I made a mistake with the delivery address, and could not contact customer services until the monday morning. I was very worried I was going to lose my order. Lewis, via the online chat, was able to l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
paid for next day delivery never turned up lost by royal mail, mainline sorted it and sent items again through DPD, scrap the royal mail few times they messed up my deliveries with you
Company replied
Iv been using mainline for 2 years and I can not fault the company from start to finish the ordering is so easy and they deliver when they say iv had no problems ever and iv prob spent over £5k. Iv on... See more
Company replied
Great customer service and prices. Hollie helped me when I sent off for a return as I ordered the wrong size and I was unsure about which size I should get. She helped measure and advised me which wo... See more
Company replied
Company details
Written by the company
With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
Contact info
Unit 1, Orchard Court, Dunslow Road, YO11 3UT, Scarborough, United Kingdom
- 01723 624264
- sales@mainlinemenswear.co.uk
- www.mainlinemenswear.co.uk
4.5
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to return goods
I had to return goods, the zip wasn't working properly, they charged postage, but I was refunded within 4 days. Very smooth.
7 August 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your feedback and are glad to hear the refund process was smooth. Thank you for taking the time to leave your review.
Kind regards,
This is the second coat I’ve bought…
This is the second coat I’ve bought from Mainline for my 15 year old son. He won’t wear anything that isn’t designer, so I’m always on the look out for bargains, and this is becoming my go to.
7 August 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate you taking the time to leave your review. It's wonderful to know that our selection is meeting your expectations. Thank you for your continued support.
Kind regards,
Reply from Mainline Menswear
Good afternoon,
We're so glad to hear that you were happy with the service and that you experienced great delivery. Thank you for your positive feedback!
Kind regards,
All good
Everything was easy and got what I wanted when I wanted for price I was happy with.
6 August 2026
Reply from Mainline Menswear
Hi Brian,
We appreciate you sharing your experience! We're so glad to hear that everything was easy and you were happy with the product and price. Thank you for your feedback!
Kind regards,
Reply from Mainline Menswear
Hi Christopher,
Thank you for taking the time to leave your review. We appreciate your positive feedback.
Kind regards,
Fast shipping
Easy to order online, fast shipping & delivery.. would definitely order again.
5 August 2026
Reply from Mainline Menswear
Good afternoon,
We're so pleased you found our online ordering process easy and that you experienced fast shipping and delivery. We appreciate your positive feedback!
Kind regards,
Reply from Mainline Menswear
Hi Alex,
We appreciate your positive feedback. We're so pleased you were happy with the quick delivery and product quality. Thank you for your review.
Kind regards,
Great choice of products & value
6 August 2026
Reply from Mainline Menswear
Hi Neil,
We appreciate you sharing your experience. We are so glad you were happy with the choice of products and the value. Thank you for your feedback.
Kind regards,
Excellent company top quality service…
Excellent company top quality service fast delivery. I was very impressed
Thanks
6 August 2026
Reply from Mainline Menswear
Good afternoon,
We're absolutely delighted to hear that you were happy with the service and fast delivery. Thank you for your wonderful feedback!
Kind regards,
Reply from Mainline Menswear
Hi David,
We're so glad to hear you were happy with the service. Thank you very much for your positive feedback!
Kind regards,
Quality Service very good
Quality Service , Delivery service very good brand I’m always happy with quality off Boss
29 July 2026
Reply from Mainline Menswear
Good afternoon,
We appreciate your feedback! We're so glad you're happy with the product quality and our delivery service. Thank you for your positive review!
Kind regards,
Reply from Mainline Menswear
Hi Ricky,
Thank you for taking the time to leave your review. We appreciate your positive feedback.
Kind regards,
Reply from Mainline Menswear
Hi Simon,
We appreciate your positive feedback. We are so pleased you are happy with the fast delivery. Thank you for your review.
Kind regards,
Spend £21.50 in total on an order which…
Spend £21.50 in total on an order which was too big so had to be returned £13 back after refunded absolute joke avoid these robbers and shop elsewhere.
5 August 2026
Unprompted review
Reply from Mainline Menswear
Good morning,
Thank you for taking the time to leave your review.
We have requested further information via Trust Pilot; however, you have refused to provide this. Sadly, we are unable to look into your query without the order details.
We try to encourage open communication to fairly resolve any issues, rather than resorting to leaving negative feedback. We would advise reaching out to our customer service team directly and they will be able to assist further.
We are sorry that you are dissatisfied on this occasion.
Kind regards,
Excellent customer service with great…
Excellent customer service with great prices
5 August 2026
Unprompted review
Reply from Mainline Menswear
Hi Riley,
We're so pleased to hear that you were happy with our customer service and product prices! Thank you for your positive feedback.
Kind regards,
Nice T Shirt.
15 July 2026
Reply from Mainline Menswear
Good afternoon,
Thank you for taking the time to leave your recent review. We appreciate your positive feedback.
Kind regards,
Very happy with my purchase
Very happy with my purchase.
i have been using this website for many years and they have never disappointed.
Very big stock, very reasonable pricing. good offers
22 July 2026
Reply from Mainline Menswear
Good afternoon,
We are so pleased to hear that you're happy with your purchase and have had consistently positive experiences with us. Thank you for your feedback!
Kind regards,
TOP PRODUCT
I bought a great quality product at a very good price and as always delivered safely and very promptly.
Simply a very good and reliable company.
3 August 2026
Reply from Mainline Menswear
Hi Sean,
We're so pleased to hear that you're happy with the quality and price of your product, and that it was delivered safely and promptly. Thank you for your kind words.
Kind regards,
Exactly what you'd expect 😃.
Better price then elsewhere. Fast dispatch. I'm giving 5 stars. Is that the norm now for just what is expected lol. I'm happy and will definitely be shopping here again.
5 July 2026
Reply from Mainline Menswear
Hi Jason,
We are so happy to hear about your positive experience with us and truly appreciate you taking the time to share your feedback. We are delighted that our pricing and quick dispatch met your expectations. Thank you.
Kind regards,
Reply from Mainline Menswear
Hi Randell,
We appreciate your feedback. We're so glad you were happy with our service. Thank you for your review.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.