While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot get over how amazing the tech service is. I called and Ron immediately answered the phone and walked us through the installation of our remote door lock. His instructions and explanation was... See more

Rated 5 out of 5 stars

Bought the Laundromat Maglock setup. Had some issues (which is rare) and they sent replacement parts out right away. Ended up speaking with the owner Todd. Super friendly and all-around great guy. He... See more

Rated 5 out of 5 stars

Working with sales / operations team @ Maglocks.com is flawless...! Emails are responded to in timely manner. Technical questions are answered with needed intel and then some.... Staff is frien... See more

Rated 3 out of 5 stars

I got reliably good advice from Ron and Chris about a remote doorlock I installed in my home. Unfortunately one of the key pieces of the installation, the 923 Keypad failed after one year. The replac... See more

Company replied

Company details

  1. Business to Business Service
  2. Do-it-Yourself Shop
  3. Door Supplier
  4. Security Equipment Store
  5. Security System Supplier
  6. Store Equipment Supplier

Written by the company

we are maglocks.com . we design access and egress systems to keep your business safe and secure. maglocks sells and supports low voltage security products and door access control systems. our component and project design specialists leverage product knowledge of locking hardware to design door access control solutions to keep your business safe. we offer quality products, in-stock and ready to ship.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It’s only been a couple weeks

It’s only been a couple weeks, but so far very happy with the lock. It was installed on large swing gates that my large dogs would force open. I have tried to pry open myself forcefully and have been unable to. Again works very well

28 April 2021
Rated 5 out of 5 stars

I required some technical help…

I required some technical help regarding my order.
The person took his time, answered all my questions and helped me with my order.
This is my second similar experience with Maglock and will definitely purchase from them again.
Thank you!

16 February 2021
Rated 1 out of 5 stars

Lock was shipped and did not work…

Lock was shipped and did not work properly. Technical services stated that they did not know anything about the lock and connected me with tech services for the manufacture who was unable to get the lock to work consistently. I sent the lock back to maglock in accordance with their instructions and they confirmed receiving it. It has been several weeks and I have still not received a credit to my account and they have not returned my calls.

31 December 2020
maglocks.com logo

Reply from maglocks.com

Carl,

I reviewed the case and looks like we could have better communicated the process. Our mistake.
On November 24, 2020 you ordered a special build cabinet lock with a three week lead-time from the manufacturer RCI.
The lock was completed at the RCI factory and shipped on December 3, 2020. Your Paypal account was charged on December 3, 2020.
You received the lock via UPS on December 7, 2020. Unfortunately, the lock did not operate correctly for you and the lock was returned to us for testing and evaluation.
On December 14, 2020 we received the lock and our technical staff tested the functionality and it appeared to operate as manufactured. Our technical staff Chris reviewed the evaluation results with you on December 15, 2020. During the call, we agreed to return the lock to the manufacturer for their additional testing and evaluation.
RCI received the lock on December 19, 2020. They completed their initial review on December 23, 2020 and indicated the lock was functioning as intended.
Currently, we are awaiting the lock to be returned from the manufacturer. However, we understand the process has been long. As such, your PayPal account was credited for the entire purchase on December 31, 2020.
Please accept our apology if our communication caused you frustration and concern. We will continue to work harder.

Note: The lock was a non-refundable, special order from the manufacturer. This was indicated on the original invoice.

Rated 5 out of 5 stars

Bought the Laundromat Maglock setup

Bought the Laundromat Maglock setup. Had some issues (which is rare) and they sent replacement parts out right away. Ended up speaking with the owner Todd. Super friendly and all-around great guy. He genuinely cares about his customers and is willing to go the extra mile to make things right! Would definitely recommend and will purchase from them again.

19 November 2020
Rated 5 out of 5 stars

Sales person saved me money

Called looking for a way to secure our beach house Outdoor shower from unauthorized use. The salesman was excellent in determining my needs and saving money. I would recommend Maglocks . Fast shipping and great price.

17 October 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look