When we were planning our trip to London I was very excited to be able to go to Tussauds. I was so disappointed. Very loud, lots of flashing lights and so crowded you could barely move, let alone see... See more
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Totally enjoyed our visit to Madame Tussudes. Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed... See more
Company replied
Was alot better years ago, when each area was categorised, when the main hall hosted heads of state, and Royals. It all seems a bit jumbled?. Am sure there are more influential and famous people that... See more
Company replied
Very few wax figures. It's more of a flashing light, special effects and unpleasantly loud experience. You might just as well go to an amusement arcade. It's also so crowded that you move round... See more
Company replied
Company details
Written by the company
Step into the spotlight at Madame Tussauds™ London and get up close and personal with more than 250 lifelike wax figures.
Contact info
Marylebone Road, NW1 5LR, London, United Kingdom
- www.madametussauds.com
2.8
Average
107 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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When we were planning our trip to…
When we were planning our trip to London I was very excited to be able to go to Tussauds. I was so disappointed. Very loud, lots of flashing lights and so crowded you could barely move, let alone see anything.
3 May 2026
Unprompted review
Totally enjoyed our visit to Madame…
Totally enjoyed our visit to Madame Tussudes.
Went with my grown up children and grandkids for a family day out. Hadn't been there in years there was something for everyone. Totally enjoyed the 4D cimera experience. The train ride through time.
Well worth the overall experience.
10 April 2026
Unprompted review
Reply from Madame Tussauds London
Hi,
Sounds like you had a great time! We always love hearing about our guests’ time in the limelight. Come back and see us soon, won’t you? The world of celebrities is always changing, and so are we! Head to our official website to book.
Kind Regards,
Zara
Guest Experience Team
Madame Tussauds London
Very expensive and disappointing
Very few wax figures. It's more of a flashing light, special effects and unpleasantly loud experience. You might just as well go to an amusement arcade. It's also so crowded that you move round in a mass and cannot really stop to appreciate the wonderful waxwork figures. Also, most of them haven't got names on them so unless you are already familiar with them you don't know who they are. It's also incredibly hot! By the time we reached the Star Wars exhibits we just wanted to leave so that we could breathe! We would have done but there weren't any staff to direct us to the nearest exit.
Really disappointing, very expensive and I would definitely not recommend it.
20 February 2026
Unprompted review
Reply from Madame Tussauds London
Hello,
Thank you for taking the time to leave this review of our attraction.
We are sorry to read that the crowds affected your Madame Tussauds London experience. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
We are also sorry that you did not think we had enough staff around the building. We do have staff members in every room with the exception of Star Wars, but we apologise that you were not able to find someone to assist you on the day of your visit.
Finally, thank you for your feedback regarding our figure name plaques. While we do have name plaques for our figures, we appreciate that you felt like many of them were not visible enough.
We will pass on all your feedback to our team so that we can continue to improve.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Why is Michael Jackson no longer there
Why is Michael Jackson no longer there? He is one of the most famous persons ever?
24 October 2025
Unprompted review
Reply from Madame Tussauds London
Hello there,
Thank you for taking the time and trouble to share this review of our attraction.
We never want our guests to feel disappointed when they visit us on the red carpet, so we are sorry to hear your visit wasn’t perfect.
Here at Madame Tussauds London always rotate our collection, and are always updating and changing our line-up of figures. We always welcome all feedback we can get on these changes, as we seek to reflect the interests of our guests and the wider public.
We appreciate all feedback we receive as it helps us to identify the areas of the attractions and experiences we offer, that we can improve on for our future guests.
We do hope to welcome you back to the red carpet again someday.
Kind Regards,
Carly
Guest Experience Team
Madame Tussauds London
It's very average.
28 February 2025
Unprompted review
Reply from Madame Tussauds London
Hi Julie,
Thank you for taking the time to leave this review.
I am really sorry to read that your experience was not quite what you had expected, and would encourage you to get in touch with us at guest.experience@madame-tussauds.com for any additional feedback on this.
We would love to have a second chance to impress you, so we hope you'll choose to visit us again soon!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
We would just like to say a big thank…
We would just like to say a big thank you to members of staff that helped us today 3rd January 2026 @13.57 with getting my wife around on her mobility scooter around the attraction at madem tussards it made the the experience very special day and very efficient team they are all a credit to the company keep the good work up i would highly recommend to go we where there for 2.5hrs and the 4d show was good too so if any one has a child and partner that is disabled defo go brilliant team. Thanks guys happy new year Mr and Mrs roland
3 January 2026
Unprompted review
Reply from Madame Tussauds London
Hey there,
It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us. We are delighted to read that you had a truly fabulous experience at our world-famous attraction! We look forward to you making your way down the red carpet into our next A-list party for another star-studded experience!
Best wishes,
Ariana
Guest Experience Team
Madame Tussauds London
Great family trip.
Friendly staff. Great experience for the family.
8 September 2025
Unprompted review
Reply from Madame Tussauds London
Hey Karen,
Thank you for the review! We’re so glad you had a good time sharing the red carpet with the stars!
Don’t be a stranger, come back and see us again soon. Check out the special offers on our official website to grab the best deal!
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Many waxworks not there like Tom…
Many waxworks not there like Tom Hardy. I did Google this and it still says he is!! Also it also says one direction and megan and harry are not . ..but they are!! Just had reply from you still not answered my comments whats the point of leaving a review if your not taking time to read
12 August 2025
Unprompted review
Reply from Madame Tussauds London
Hey Vicky,
Thank you for the review! We’re so glad you had a good time sharing the red carpet with the stars!
Don’t be a stranger – come back and see us again soon. Check out the special offers on our official website to grab the best deal!
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
The queue went on for miles and it was…
The queue went on for miles and it was so hot, great experience while in there though, a tad overpriced maybe but great as a one off treat.
26 July 2025
Unprompted review
Reply from Madame Tussauds London
Hey Linda,
Thank you for taking the time and trouble to share this review of our attraction.
We are sorry to read that the crowds affected your Madame Tussauds London experience. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
We will take your feedback onboard to ensure we can continue to improve.
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Best experience of my life thank staff…
Best experience of my life thank staff they amazing 🤩 my mum 70 help off taxi say so kind cinema was one life time experience say any one going London go enjoy it 5 ⭐️ once life time experience well dune to staff and thank you
6 May 2025
Unprompted review
Reply from Madame Tussauds London
Hello,
Wow, thanks for the 5* review! We’re so glad you had a great time sharing the red carpet with the stars!
Has that glimpse of stardom got you wanting more? We’ve got some great deals over on our official website.
Kind Regards,
Ariana
Guest Experience Team
Madame Tussauds London
Paid for fast track tickets
Paid for fast track tickets
Sent by a staff to another staff member who was way too busy scanning and told us to go back to same colleague
When told him we had fast track ticket he shouted and waved us through sarcastically
Spoken to customer services who didn’t help
Wouldn’t recommend paying for fast track tickets as queue was the same and service is terrible
2 April 2025
Unprompted review
Reply from Madame Tussauds London
Hello,
Thank you for taking the time to leave a review of your Madame Tussauds London visit.
We are sorry to read that your visit fell short in any way and that you did not have a good experience with our team, as we always aim to deliver the highest standards of customer service to all our guests.
We apologize if there was any confusion regarding our Fast Track entrance, and although we are glad that you were allowed through Fast Track after you explained you had Fast Track tickets, we are sorry if you felt that our team member did not communicate with your the right way, and that you do not feel like you received good customer service.
Please feel free to reach out to us over at guest.experience@madame-tussauds.com if you would like to discuss this further.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Disappointed
I’m actually very disappointed. It was so much better years ago. I was expecting it to be much better. It was not worth the money I paid. years ago there were all the famous statues. There was no Ataturk, Muhammad Ali, Mike Tyson, Messi, shakira and many many more that I could list. The only thing I enjoyed was the taxi ride.
2 January 2025
Unprompted review
Reply from Madame Tussauds London
Hi Duygu,
Thank you for taking the time and trouble to leave this review of our attraction.
While I am glad to read that you enjoyed our Spirit of London ride, I am very sorry to read that your experience was not quite what you had expected overall, and that you did not think your visit was very good value for money. I appreciate that our current line-up of figures was not what you had expected, and we are sorry that you did not get to see your favourite stars.
We would always recommend reaching out to our team prior to your visit if there is a particular figure or set of figures you'd like to see, as we can do our best to advise.
We appreciate you leaving this feedback for us, and we will pass it on to the team that decides all future figure and experience launches for their consideration.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Madame Tussauds has long been a…
Madame Tussauds has long been a favorite for visitors seeking lifelike wax figures of celebrities, historical figures, and cultural icons. However, many fans feel that the quality of the statues has diminished over time. Older figures, such as those of classic Hollywood stars or political leaders, often appear more realistic and meticulously crafted than some of the more recent additions. I did love the marvel statues though.
Despite this, Madame Tussauds remains a popular attraction, offering an interactive experience where guests can pose with wax replicas of famous people.
10 September 2024
Unprompted review
Reply from Madame Tussauds London
Hi Cyril,
Thank you for taking the time and trouble to leave this review of our attraction.
We are sorry to read that some of our figures were not what you had expected. Our dedicated team of artists works very hard to ensure the quality of our figures remains high, so we are sorry if you felt like we fell short in any way on this occasion. We will take your feedback onboard so that we can continue to improve.
We are glad you liked our Marvel figures and hope you will choose to visit us again in the future.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
REVIEW UPDATE SINCE FURTHER…
REVIEW UPDATE SINCE FURTHER CORRESPONDENCE. THEY ARE STILL REFUSING THE CUSTOMER IS RIGHT THEY ARE FALSE ADVERTISING PROMOTIONS ON THE WEBSITE TO ENTICE CUSTOMERS. THEN OFFERING CHEAPER DEALS ONCE INSIDE FOR FURTHER ATTRACTIONS.
DO NOT BUY MULTIPLE DEALS ON THEIR WEBSITE ITS CHEAPER ONCE INN
13 September 2024
Unprompted review
Well to start the tickets were…EXPENSIVE
Well to start the tickets were outrageously expensive, but imagine my utter distain shock and disappointment where nowhere to be found was one pirate, despite them being an integral part of british history and also the East India trading company!!! Nothing of the great pirates from history, The Golden Age of Piracy, Plymouth's association with piracy, Piracy and the growth of the British Empire, Piracy and access to goods…..and let’s not forget Pirate Radio stations ‘people just do nothing’ not one wax work of Blackbeard, Calico Jack, William Kidd, Ann Bonny, Francis Drake, Barbosa brothers, Thomas Tew, Jack sparrow not even MC Grindah. I left in tears my confidence in the preservation of british history forever tarnished. Couldn’t even have a selfie with Chewbacca I was so upset 😭
5 September 2024
Unprompted review
Reply from Madame Tussauds London
Hello Stacey,
Thank you for taking the time and trouble to leave this review of our attraction.
I am really sorry to read you did not think our attraction was good value for money. We are proud of our unique figures, and how they make you feel like you're mingling with the stars, and always do our best to offer affordable ways to experience them.
I am also sorry that you were disappointed we did not have some of the figures you were expecting in our line-up. We always do our best to reflect the interests of all our guests and the wider public, so we apologize that we fell short on this occasion, and we will pass on your thoughts to the team that decides all future figure and experience launches for their consideration.
Thank you again for taking the time to share your thoughts.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
It has some shining moments
I attended as a solo traveller (which given how rammed it was, was probably a good idea). It was my first time here (I mainly wanted the Marvel area).
Staff managing the queue section were brilliant, very helpful and kind. Inside, there was barely anyone trying to contain the rather large amount of people.
It was very hard to be able to see the waxworks due to how crammed it was. The horrors area was nice, but a lot of bottle necks.
The taxi ride a nice touch, but as it wasn't what I wanted to spend time with, perhaps a way to move forward without taking part could be considered.
The marvel section was interesting. But a lot of advertised characters weren't there and there was again limited time to do photos, because of the crowd size.
Star wars section was amazing, and did make up for the price.
If it would be worth considering, perhaps having a map or something so that if a person only wants to see one particular section would be good, so that instead of walking around areas that someone isnt interested in may be worth considering
3 August 2024
Unprompted review
Reply from Madame Tussauds London
Hi Kirsty,
Thank you for taking the time and trouble to leave this review.
I am glad to read your amazing feedback on our Admissions team, and will pass this on to them, I know they always work very hard to keep the queue lines running efficiently while delivering amazing customer service, even during peak periods.
I am also glad you liked our Marvel and Star Wars areas! I appreciate that you would have wanted to skip some areas. While our attraction is organized in a one-way system, we would always recommend speaking to our team if you want to skip a particular area, as they can advise on the best way to do this.
I am sorry that the crowds affected your visit. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
I also apologize that you did not see some of the figures you were expecting. We do change and rotate our collection frequently, and we sometimes need to remove figures for a variety of reasons, including emergency maintenance. We are sorry that this affected your visit.
I would like to thank you again for taking the time to leave this review. I hope you had a good time overall, as we'd love to welcome you on our red carpet again soon!
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
Really loud and crowded
Really loud and crowded. I was there 25 years ago and it was way better. Less people and more quiet.
21 July 2024
Unprompted review
Reply from Madame Tussauds London
Hi Magdalena,
Thanks for taking the time and trouble to share this review of our attraction.
I am sorry to hear that the crowds affected your Madame Tussauds London experience. We do our best to manage our capacity using our timeslot system, but sometimes we do have a lot of people coming to see the stars at the same time, especially during peak periods such as school holidays and weekends.
We always rotate our collection and are always updating and changing our line-up of figures. We always welcome all feedback we can get on these changes, as we seek to reflect the interests of our guests and the wider public.
We will take your feedback onboard to ensure we can continue to improve.
Kind Regards,
Jackie
Guest Experience Team
Madame Tussauds London
Oh dear....disappointing
Oh dear....disappointing! Long narrow corridors you dont know where to go next. The music is way to loud. A few wax statues only.....some couldn't recognise them....
Oh dear! Lost is touch!
13 July 2024
Unprompted review
Reply from Madame Tussauds London
Hi Annamaria,
I’m sorry to hear your experience wasn’t quite what you’d expected.
I am sorry you felt like you didn't know where to go during your visit. The attraction is made on a one-way system and we have team members in each area, with the exception of Star Wars, and would always recommend reaching out to one of them should you need assistance during your visit. We apologise if you did not know about these, and we’ll take all your comments on board to ensure we can continue to improve.
I am also sorry to hear you did not see quite as many figures as you expected. We currently have over 100 figures around the attraction, spread across 6 floors, as well as our Spirit of London ride, our Marvel 4D film, our Chamber of Horrors, and a number of interactive experiences. We apologize that you felt this was not enough. We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.
Kind Regards,
Jackie
Guest Experience Team
Madame Tussauds London
I was going to buy a pair of tickets…
I was going to buy a pair of tickets for my granddaughters birthday. Then I read the reviews. Terrible. One reads"don't waste your money " good tip. Thanks
11 July 2024
Unprompted review
Reply from Madame Tussauds London
Hi there,
I am sorry to hear you decided not to visit us. Thank you for sharing your thoughts with us. If you choose to visit us in the future we do you’ll find the best offers and discounts on our website. We also offer great value for money packages when you visit more than one of Merlin’s wonderful London attractions.
We hope you do consider coming to visit us as we would love to have the chance to welcome you!
Kind Regards,
Jackie
Guest Experience Team
Madame Tussauds London
Facial features not accurate
Facial features not accurate. All the models had tiny bodies and short in stature. Also found lots of empty space. Would have been nice to see more, there was lots of floor space.
11 May 2024
Unprompted review
Reply from Madame Tussauds London
Hi Susan,
Thank you for taking the time to leave this review of our attraction. Our team works very hard to ensure all our figures are an accurate representation of our stars, and our craftsmanship is at the core of everything that we do, so we are sorry you were disappointed with some of our figures. We are also sorry that you did not see quite as many figures as you had expected. We will take all your feedback on board so we can continue to improve.
Kind Regards,
Stella
Guest Experience Team
Madame Tussauds London
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