ManFirth Electric Reviews 135

TrustScore 3.5 out of 5

3.6

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Rated 3 out of 5 stars

The reason for the 3 stars was I was expecting keys and a voltage metre lights on it without having to pay over £100 to have new ones fitted when they only cost £14.99 to buy and also this has been... See more

Company replied

Rated 4 out of 5 stars

Thanks MFE, good price for a trails full face helmet with ventilation/removable chin guard/adjustable dial. Delivery took a while tbh but didn’t mind the wait as my broken jaw is still recovering! 😁

Rated 5 out of 5 stars

My son ordered the Kugoo G booster scooter from ManFirth and it arrived on time. We had a problem of the charger and on Boxing Day Will spent his time to guide us through how to rectify the problem. W... See more

Rated 4 out of 5 stars

If you live in outside of UK be prepared to pay the tax duties according to your country. Even tough ManFirth says the will prepaid all tax duties. Otherwise great support from this company. Fast... See more

Company details

  1. Bicycle Store

Written by the company

Yorkshire based, personal electric transport company with a showroom in Leeds. Entry level E scooters, commuter scooters & e bikes & high speed, off road e scooters available. Offering test drives, servicing, repairs & part exchange all with UK managed warranties.


Contact info

3.6

Average

TrustScore 3.5 out of 5

135 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Top service!

Booked a test ride with Will on the S8, loved it and purchased one the same day! It's been brill and had no issues would definitely reccommend!!

13 March 2021
Unprompted review
Rated 5 out of 5 stars

No faults

Amazing team, great communication via email. Allowed me as much time as I needed to decide on a scooter and gave me helpful suggestions. Very knowledgeable about all products and incredibly great to work with. If I purchase any other scooter or accessories, it will definitely be from here

1 March 2021
Unprompted review
Rated 5 out of 5 stars

Recommend for everyone

Went in not really knowing exactly what I wanted but was given loads of help and advice! Real bonus being able to test ride a couple of the options which helped massively. Would high recommend to everyone. Great products and even better service

28 February 2021
Unprompted review
Rated 5 out of 5 stars

Been looking at one for a while now so…

Been looking at one for a while now so decided to take a test ride. Was really impressed with how each scooter was different with so many types of styles. I wanted one for a bit of fun and easy to get in and out of the car. I went for the Techlife x6. Can’t fault it. Thanks again MFE. You guys were ACE 😃 🛴

26 February 2021
Unprompted review
Rated 5 out of 5 stars

They really help you pick out what is suitable for you and your needs.

Just everything about the experience was on point. Really helpful staff, lovely founders. They really help you pick out what is suitable for you and your needs. I am in London so I wanted something to commute and that I could get places easily, but also that was lightweight. Really knowledgeable and I felt like it was a personal service rather than just buying something off Amazon and hoping for the best; because it's a big purchase for me. They kept me updated and i'm super happy - I wish I could post a photo on here haha! Thanks guys !

19 February 2021
Unprompted review
Rated 1 out of 5 stars

After sale (warranty) service

Unforfunatelly the service after sale “warranty” it as been really bad. I’ve been trying to get a hold via e-mail and the replies are almost like if they don’t care about what is happening. This is going now for almost a week,if they don’t have the skills to sell abroad,then just don’t sell but don’t leave the clients to hang dry.
The positive thing was the shipping time since i bought my scooter,but again it was because the bussiness was of their interest.
Cheers

17 February 2021
Unprompted review
ManFirth Electric logo

Reply from ManFirth Electric

Hi there Ricardo, we’re sorry we’re not responding fast enough for you. We have checked and all your emails have been responded to within 24 hours; we quote 48 hours but as we’re working from home due to lockdown, we have been able to respond faster.
I know someone is trying to resolve your error codes; it’s very difficult to resolve issues without going through the steps to find the exact cause.
We really do care about all our customers and are aware that when issues arise it’s difficult to resolve; which is why we decided to open our first Showroom with workshop.
Most errors or faults are easy to resolve but the time frame to diagnose does take time when we don’t have the item to hand, as in your case.
Our usual warranty process is 2-4 weeks depending on the issue and what parts maybe needed. We know this can be frustrating but we do try and resolve as quickly as possible but we don’t just send out parts without ensuring it’s the correct part.
Kind regards
Lucy Harris
Sales Team

Rated 4 out of 5 stars

Beware if you live outside of UK...

If you live in outside of UK be prepared to pay the tax duties according to your country. Even tough ManFirth says the will prepaid all tax duties.
Otherwise great support from this company. Fast reply on emails.
I ordered a Kugoo G Booster and got it in 2 weeks.
Definitely recommending this company.

3 February 2021

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