macs4u.com Reviews 3,206

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I've purchased 4 refurbished computers from Macs4u over the years. They stand by their products and offer super quick and amazingly accurate tech support. My latest buy, a 2019 iMac, arrived in less t... See more

Rated 3 out of 5 stars

My computer came on time and well packaged, as advertised. However, am having a heck of a time getting my information transferred over. I have run migration assistant 4 times now, and spent hours on... See more

Company replied

Rated 5 out of 5 stars

I was so very pleasantly surprised when I opened the box to find what looked like a brand-spanking-new iMac! One would never know it was already five years old as it was in "factory new" condition.... See more

Rated 5 out of 5 stars

This is the 4 th piece of equipment I have bought from Macs4u.com. Maybe it’s their midwestern base but I have never been dissatisfied, disappointed or anxious about any of the 4 transactions. The bo... See more

Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Electronics Store

Written by the company

Why compromise? Macs4u offers a wide range of computers: refurbished MacBook Pro, MacBook Air, MacBook including M1 models, iMac, MacMini as well as Apple accessories. Owning an Apple device is within your reach, as our unbeatable prices allow you to own one of these powerful machines, with our excellent customer service ensuring a smooth transaction and a reliable after-sales support. Macs4u offers the largest selection of refurbished late model Macs at prices that make you smile. You have our guarantee that we only provide the highest quality Apple-certified refurbished products in our listings. With our extended warranty, layaway plans, and easy instant financing options, you can get a MacBook no matter of your budget. Our personal service helps you select the right model (no one works on commission here) and we are here to support you while you are enjoying your Mac. Our warranties keep you covered. One year warranty included on all computers and offer optional accident protection plans. We have partnered with Trustpilot since 2014, all reviews about us have been verified and administered by them on this site. We deal exclusively in Apple products. All our technicians are Apple certified, so no short-cuts here. We are here for you, so please be in touch if we can provide you with more details. Thanks


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4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

I got my computer quickly

I got my computer quickly. It came in great packaging. It didn't mention what problems the computer might have, with it being labeled "good", I figured there would be cosmetic issues, which there are and they are minor. What I didn't expect was some dead pixels/screen discoloration. I tried to reach out to see if this was how the computer was received initially or if this happened in transit. Regardless, the computer works and that's what I needed it to do.

17 May 2022
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Reply from macs4u.com

Hi Damien
Thanks for corresponding with us within the past days after this review was posted.
The images of the imperfections provided appear not to be dead pixels (btw we use the same criteria as Apple for pixel related issues), but rather keyboard marks (see condition video of the product posting).
In either case we want you to be happy with the product. So we have opened an RMA to get the product exchanged for another unit if you wish to do so.
If we can assist by answering any concerns, we are here for you
Your Macs4U team

Rated 5 out of 5 stars

MacBook Pro 2017

So, I ordered my first MacBook and it came out amazing, is beautiful, with a full battery. The shipment was also quickly and I couldn’t handle my excitement! Thank you so much!

8 May 2022
Unprompted review
Rated 2 out of 5 stars

I bought a MacBook Pro from macs4u in…

I bought a MacBook Pro from macs4u in 2021 that lasted a couple months. I sent it back, paying postage. (Rev: I didn’t pay postage but had to print tag and drive to PO as they wouldn’t do UPS call tag. They replaced it with one that lasted less than a month. Same issue: would stop accepting a charge regardless of cord and adapter. The third one lasted just long enough to get past warranty then the same issue happened. I took it to a local Mac repair place who diagnosed it needed a new battery. If you want a Frankenstein (and not the funny Mel Brooks version) computer, with questionable parts from other dead computers, buy from here. Gave two stars as they tried. (Rev: Why not replace cord first time if that was issue? And 12 mo warranty expires from purchase of first computer; third replacement computer was well within 12 months of receipt but outside original computer purchase.

6 May 2022
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Reply from macs4u.com

Dear dissatisfied Customer
We checked into the issues that you experienced and like to provide insights:
- The first computer was damaged by a bad USB-C cable (logic board damage).
- We then replaced it with another computer which then failed for the same reason, presumably because the same cable turned out to be the culprit.
-Since the same failure occurred for the same reason, we sent you yet another computer but with a new charger and cable.

You only received replacement computers with new batteries (from Apple). We did not repair any computer or swap any parts as you suggested.
We also paid for ALL shipping back and forth of all units & charger, so we are unsure about your comments in regards to paying postage.

The current computer that we sent to you in July of last year had a brand-new battery, installed by Apple. Any authorized Apple provider can confirm this info for you. Apple authorized service providers can track any repair or diagnostic tests performed.

We are not sure how the local Mac Repair place diagnosed the battery failure as there are no diagnostic test results in the system. They may not be Apple authorized.

It is unfortunate that the computers had disappointing failures due to just a cable. But all machines were tested and certified units (by Apple) with new batteries. No Frankenstein's here ;)

Thanks
The Macs4U Team

Rated 5 out of 5 stars

Fan of macs4u

I purchased a Macbook Air 2 1/2 years ago with a payment plan, wasn't quite sure about the company at first, to my surprise customer service was awsome, I mean you talk to an actual huuman being lol I know right...I'm still bangin out songs on this thing.
Purchased a M1 Macbook 3 weeks ago (it's nuts) bought it out right because mac4u has quality merch. (I'm not paid to comment)
Great company, save some money! 5 stars

3 May 2022
macs4u.com logo

Reply from macs4u.com

Hi Don
Thanks much for being a repeat customer and providing feedback on your experience with us. We most certainly appreciate both!!!!
One of the reasons of why we chose Trustpilot to administer reviews is due to them having the toughest guidelines. For instance, merchants are asked to NOT offer an incentive for feedback provided from clients - which we believe is a great policy.
So thanks again - please let us know if we can provide you with any assistance.

Rated 5 out of 5 stars

Great product, great service!

I had to upgrade my current laptop to do video editing. I did a lot of research and decided on the MacBook Pro. Since a new one is rather pricey, I decided to go with a refurbished one.
Someone recommended macs4u and I decided to purchase from them because they had great reviews. They gave nothing but great service from start to finish! The laptop arrived quickly, very well packed and they sent several shipping updates as well as follow up emails, calls and text messages.
Such amazing customer service!! I would recommend them to anyone and would purchase from them again.

3 May 2022
Rated 5 out of 5 stars

Very satisfied

The McBook Air arrived in perfect condition. Very easy to set up. Great customer service. Thank you.

30 April 2022
Rated 5 out of 5 stars

So pleased!

So pleased!! Skeptical to buy a used computer and it was a gift for my granddaughter. It came looking brand new!!! She’ll never know it was used and a 3rd of the cost for a new one. Customer Service was great!!! Would buy again!!

29 April 2022
Rated 5 out of 5 stars

Trouble Free experience

The whole purchase process was smooth and trouble free. Bought a MacBook Pro 13 inch. It is in excellent condition and we are very pleased with it. Based on this experience I would recommend Macs4U.

28 April 2022
Rated 5 out of 5 stars

Reliable and fair pricing

Reliable and fast service. I appreciate customer service coming from the business vs a outsourced call center. 2nd mac I’ve gotten from them. First had a great 5yr run until children. Pricing is the best around by far.

27 April 2022
Rated 5 out of 5 stars

Very happy repeat customer!

This is the second apple computer that I have bought from macs4u.com. Each time I have call to speak to someone about specifics and to help in deciding exactly which computer to finally get. Each interaction has been really friendly and very helpful! The MacBook Pro I got a couple of years ago was to replace a much older one and it is still working perfectly. This 2017 iMac that I just bought was bought to replace a much older one and I wanted to double up the ssd to 2 tb. Again with this purchase, I had a couple of choices and the guy I spoke to talked to me about the differences to make my decision easier. I got a wireless keyboard and the iMac. Everything arrived in about a week and the computer was in perfect shape. The keyboard had a sticking key and when I call, they immediately got another one out to me. I am completely satisfied with the computers, the service and would recommend this company to anyone looking to upgrade from an older system and not willing or able to pay the price of a new computer.

23 April 2022

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