Majestic Wine Reviews 

8,884
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the local store staff are exceptionally helpful, friendly, and deeply knowledgeable about the extensive wine selection. Many people also warmly appreciate the competitive pricing, free tastings, and the fantastic variety of bottles available for everyday enjoyment. Buyers frequently emphasize how easy it is to collect orders locally or arrange quick delivery services for special events. Some reviewers were not happy with delivery issues, noting that order fulfillment can occasionally cause frustration. Consumers mentioned that certain parcels arrived incomplete or faced mishandling problems with external delivery services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendly, helpful, and knowledgeable... See more

Product

Users describe positive interactions with product, consistently praising the excellent selection and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, knowledgeable, and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and reasonable rates for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient processes and prompt arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more

Company replied

Rated 5 out of 5 stars

Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more

Company replied

Rated 5 out of 5 stars

I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more

Company replied

Rated 5 out of 5 stars

We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more

Company replied


Company details

  1. Wine Store

Written by the company

The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,884)

1,110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High end wine store experience

I went to the Majestic Store in Plymouth recently. The selection of wines was very well presented, easy to navigate and the store was spotless. The tasting table stocked some quite expensive examples which spoke to the quality of the offering in general. The gentleman on hand was very attentive, informative and after a short introduction left us to explore the wines. Very good experience.

26 July 2026
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Reply from Majestic Wine

Hello Andrew,

Thank you for your Lovely feedback and your kind words about the team at Majestic Plymouth. I am glad you had a positive experience when visiting the store. I will make sure this feedback is passed on.

Best wishes, James.

Rated 3 out of 5 stars

Room for improvement

Entering the premises staff should ascertain if a customer needs assistance & at least help with packing the boxes into my vehicle

27 July 2026
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Reply from Majestic Wine

Hello Mr Sharron,

Thank you for your review and for taking the time to share your feedback. We appreciate the opportunity to address your concerns in regards to your experience. I have now sent you an email to discuss this further with you.

Best Wishes, James

Rated 5 out of 5 stars

Good service

Good service. Knowledgeable staff. Very helpful and good with their recommendations

26 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us and I am glad we are able to recommend some new enjoyable wines. I will make sure the feedback is passed on. Best Wishes, James

Rated 5 out of 5 stars

Always a pleasant experience

As a family we are hiring a farmhouse for a birthday and as I always have brilliant service from my local in Weybridge, decided to use a store local to I shops Nympton. That is Barnstable and an order has been placed with delivery to the site on Thursday. We arrive on Friday and am sure all will be well

27 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your feedback in regards to the team at Majestic Weybridge. I will make sure the feedback is passed on.

Best Wishes,

Rated 5 out of 5 stars

Love shopping at Majestic!

The staff are super friendly, knowledgeable and love the product - it’s a powerful combination!

26 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 4 out of 5 stars

Great range of wines

Great range of wines, Staff very helpful

27 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Staff in Wrexham store always very…

Staff in Wrexham store always very helpful.

26 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

consistent excellent service

it's always a pleasure to collect my order from the Cirencester outlet, all the staff are so friendly and welcoming and nothing is too much trouble for them.
I have developed a mobility problem of late so tend to pre order my requirements instead of selecting from the store and am always impressed with the quick response to my order and notification that it is ready for collection

16 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback and Kind words about the team at Majestic Cirencester. I'm glad to hear that you have had a great experience when visiting Majestic Cirencester. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Knowledgeable and friendly staff

Always find the staff friendly and knowledgeable. They always offer to help us out to the car.
Pricing is good.

25 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

The team at Ludlow are so friendly

The team at Ludlow are so friendly, helpful and knowledgeable. I often struggle to open a bottle of champagne - my favourite- and they always oblige. It’s lucky shop is just across the road

26 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Expert and Friendly Service from Majestic Clitheroe

I've had superb service from Majestic in Clitheroe for half a dozen years now and have been delighted at the range of wines they stock. I'm especially fond of Bordeaux wines, and I appreciate the efforts Majestic has made to venture beyond the familiar, while keeping prices competitive. The staff at Clitheroe know exactly what bottle to substitute for me if a wine I order is suddenly out of stock. On top of all this, the friendliness they show is unbeatable.

21 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback and kind words in regards to the team at Majestic Clitheroe.

I'm glad to hear that you have had a great experience when visiting our Majestic Clitheroe store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Majestic's Wine at Grantham is well…

Majestic's Wine at Grantham is well stocked and has almost everything for everyone and a wide price range. Key for me as someone who likes to try different wines is the superb knowledge of their products. A special mention has to go to Steve who has always had time to discuss and listen to my multiple question. I do think Majestic's provide a brilliant service and product range. My go-to bottle right now is Duckhorn Chardonnay from the Napa Valley, when it is in offer that is. Tatty Bogler is also a fantastic wine at the price

26 July 2026
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Reply from Majestic Wine

Hi Shaun,

Thanks a lot for the wonderful feedback!

We’re delighted that the team at Grantham—and Steve in particular—have taken such good care of you. Helping customers explore new bottles is what we love to do!

You've got fantastic taste, both of those wines are great! We’ll be sure to pass your kind words on to Steve and the Grantham team.

We look forward to seeing you in-store again soon.

Best wishes,

Tianna

Rated 4 out of 5 stars

All the staff in Cambridge are…’the best’

All the staff in Cambridge are unfailingly kind,considerate and helpful

26 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Welcoming and knowledgable

Nicolas and team are always very welcoming and are always helpful. Always available to share their knowledge on wines.
We recently went to a wine tasting night and had a great time.

25 July 2026
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Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Friendly & efficient

Friendly & efficient

25 July 2026
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Great Service When Things Went Wrong

I ordered a case as a gift for a friend. The courier advised that the consignment was damaged & returned to Majestic. I immediately emailed Majestic (Saturday) & asked how they would rectify. Within 2 hours, I had a phone call from Majestic. The lady said she had already tried to arrange a replacement from the nearest store, but had missed the van. Instead, she promised the wine would be there on Monday, with an extra bottle as compensation, plus my carriage charge would be refunded. All happened, as promised. Thank you Majestic - great service.

16 July 2026
Unprompted review
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Reply from Majestic Wine

Hi,

Thank you so much for taking the time to share this! While we’re always sorry when a courier mishap happens, we’re thrilled our team was able to step up, turn things around quickly, and make sure your gift arrived safely.

Delivering great customer service is so important to us, and I’ll be sure to pass your kind words along to the team member who helped you—she’ll be delighted to hear this.

Thank you for choosing us for your gift, and we hope your friend thoroughly enjoys the wine!

Best wishes,

Tianna

Rated 4 out of 5 stars

Website is easy to use and staff…

Website is easy to use and staff extremely helpful when I collect

22 July 2026
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Reply from Majestic Wine

Hi Linda,

Thanks for the feedback!

We're glad ordering online was a breeze and that the team took great care of you during pickup.

We look forward to seeing you in-store again soon!

Best wishes,

Tianna

Rated 5 out of 5 stars

its a relaxing shopping experience

its a relaxing shopping experience

James is always on top form

23 July 2026
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Reply from Majestic Wine

Hi Simon,

Thank you for taking the time to leave your feedback, we really appreciate it!

I am pleased that the shopping experience is always great and relaxing for you.

We look forward to seeing you in-store again soon.

Best wishes,

Tianna

Rated 4 out of 5 stars

Consistent quality of wine.

Consistent quality of wine.
Price of wine and Champagne crazy.
Delivery extremely good.
Thanks

23 July 2026
Majestic Wine logo

Reply from Majestic Wine

Hi Glen,

Thanks for the great review!

We're glad to hear you're enjoying the consistent quality of our wine selection and that delivery was spot on.

We also appreciate your feedback on pricing—we always strive to offer the best possible value for our products.

We look forward to seeing you in-store again soon!

Best wishes,

Tianna

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