I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
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Great clothes and at a good price
Great clothes and at a good price. Always delivers on time .
11 July 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your wonderful feedback! We're so glad you're pleased with our clothing and prices, and that your delivery was on time. Thank you for your review.
Kind regards,
Always a great discount angreat sale and service d quality of…
Always a great discount and quality of clothing and delivery at a reasonable price.
4 August 2026
Reply from Mainline Menswear
Hi Stephen,
We're so glad you consistently find great value and quality. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Hi Danny,
Thank you for taking the time to leave your review. We appreciate your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Shaun,
We appreciate your wonderful feedback! We're so glad you were happy with our products, prices, and speedy delivery. Thank you for your review.
Kind regards,
Always excellent quality always…
Always excellent quality always delivered on time. Excellent customer services wouldn’t buy from anyone else.
11 August 2026
Reply from Mainline Menswear
Hi Peter,
We are so pleased to hear you consistently receive great quality and on-time delivery. We truly appreciate your wonderful feedback and loyalty! Thank you.
Kind regards,
prompt,nice product
4 August 2026
Reply from Mainline Menswear
Good afternoon,
Thank you for your recent review. We're pleased to hear that you are happy with your product, and we appreciate your positive feedback. Thank you.
Kind regards,
Reply from Mainline Menswear
Hi Janice,
We're so pleased to hear that you were happy with our company, prices, and quick delivery! Thank you for your positive feedback.
Kind regards,
Great company and fantastic range of…
Great company and fantastic range of clothing however a little hard to send items back if they do not fit. Keep up the good work 👏
24 July 2026
Reply from Mainline Menswear
Hi Duncan,
We're so pleased you're happy with our company and the product choice. We appreciate your feedback regarding returns and will take it into consideration. Thank you for your support!
Kind regards,
Reply from Mainline Menswear
Hi Neil,
We're so happy to hear you had such a positive experience with our fast delivery! Thank you for your kind words.
Kind regards,
Reply from Mainline Menswear
Hi Donna,
We appreciate your positive feedback. We're so pleased to hear that you're happy with the quality of the product and that it arrived so quickly. Thank you for your review.
Kind regards,
£170+ order, a £14 faulty item and absolutely no common sense
£170+ order, a £14 faulty item and absolutely no common sense
I placed an order worth over £170 with Mainline Menswear. One of the items was a £14 pack of three T-shirts, and the metal badge started coming off one of them.
I sent a clear photograph of the fault, which Mainline acknowledged and apologised for.
Their solution? I need to package up and return all three T-shirts, they will assess them, contact me with the outcome and then arrange a refund or replacement.
I genuinely don't understand the logic.
I wasn't asking for a refund. I said I'd happily keep the entire pack, deal with the faulty T-shirt myself and suggested they simply provide a small goodwill voucher towards a future purchase. That would have saved them the cost of a tracked return, assessment and processing, and retained me as a customer.
They refused. Apparently, all three T-shirts still need to be sent back.
Of course businesses need returns procedures, but surely customer service also involves some common sense and discretion. Having spent over £170, I wasn't looking for something for nothing. I was actually proposing what seemed to be the easiest and cheapest solution for everyone.
Instead, a very minor issue that could have left me perfectly happy has turned into a frustrating customer experience.
Sometimes good customer service is simply about looking at the situation in front of you rather than rigidly following a process.
10 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you received a faulty item and we appreciate your frustration.
As the three pack of t shirts are sold as a set, they are classed as a single unit and so we would require all three returning. We understand that this may not seem the most practical resolution, however without all three returning we aren’t able to gain a credit from the brand for the fault. We are happy to replace all three t shirts or issue a full refund on the item.
We are sorry that you are unhappy with the service on this occasion.
Kind regards,
Bought a Fred Perry polo shirt
Bought a Fred Perry polo shirt. Quick delivery.
Shirt well folded (No creases) and packaged.
Very happy.
10 August 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you're happy with your recent purchase and our delivery service. We appreciate your kind words! Thank you.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so happy to hear you're pleased with the delivery, quality, and fit of your item! Thank you for your wonderful feedback.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you're happy with our website and that you experienced fast deliveries. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so pleased to hear you were happy with our service, prompt delivery, and regular updates. Thank you for your positive feedback!
Kind regards,
greatfit,had 501 jeans all my…
greatfit,had 501 jeans all my life,great choice,all good.
3 August 2026
Reply from Mainline Menswear
Hi David,
We're so glad to hear you're pleased with your recent purchase. Thank you for your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Wendi,
We appreciate your positive feedback. We're so pleased you found the transaction easy and experienced fast delivery. Thank you for your review.
Kind regards,
Shocked as I had a message to say that…
Shocked as I had a message to say that the order was cancelled but couple days later it’s arrived so pleased it arrived as it was towards a birthday gift the items looked good and hopefully just what my son wanted
10 August 2026
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave your review. We do apologise that you received a message advising the order was cancelled, and we are sorry for any misunderstanding. We appreciate your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Jason,
We appreciate your positive feedback. We're so pleased to hear that you're happy with your recent purchase and that it arrived quickly. Thank you for your review.
Kind regards,
Reply from Mainline Menswear
Hi Hugh,
We appreciate your positive feedback. We're so glad you were happy with our service. Thank you for your review.
Kind regards,
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