I have uploaded my documents several times now and Vinted support do not have the answers and are rude to me when saying so. I have been trying to resolve this for two weeks now and keep getting mixed messages, incorrect and unhelpful information and abuse from customer support (I quote “if you cannot follow the guidelines that is not our issue”).

Your company name is associated with this and it’s giving a terrible impression of your company in this partnership.

I would be happy to update this review if somebody can contact me and tell me what I am doing wrong. Please 🙏🏻

my money on vinted pro account has been blocked, I was asked to verify my identity. despite the fact that I send them the documents exactly as I asked, my verification was unsuccessful, for no reason (I repeated this process 5 times already) Mangopay responds in emails that I should contact vinted for help, vinted ignores my messages, sends automatic replies to send the documents again and wait. both customer service in vinted and in Mangopay does not exist. I have no idea who to contact for help. Mangopay has both my money and all the documents (bank statements, passport photo, all my company details) I have been selling on vinted for 5 years and I have never had this situation before. The problem started when I changed my vinted account to vinted pro and Mangopay took over the responsibility for money transfers

I have an Pro account on Vinted and despite being a UK citizen providing a valid UK passport and drivers licence and all the requested details, I still am unable to access large sums of money in my vinted account. Despite already being authenticated by the Vinted platform using the same documents. a week has passed with multiple attempts (7 and counting) and no feedback or contact made from Mango pay to be able to resolve. Contacting them is impossible. It is a absolute nightmare and killing my work. They are sitting on thousands of pounds with no attempts to help. Will have to seek legal action to resolve.

Haven’t received my funds from sale on Vestiaire Collcetive, and customer service is a joke! They have my funds and I have received no information - so basically stealing! I have reached out to them several times, and they keep ignoring me.

This is the worst payment service anybody can deal with , I sold an item on Vinted and I was supposed to be credited but for more than two weeks now I haven’t been able to get access to either Vinted or mango pay .. Vinted is the worst company of this 21st century. How will
A big company like Vinted not easily accessible when you want to make complaint .. i expected people to start suing them really soon ..

I have several hundred euros with Vinted, which subcontracts with Mangopay. They have been rejecting my ID documents daily for about ten days due to "expiration," even though my passport is perfectly valid. I also tried using my driver's license, which has no expiration date. No communication except through my complaints to Vinted. A company to avoid!

We're a marketplace platform contracted with MangoPay directly. It is IMPOSSIBLE to get a response from any of their teams (Billing, Support, Complaints etc.) If anyone knows how to get through, please tell me how!!!

What a rubbish company!!!!! I've just logged a complaint with the Financial Ombudsman!!!! I want my money!!!!!! Scammers! I hope the Ombudsman fine you big time!!!