⭐⭐⭐⭐⭐ Incredible Steak! — Malpas Farm Shop Best sirloin & fillet steak ever! 🥩 Perfectly trimmed, beautifully marbled, and packed with amazing beefy flavour. The fillet melted in my mouth, the si... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely incredible deal on steak’s English meat also Handled and packed with care Easy to use website And with delivery service Performed by a professional courier (DPD). Glad it wasn’t Am... See more
Company replied
I’ve ordered different meats from Malpas never had a problem the meat is excellent as well as the delivery definitely be ordering again . But didn’t know free delivery price changed from. £80 to £100... See more
Company replied
Absolutely fantastic farm shop fresh food and excellent quality will be using this business frequently. Among other things bought sirloin and fillet stakes with a free tomahawk thrown in for a more th... See more
Company replied
4.5
Excellent
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another brilliant order
Another brilliant order . Arrived well packaged and still extremely cold . Delivered by DPD within the agreed time slot . The meat looks first class . Have cooked and eaten the rib eye and rump steaks - lovely flavour and very tender . Thank you once again
1 July 2026
Unprompted review
Reply from Malpasfarmshop
Thank you so much for your wonderful review and for choosing us again.
We’re delighted to hear another order lived up to your expectations. It’s great to know everything arrived well packaged, thoroughly chilled and delivered by DPD within the agreed time slot. Even better, we’re thrilled you enjoyed the ribeye and rump steaks and found them both tender and full of flavour.
Thank you once again for your continued support. It really does mean a great deal to all of us, and we look forward to serving you again very soon
1best quality meat as it used to be
This is the third time I've ordered since I found malpas farm shop. Their steaks are to die for,and delivery is first class with DPD. Orders are vacuum packed and with ice packs still frozen. All meat is first class without any of that chemical stuff you get in supermarket pre packed meat. Would recommend them to anyone who likes quality meat, in fact I have got 3 people buying from them now.
1 July 2026
Unprompted review
Reply from Malpasfarmshop
Thank you so much for your fantastic review and for placing your trust in us for a third time.
It’s wonderful to hear you’re enjoying the quality of our meat, especially the steaks, and that each order has arrived well chilled and in perfect condition. We take great pride in preparing and packing every order with the same care we’d expect ourselves.
The biggest compliment of all is knowing you’ve recommended us to others and that three more people are now shopping with us because of your recommendation. Thank you for your support and for helping to spread the word about Malpas Farm Shop.
We look forward to serving you again soon.
Excellent Experience
Needed fast delivery of meat for an impromtu Fathers Day BBQ. First time using Malpas Farm Shop and was not disappointed. Both sirloin joint and caveman tomahawk superb and excellent value. Shipping, packaging reassuringly good.
20 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your fantastic review and for choosing Malpas Farm Shop for your Father’s Day BBQ.
We’re delighted that your first experience with us didn’t disappoint and that both the sirloin joint and Caveman Tomahawk were a hit. It’s also great to hear that our delivery and packaging gave you confidence that your order had arrived in perfect condition.
We really appreciate you taking the time to share your experience and hope this is the first of many orders. We look forward to serving you again soon.
High Quality meat
Bought the signature steak selection and it was delicious. The portions and cuts per spot on. The order was correct and delivered promptly with in cold packaging for freshness. The quality of the meat was excellent. Will definitely order again.
10 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your wonderful review.
We’re delighted to hear you enjoyed our Signature Steak Selection and that the quality, portion sizes and cuts all met your expectations. It’s also great to know your order arrived promptly, correctly packed and well chilled to keep everything in perfect condition.
Thank you for your kind comments and for taking the time to share your experience. We really appreciate your support and look forward to welcoming you back for your next order.
Brilliant delivery by DPD
Superbly cut and presented. Great tasting meat, beautiful moist chicken and perfect steak for the barbecue.
30 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your fantastic review.
We’re delighted to hear you were pleased with both the delivery and the quality of your order. It’s wonderful to know the meat arrived beautifully presented and that you enjoyed the chicken and steaks on the barbecue.
Your kind words mean a great deal to our butchers and the whole team. We really appreciate your support and look forward to serving you again soon.
Reply from Malpasfarmshop
Thank you for your wonderful review.
We’re delighted to hear you were pleased with our products, service and communication. Receiving feedback like this means a great deal to the whole team, and we’re so pleased we could provide you with a great experience.
Thank you for taking the time to leave us a review. We look forward to serving you again soon
Fabulous meat
Fabulous meat
Freshly prepared
Well packaged and speedy delivery
25 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your lovely review.
We’re delighted to hear you enjoyed the quality of the meat and that you were pleased with the fresh preparation, careful packaging and speedy delivery. Providing a first-class experience from our butchery to your doorstep is exactly what we strive for.
We really appreciate your support and look forward to serving you again soon.
Good steaks
Good steaks, well packaged and delivery on time.
So far so good.
27 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for taking the time to leave us a review.
We’re delighted to hear you were pleased with the quality of the steaks, that everything arrived well packaged and that your delivery was on time. We hope the rest of your order proves just as enjoyable!
Thank you for choosing Malpas Farm Shop, and we look forward to serving you again soon.
Bargain Bundle
Recently we purchased a Sirloin & fillet steak bundle along with 3Kg of chicken breasts.
Fantastic value for money! So far, we have only eaten the Sirloin steak, the meat was tender and the flavour was very good.
The only issue we had was with the delivery date. I booked a date for when I knew I was going to be off work but the date we chose was disregarded and the meat was delivered days early this caused me a problem, however the meat came well packaged. We would highly recommend Malpas farm shop. Continue the great service but please deliver on the customers selected date.
24 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you so much for your kind review and recommendation.
We’re delighted to hear you’re enjoying your Sirloin & Fillet Steak Bundle and 3kg of Chicken Breasts. It’s fantastic to know you found them to be excellent value for money, and we’re especially pleased that the sirloin steak was both tender and full of flavour.
We’re very sorry, however, that your order arrived earlier than the delivery date you had selected. We completely understand how inconvenient that can be, particularly when you’ve planned to be at home to receive a perishable delivery. This certainly isn’t the experience we want our customers to have.
We’re grateful for your feedback, as it helps us identify where we need to improve. Thank you for your understanding and for recognising that, despite the delivery issue, your order arrived well packaged and in good condition.
We really appreciate your support and look forward to serving you again soon.
Quality produce at great prices
Quality produce at great prices. Very good communication & ease of ordering online. Was particularly impressed as our delivery was due on hottest day of the year. They emailed to check we would be home to receive delivery & it was very well packed in a box, cool bag & ice packs. Will definitely use again. Highly recommended
25 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you so much for your wonderful review.
We’re delighted to hear that you found our produce to be great quality and good value for money, and that you found our website easy to use and our communication helpful throughout your order.
We’re especially pleased that you noticed the extra precautions we took during the hottest day of the year. When temperatures are exceptionally high, we always do our best to contact customers to ensure someone is available to receive their delivery, helping us maintain the integrity of our chilled products. It’s great to hear your order arrived well packed and in perfect condition.
Thank you once again for your recommendation. We really appreciate your support and look forward to serving you again soon.
Delivered on time everything perfect
Delivered on time everything perfect
Sirloin we're absolutely beautiful. Got two order just waiting to try the big steaks.
24 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you very much for your fantastic review.
We’re delighted to hear that everything arrived on time and in perfect condition. It’s especially pleasing to know you enjoyed your sirloin steaks and found them absolutely beautiful.
It sounds as though you’ve got a real treat still to come with the larger steaks! We hope they exceed your expectations and make for a memorable meal.
Thank you once again for choosing Malpas Farm Shop. We really appreciate your support and look forward to serving you again soon.
Absolutely brilliant service.
Absolutely brilliant service.. Toma hawk looks gorgeous..will get another very soon
23 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your fantastic review.
We’re delighted to hear that you’re pleased with both the service and your Tomahawk steak. They really are one of our showstoppers, and we’re glad yours looked every bit as good as expected.
We hope it tasted just as impressive as it looked, and we look forward to serving you again very soon when you’re ready for the next one.
Thank you for choosing Malpas Farm Shop.
Fantastic service
Fantastic service, I called the store before ordering as it was a last min order for Father’s Day! They pulled out all the stops and I received everything very well packed, but most of all the steaks are Amazing!! So tasty will definitely be ordering again, thank you!
18 June 2026
Unprompted review
Reply from Malpasfarmshop
Fantastic service, I called the store before ordering as it was a last min order for Father’s Day! They pulled out all the stops and I received everything very well packed, but most of all the steaks are Amazing!! So tasty will definitely be ordering again, thank you!
Always great service and quality from…
Always great service and quality from these guys highly recommended
21 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your wonderful review.
We’re delighted to hear that you’ve consistently received great service and quality from us. Comments like yours mean a great deal to the whole team, who work hard to ensure every order meets the high standards our customers expect.
Thank you for your recommendation and for your continued support. We look forward to serving you again soon.
Foul smelling spoiled meat…
I purchased my first order a meat box and the first thing I noticed when I opened the steak was an odour that I couldn't put my finger on what it was, I thought maybe it was just the blood and being vacuum packed so we did eat it hesitantly thank god we were ok but it was tough. The same thing happened with the rest of the box thank god it was only a small box, we didn't eat the rump as this was even worse smelling of the same foul smell. A month later three of us decided to give it another go so we visited the shop and had a brevett each plus some other bits sausage and burgers,
The burgers and sausages were ok but the brevett was absolutely vile smelling, it stunk the house out and was like nothing IV ever smelled before, clearly this meat was off, it was stored in the vacuum packaging that it came in and frozen immediately on recieving so stored correctly, besides that how can 3 bramevett steaks for 3 different people stored in 3 different homes all smell the same it is obviously something being sold by malpas. Very disappointed and thank god we didn't risk eating it. Clearly spoiled meat, which can cause salmonella. As a test I put a small piece out for wild animals to eat and guess what it wasn't touched by them either, says it all. That's 3 customers who won't be returning
In response to your reply, yes my order was purchased in store and I didn't contact you as iv seen little evidence on other reviews where anything has been resolved so what was the point you're welcome to have a chat with me no problem with that at all but is there any point as iv a feeling it will be turned back on to me with no resolution hence why I never contacted you. As a regularly user of farm shops and a meat eater of good quality meat since a child I'm aware of good quality or when something isn't up to standard. I'm more disappointed than anything as I thought you were going to be one of my regular go to butchers for quality. Lesson learned if it doesn't smell right play safe and don't eat it.
First of all I'm not going to drive the fairly long distance I live from your shop and back again when there's a high chance nothing will be done like in other cases stated on your reviews.
Secondly you compare yourself to being superior to various supermarkets which is not a like for like comparison.
I don't support supermarkets I support farmers and farm shop produce for all my meat so a like for like comparison to other farms would be a fairer comparison.
As I said before I use various farms f for all my meat but if I come across a new one( to me) i.like to try different places which is how I came to try malpas.
I appreciate you offer of speaking to you which I'm happy to do but I find it pointless because I took the rest of the foul smelling meat from freezer and cooked it for the wild animals I did say this iny first comment even they didn't eat it so it was binned.
Im aware of what vacuum packed meat smells like which does not represent spoilage smell like the meat I had from malpas did.
I appreciate your response to my comments but as a genuine person I have to stand by my findings and won't be returning neither will my 2 friends who also had the same issue.
Im sure you won't miss 3 customers if you are so well used with an outstanding reputation.
Reply. You cannot investigate the matter if it is in the bin due to animals not eating it so how can you resolve it.
I will call you right now but IV nothing different to say
After speaking to the owner today who was very pleasant and obliging and and allowed me to explain what had happened with my order, he put his view forward and very kindly resolved the situation to my full satisfaction. Thank you
10 March 2026
Unprompted review
Reply from Malpasfarmshop
Thank you very much for taking the time to update your review following our telephone conversation.
It was genuinely a pleasure to have the opportunity to speak with you personally and, more importantly, to resolve the matter to your satisfaction. We really appreciated the time you gave us to explain your experience in full, and I’m grateful that you were willing to listen to our perspective as well.
Whilst we’re naturally disappointed that your initial experiences didn’t meet the standards we strive for, we’re very pleased we were able to reach a satisfactory outcome together. Customer feedback, whether positive or negative, is invaluable to us, as it gives us the opportunity to investigate concerns and continually improve.
Thank you once again for your time, your honesty, and for giving us the opportunity to put things right.
Off meat
We Purchased bavette steak , when we opened the packaging the meat had a strange odour, we thought it must be the cut of meat and just froze the meat , we defrosted some tonight for our evening meal , smelt awful , obviously this meat was spoiled meat , when packaged i do not know ? but it was pungent sour and off blood !!! A fowl lingering smell that does not dissapate , took ages to get rid of the smell from our kitchen !!Also we purchased on our visit the free sirloin for £1 offer .. that meat would be great for re-soleing your shoes , it was that tough !! We will definitely NOT be purchasing from this business ever again ...
23 April 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for taking the time to leave a review.
We are very sorry to read of your experience and are disappointed to hear that you were unhappy with both the bavette steak and the sirloin steak purchased during your visit.
Having reviewed our records, we believe these products were purchased in store rather than through our online shop. However, we have been unable to find any previous contact from you regarding these concerns, nor were the products returned to the store for inspection.
In the case of the bavette steak, it is particularly disappointing to read your comments, as concerns relating to product quality and freshness are something we take extremely seriously. Had we been made aware of the issue at the time, we would have welcomed the opportunity to inspect the product and investigate further. Without being able to examine the meat, its packaging, or any photographs of the product, it is unfortunately impossible for us to determine what may have caused the issue you experienced.
Likewise, whilst bavette and sirloin are both cuts that can vary depending on preparation and cooking method, we would certainly have appreciated the opportunity to discuss your concerns regarding the sirloin steak. Our team is always happy to inspect products that customers are unhappy with and, where appropriate, offer a replacement or exchange.
We always encourage customers to contact us directly or return to the store if they are dissatisfied with any aspect of their purchase. This allows us to investigate concerns properly and, most importantly, gives us the opportunity to put things right.
We would still welcome the opportunity to discuss your experience further and better understand the issues you encountered.
The Malpas Farm Shop Team
Excellent service
Excellent service, ribeye steaks were great, will definitely order again
19 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your fantastic review.
We’re delighted to hear that you were pleased with both the service and the quality of the ribeye steaks. Our team works hard to ensure every order arrives in perfect condition, so it’s always wonderful to receive such positive feedback.
We’re especially pleased that you enjoyed the ribeyes, which remain one of our most popular cuts thanks to their fantastic flavour and marbling.
Thank you once again for taking the time to share your experience. We look forward to serving you again soon.
The Malpas Farm Shop Team
Excellent
Very well packaged with freezer packs,kept both parcels Very cold, fathers day bbq,we cooked both the bavette stake and the bbq brisket joint, absolutely fantastic , had a large order so a long way to go ,thank you will order again
21 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for your wonderful review.
We’re delighted to hear that your order arrived well chilled and that the insulated packaging and ice packs did exactly what they were intended to do.
It’s especially pleasing to hear that the Bavette Steak and BBQ Brisket Joint were a hit at your Father’s Day barbecue. Those are both fantastic cuts when cooked well, and we’re thrilled that they helped make the occasion a success.
Thank you also for placing such a substantial order and for putting your trust in us. Knowing that everything arrived in excellent condition and lived up to expectations means a great deal to our team.
We really appreciate your kind words and look forward to serving you again soon.
The Malpas Farm Shop Team
Very tasty meat
Malpas kept me up to date with my order,the pack arrived on the day I ordered it for and in the 1 hour timeslot given. The ribeye, fillet and sirloin were all very tasty, this was my first order with Malpas but it won't be my last
20 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that your first experience with Malpas Farm Shop was such a positive one. It’s fantastic to know that we kept you informed throughout the process, that your delivery arrived exactly when expected, and that you enjoyed the ribeye, fillet and sirloin steaks.
We firmly believe that great quality meat deserves great service to match, so it’s particularly pleasing to hear that both aspects met your expectations.
Thank you for choosing us for your first order. We’re thrilled to hear it won’t be your last, and we look forward to serving you again very soon.
Overall experience review
Order arrived on time and is packaged very well. Tomahawk steaks were nice. Brisket was a bit tuff and I cooked it slow on low heat. Also ordered the African Sausage wheel, which we didn’t like but this could be down to being an acquired taste.
18 June 2026
Unprompted review
Reply from Malpasfarmshop
Thank you for taking the time to leave us a review.
We’re pleased to hear that your order arrived on time, was well packaged, and that you enjoyed the tomahawk steaks. We take great pride in ensuring our products arrive in excellent condition and are ready to be enjoyed.
We’re sorry to hear that the brisket wasn’t quite as tender as you had hoped. Brisket can vary naturally from animal to animal and, whilst it is a cut that rewards low and slow cooking, there can occasionally be some variation in texture.
Thank you also for your honest feedback regarding the African Sausage Wheel. It is certainly one of our more distinctive products and, as you rightly point out, the unique blend of spices and flavours can be something of an acquired taste. Whilst it may not have been to your personal preference, we appreciate you giving it a try.
Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to serve you again soon and introduce you to more of the products that have made us a favourite with so many of our customers.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.