Maersk Group Reviews 

A diplomatic shipment for the Luxembourg Consulate General (BL 257786463 / UETU2981880) arrived in Oakland on Dec 8, 2025, with freight fully prepaid since Dec 3.
Maersk's internal Master/House Bill mismatch has blocked release despite multiple amendments and follow-ups from us (Africa Move), our US partner Brimar Relocation, and the client directly.
Maersk has acknowledged the error by extending demurrage, yet terminal storage charges now exceed $2,200 and continue to accrue.
We simply ask for a fair and swift resolution, including waiver of charges caused by Maersk's mistake. Disappointed so far.
1 star (for now – happy to update upon resolution)
David Vancayseele, CEO – Africa Move

This is a terrible company. I ordered a TV from California to Pennsylvania. The delivery tracking had little transparency. I would call for updates but the Philadelphia office rarely answers. When they do, they are of little help. They never call back when I leave voicemails. Once the TV arrived, it was the wrong one, so I had to schedule a return. Maersk missed the first scheduled pickup because they lacked authorization to enter my home even with me present, which made 0 sense. Once they got authorization, they missed two scheduled pickups two consecutive days without any notice. Again, my calls often go to voicemail with no call back, or if someone answers, there is always assurance things will get handled, but they do not. I still sit here with the wrong TV, delaying my refund by who knows how long.

Maersk failed to pick up my package two days in a row despite me providing the correct address and phone number.

What went wrong:

Day 1: Maersk claimed they attempted pickup and that no one was home. This is false. I have security cameras—no driver ever came.

Day 2: I was instructed to leave the package on my front doorstep for the entire pickup window. I did. No pickup, no call, no text, despite Maersk having my phone number.

After finally reaching customer service (after an unreasonably long wait), I learned Maersk had internally changed my address by adding an extra letter, creating a nonexistent address, then blamed the failed pickup on that error.

Summary:
Maersk altered my address, went to the wrong place, falsely claimed attempts, never contacted me, and wasted multiple days of my time due entirely to their own incompetence.

I cannot believe Amazon uses Maersk for pickup services. Thankfully Amazon canceled Maersk and arranged another carrier.

If you value your time or expect basic professionalism, avoid Maersk pickups.

Awful timelines. No customer service. They never got back to me. Scheduled a delivery appointment on their own when we were closed and now they won't deliver for another week. This company's incompetency is astonishing. I do not recommend.

Well I’m waiting for them to pick up items and haven’t heard anything all day. I decide to give them a call and well that was clearly a mistake. The man on the phone was rude and even hung up the phone in my face when I addressed the multiple horrible reviews the company has. Like I was calling to confirm they were still coming since they have nothing but negative reviews that are CURRENT. I’m now even more concerned that they won’t arrive to pick up my items :/.

The most useless shipping line i have ever dealt with...so unreliable and inconsistent communication. No professionalism. Not worth using their services. so so delay...

The delivery driver was rude and did not want to deliver the items to my house. He tried every way to get out of delivering it. He said he had been trying to get people to refuse their package because he wants to go home. He told me he couldn't get his truck on the hill where my house is and I told him that's ok he could walk the items (large TV's) up the hill. Miraculously the truck could then go up on my hill. Then he wanted to leave my packages outside after I helped him unload the items because he had no help. I contacted his supervisor and he didn't want to listen he really didn't care if his driver worked or not.

Unprofessional and non communicative. In future, I will cancel any/all order that is using this piece of shiit delivery service.
Folks save yourself time and $. Their drivers will NOT answer your calls.

No Service. Communication very poor to non existing. Not sure if the portal is even being monitored as there is no feedback on complaints or uploading documents or disputes. It takes more than a week for a payment to be processed. Charge late payment fees even if it is due to not receiving feedback from them with regards to invoices issued.

I wish they had 0 stars . The site update days and days later . You call nobody knows nothing . I called for 3 days straight everyone said something different. Delivery late and no one knows where my package is

My experience with Maersk’s delivery service was extremely unprofessional from start to finish. The drivers arrived two hours late, despite a scheduled noon delivery window. They were also supposed to call 30 minutes before arrival and didn't.

When the truck finally arrived without notice, the delivery team ignored my clear instructions to bring the TV discreetly through my garage. Instead, they carried my brand-new 77” LG OLED TV HALFWAY DOWN THE STREET AND WALKED PAST MY HOUSE, exposing the delivery, risking damage, and putting my privacy and safety at risk.

I had to run outside and tell them to bring it back DOWN THE STREET.

For a company handling expensive, fragile electronics, this level of disregard for communication, timeliness, and basic professionalism is unacceptable. Based on this experience — and seeing similar reviews from others — I strongly caution anyone relying on Maersk for large-item deliveries.

WARNING ⚠️ ⚠️ ⚠️
THIS COMPANY ARE NOT MORE THEN A THIEF WITH NO MANNER OR A DIGNITY TO WORRY ABOUT.
THEY CHARGE PENELTIES OR EXTRA EVEN WHEN THEY DO SOMETHING WRONG . AN ARROGANT IGNORANT COMPANY SIMPLY BECAUSE THEY CAN OPERATE WITHOUT SUPERVISION.

Shit service in the world I use so many time service all the time letdown my customer not happy I lose buisnis never aver I use mersk shipnig line

Extremely unprofessional drivers. No common sense used for delivery. If I could give zero stars I would.

Terrible communication and terrible company - incredibly frustrating when they rescheduled my delivery without any communication whatsoever. If I hadn’t called customer service to locate my package then they would have had it sitting in a warehouse for eternity. This was after I had specifically scheduled a delivery time online and even received a confirmation email that gave me false hope. 0/10

Terrible communication. After many attempts they will not return calls. Delayed delivery with no end in sight now. Useless webpage updates. Package sat within miles well over a week. They will not honor the scheduled delivery times. Hard to believe that this so called shipping company has survived.

Terrible service provider! You don't get answers, nobody helps. I paid my invoice days ago and they are still not releasing my container causing additional charges, delays and disruptions with my clients.
Very poor.

Amazon.it split my order into four Maersk parcels sent to my US address and the tracking for every single one of them took two weeks to update, only to display the most baroque jargon I have ever seen "Manifested but did not arrive at origin" and "Parcel sidelined and will require interception as it will not be cleared for import". Zero explanation what this means on their website. Their support tells you to contact the seller. NONE of the parcels ended up arriving. Amazon refunded my entire order. The INCOMPETENCE and DISDAIN exhibited by Maersk e-Commerce is beyond comprehension. The worst shipping company in history for parcel delivery, and it is not even close. Even POSTNORD looks like a saint by comparison.

Literally the most incompetent and worst delivery service I have ever experienced. Shame on a large corporation like Sam's Club to ever use this service.

Absolutely disgraceful service. I was to receive a parcel today with the correct address, I've been waiting on this for nearly 2 weeks and it's in my town but yet they claim incorrect address. Are you kidding me with this. Oh no you can't ring them & their contact form taken 2 days to respond, which means my package will be returned by then.
Never ever deal with this company.