I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
Asks customers to review
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Avoid these absolute robbing…
Do not buy from these absolute robbing scumbags. If you return an item they charge you for it. They charge the shipping obviously and another made up return fee to rob money from the customer. I was going to order the correct size once returned but obviously won’t be doing that now
8 August 2026
Unprompted review
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave a review.
I am sorry that you are unhappy with our returns fee. I can see you did contact our customer service team regarding this, and this was explained to you, however, you were extremely rude to the member of staff you spoke to.
Our return information is available to view online, and we would always advise customers to familiarise themselves with the policy prior to placing an order.
We do advise there is a charge for using our label, and this is stated on our website, and when you generate the label. The returns fee applies to all customers and is charged at a competitive rate which allows us to provide a fully tracked and insured service.
We are sorry you are unhappy on this occasion.
Kind regards,
Easy to order and prompt delivery
Easy to order and prompt delivery . Exchanging items is an easy process .
18 August 2026
Reply from Mainline Menswear
Good morning,
We're so happy to hear that our ordering, delivery, and exchange processes were easy for you. We appreciate your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so happy to hear you love it! Your positive feedback truly makes our day. Thank you for sharing your experience with us.
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. We are so glad you were happy with the service and customer service you received. Thank you for your feedback.
Kind regards,
Poor Quality
Most items i have purchased from Mainline have been very poor quality. Cheap materials, poor fit and look like outlet clothing. I would recommend buying from elsewhere.
17 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave your review.
We have requested further information via Trust Pilot; however, you have refused to provide this. Sadly, we are unable to look into your query without the order details.
We are sorry that you are dissatisfied on this occasion.
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so glad you found our app easy to use and appreciate the wide selection available. Thank you for your positive feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate your positive feedback. We're so pleased you were happy with the quality of the goods and the delivery service. Thank you for your review.
Kind regards,
Great website with a very large…
Great website with a very large selection of clothes and accessories highly recommended
9 August 2026
Reply from Mainline Menswear
Good morning,
We're so happy to hear that you enjoyed our website and found our selection of clothes and accessories to your liking. Thank you for your kind words!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate you sharing your experience. Thank you for your feedback!
Kind regards,
Reply from Mainline Menswear
Good morning,
We appreciate your feedback. We're so glad you were happy with your purchase and the timely delivery. Thank you for your review.
Kind regards,
I’m a regular purchaser from Sydney…
I’m a regular purchaser from Sydney Australia and find the quality and service to be excellent.
It’s a bonus that a great selection of my favourites are priced well and are available from time to time on sale at great prices.
9 August 2026
Reply from Mainline Menswear
Good morning,
We're thrilled to hear you consistently find our quality and service to be excellent! It's wonderful that you appreciate our selection and the great sale prices. Thank you for your continued support from Australia.
Kind regards,
Reply from Mainline Menswear
Good morning,
We're so glad to hear you enjoyed our products and appreciated the quick delivery! Your positive feedback truly makes our day.
Kind regards,
Good service
Good service. Happy with the previous product. But delivery charges not clear. Not paying nearly a fiver to have an item advertised at £20 delivered.
9 August 2026
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave a review.
I am sorry you’re not happy with our delivery charges. We do try and make this information clear on the website, and this can be viewed prior to making a purchase.
Our delivery charges can be viewed in full on the following link: https://www.mainlinemenswear.co.uk/delivery/.
We are happy to hear you are happy with the product and service you received. We really appreciate your feedback!
Kind regards,
Loved this product very much…
Loved this product very much comfortable and quick delivery
16 August 2026
Reply from Mainline Menswear
Good morning,
We're so glad to hear you found the product comfortable and that you were happy with the quick delivery. Thank you for your positive feedback!
Kind regards,
Pay for Return
Pay for delivery, than had to pay return. So now £8 down and no item.
Doesn't give me confidence to order again if it needs returning.
9 August 2026
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave a review.
I am sorry you are unhappy with our returns process, and the returns fee. I can see you have been in contact with our customer service team, who have explained your refund.
We would always advise customers to familiarise themselves with our return policy, prior to purchase to help avoid any disappointment.
Kind regards,
Reply from Mainline Menswear
Good morning,
We are glad to hear you are happy with our delivery service. Thank you for your positive review!
Kind regards,
Very efficient service
Very efficient service, excellent after care, quick response, easy to use.
16 August 2026
Reply from Mainline Menswear
Good morning,
We are so glad to hear you found our service efficient and easy to use, and appreciate your kind words about our aftercare.
Kind regards,
Reply from Mainline Menswear
Good morning,
We are so pleased to hear that you found our prices good and the ordering process easy! We also appreciate your kind words about our product images.
Kind regards,
Very easy to order and always good…
Very easy to order and always good quality clothes
15 August 2026
Reply from Mainline Menswear
Good morning,
We appreciate your wonderful feedback! We're so glad to hear you're pleased with the ease of ordering and the consistent quality of our clothes. Thank you for your review.
Kind regards,
Amazing service and loved the…
Amazing service and loved the tracksuit. Would definitely buy again. Very good quality
8 August 2026
Reply from Mainline Menswear
Good morning,
We're absolutely thrilled to hear you loved the tracksuit and found the quality to be very good! We appreciate your kind words and look forward to your next purchase.
Kind regards,
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