Mailinnovations Reviews 

Do not use this service, UPS should be ashamed to have this service! Christmas gift still not delivered 10/28/2021. UPS your service sucks!
12/20/2021
3:36 P.M. Shipment Delivered to USPS, Package Acceptance Pending
Gulfport, MS, United States
12/20/2021
10:55 A.M. Depature Scan: Enroute to USPS
Smyrna, TN, United States
12/20/2021
2:53 A.M. Arrived at UPS Facility
Smyrna, TN, United States
12/15/2021
10:43 P.M. Departed UPS Facility
Salt Lake City, UT, United States
12/15/2021
6:47 P.M. Package processed
Salt Lake City, UT, United States
12/15/2021
3:14 P.M. Package received for processing
Salt Lake City, UT, United States
12/15/2021
10:30 A.M. Shipment tendered to UPS Mail Innovations
American Fork, UT, United States

Every delivery arrives late. Worst package routing ever. Makes snail-mail look like a champion. I strongly recommend avoiding this service at all costs.

I would not even give this system of delivery a one star. As my package is over 11 days late in arrival and the post office says it doesn't have it, it never had it and ups says it is awaiting acceptance. This is a wonderful way to lose Christmas Packages. I wish someone would contact me from Mail innovations but all I get is a Machine that hangs up on you and full answering machines. There is NO CUSTOMER SERVICE!

Just got my package today, one day after local USPS received it. Five weeks to get from St. Cloud MN to Louisiana. Here's the tracking stream. Note the dates and locations. I will never do business with any on line merchant who uses UPSMI. I would rate them zero or negative if I could. By the way the Nov 30 posting below that my local P.O. received it - all lies

Dec 28
6:10 AM
Out for Delivery Mandeville, LA
Dec 28
3:14 AM
Arrived at Post Office Mandeville, LA
Dec 28
1:57 AM
Arrived at USPS Facility Mandeville, LA
Dec 27
12:59 PM
Arrived at USPS Facility
Dec 23
8:15 AM
Shipment Received, Package Acceptance Pending Mandeville, LA
Nov 30
8:48 AM
Shipment Acceptance at Post Office Mandeville, LA
Nov 30
8:48 AM
Shipment Received, Package Acceptance Pending Mandeville, LA
Nov 26
11:08 AM
Depature Scan: Enroute to USPS Smyrna, TN
Nov 25
6:05 AM
Arrived at UPS Facility Smyrna, TN
Nov 23
11:36 PM
Departed UPS Facility Brooklyn Park, MN
Nov 23
10:42 PM
Package processed Brooklyn Park, MN
Nov 23
7:38 PM
Package received for processing Brooklyn Park, MN
Nov 23
7:37 PM
Shipment tendered to UPS Mail Innovations St Cloud, MN
Nov 23
5:35 PM
Order information received

I gave it a one star and that's pushing it. I've had 6 days of Estimated delivery dates and still no package. Ship date was 12/3/2021 and here it is the 15th.

Would give ZERO stars if i could. Read other reviews - This has been my experience also. MAIL INNOVATIONS is INCOMPETENT.

My package is being held hostage in my city for the past four days. Cannot get an update from UPS or MAIL INNOVATIONS.

This happens EVERY TIME!

Shame on you, UPS, for using such an incompetent company.

Horrendous. Deceptive responses. In my opinion junk mail and bulk mail come faster.

I could walk a package faster from Massachusetts to New Jersey. Back in Saddle Catalog states in their insert and online that delivery for east coast customers the standard delivery is 3-5 days. When I phoned they say 7-10 days. UPS provides an expected delivery date once they receive the package. For four days I received message package will be received by end of day 9:00 p.m. Of course, when your delivery date comes and goes with zero update on tracking, the natural inclination is to call UPS. When you do this, they’ll tell you that the package has been handed off to USPS and that they have no additional information. So you call USPS and they tell you that they haven’t actually received the package from UPS at all…100% my experience exhausting.

You call UPS back with this updated information and they’ll tell you that because you don’t have a 1Z tracking number, there’s nothing they can do, they can’t look up anything, and they don’t have any additional information. So now how could the UPS agent have seen that it was handed off to USPS in the first place if UPS agents can’t actually see info for the package without a 1Z number? In each of my many interactions with this service, UPS tells me to contact the seller for the original 1Z tracking number so that they can actually locate the package. The problem here is that the seller never has a 1Z number to share. Utterly nonsensical. Ups and USPS are totally out of sync with information.

Tracking flatlines for days, and both USPS and UPS are pointing the fingers at each other.

So you just have to wait, with no idea if/when your package will arrive. In my opinion deceitful, and take no responsibility. Exasperating customer service.

Nothing innovative about this incompetence. In my opinion bringing back the pony express would be an upgrade.

It's been since November, 2021 and no package. I can't reach anyone been stuck in Smyrna Tn

What an awful awful service. I understand that we’re in a pandemic and that delivery times are longer for a lot of retailers. That said, I want to make clear that the problem here is absolutely not the wait, it is the sheer lack of expectation setting. UPS assigns an expected delivery date once they receive the package. This date is often weeks away from when you actually end up receiving the package, so why give a date at all? Of course, when your delivery date comes and goes with zero update on tracking, the natural inclination is to call UPS. When you do this, they’ll tell you that the package has been handed off to USPS and that they have no additional information. So you call USPS and they tell you that they haven’t actually received the package from UPS at all…

You call UPS back with this updated information and they’ll tell you that because you don’t have a 1Z tracking number, there’s nothing they can do, they can’t look up anything, and they don’t have any additional information. So now how could the UPS agent have seen that it was handed off to USPS in the first place if UPS agents can’t actually see info for the package without a 1Z number? In each of my many interactions with this service, UPS tells me to contact the seller for the original 1Z tracking number so that they can actually locate the package by this stage. The problem here is that the seller never has a 1Z number to share. Utterly nonsensical.

Now at this point, you’re likely several days past your original delivery date, your package has had zero movement for well over a week, and both USPS and UPS are pointing the fingers at each other. It’s very easy to be frustrated under these conditions.

So you just have to wait, with no idea if/when your package will arrive. Anyone can see how this creates a terrible experience for the end user, who often has ZERO say in the use of this service. I’m incredibly disappointed with UPS and while I was once a loyal customer, I now go out of my way to avoid them.

Do better UPS.

I ordered some health supplements through Supreme Organics labs.. not only did this carrier take forever but my package arrived as an open, empty envelope. Zero product. Zero contents. No one should use mail innovations!

Never received my package. Tracking information has not changed for 3 weeks.

I ordered some photos printed of a friend who just passed from Shutterfly.com to be sent to my PO Box in CA. Shutterfly processed the order with my correct shipping info and turned it over to Mail Innovations who scanned it in their OR warehouse and sent it to UTAH to some complete random stranger. They are blaming the company and USPS but the mistake was theirs. Email and phone customer service reps both say they “don’t have any information” even though I sent them screenshot of all the tracking info.

My package was sent to Mississippi . I live in New Jersey. Last year my package was sent to Texas ,California and finally back to the shipper. These people are so incompetent and lazy.

Two packages this week disappeared with USPS sent with UPS Mail Innovations. I can see on shop com that they were delivered to the USPS facility at 33126 and they marked them "delivered" but I never received the packages. This service is the worst.

I just tracked one of them again and it was returned to the shipper for "wrong address" even though the address from the shipper was correct!

I purchased glasses which the web site stated fast shipping and offered June 29th as delivery date through UPS. I received the tracking and ran it which now states it’s been handed over to USPS with no delivery date. The Universe screwed me on this one and I wish I went to a reputable eyeglass company. Oakley Srandard Issue screwed me with UPS innovations now turned into USPS with no delivery date.

My package has been sitting at my local post office, 3 miles from my house, for a week. USPS has not yet removed it from the bulk shipment & logged it in. I called UPS & they said it can take 14 days for USPS to do this, so give it another week.

Mail Innovations doesn't even deserve a one star. This company needs to be shutdown. I have been having multiple issues for weeks. Spend hours on the phone being transferred back and forth between various departments who simply just refuse to address any concerns. Completely unprofessional and everyone who has ever used their service should be refunded and compensated for everything they have had to deal with. If I ran MY business this way I never would have made it longer than a year.

A terrible company that should be sued into oblivion for all the lost and delayed packages their customers have had to deal with. Their Butner, NC location is particularly horrible.

I ordered something that was shipped UPS with an arrival date, that date came and went. When I checked the tracking, I saw it had changed to mail innovations, it's now 6 days past the arrival date and I have no idea where my package is.

This service is a nightmare. You order something and the supplier gives a delivery date (such as Amazon for Prime) it ships UPS, you get a tracking number then it goes into Mail Innovations and then there is no tracking and I have never received something when it was supposed to be delivered when it goes through this system. I understand kinks with something knew, but the logistic person responsible needs to lose their job over this.