I had a problem uploading the latest addition of clean my Mac. Thanks to customer support the matter was resolved quickly with clear instructions on how to solve the problem. Only criticism is that it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was great after the second communication. Initially I described my problem in the message I sent via your website and got back a generic reply regarding use of CleanMyMac. When I responded by reite... See more
I had what, at first, was a very frustrating experience. I had originally bought CleanMyMac many years ago under one email address and then recently when I changed to a new email address CleanMyMac... See more
I needed help because my MacPro was/is still unable to update to Tahoe 26.4. The support was very helpful, although my Mac did not do what I wanted. Anyhow I can highly recommend the CleanMyMac versio... See more
Company details
Written by the company
MacPaw develops software for iOS and MacOS. The company’s mission is to deliver the most popular apps to every Mac. Their products include CleanMyMac, Setapp, Gemini Photos and more. MacPaw‘s active user base exceeds 30 million worldwide. Every fifth Mac on Earth has at least one app by MacPaw. Its headquarters is in Kyiv, Ukraine, with offices in San Francisco, USA and Cork, Ireland.
Contact info
5201 Great America Pkwy., Suite 320, 95054, Santa Clara, California, United States
- +1 (877) 562-2729
- support@macpaw.com
- www.macpaw.com
4.1
Great
4K reviews
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Very good support
I received very prompt and complete customer service. No problems with getting the issue resolved.
23 April 2025
Unprompted review
Best customer service!
Best customer service!! xxx They are very friendly, and hope the Russian invasion will settle soon and give the company people friends and family, peace of mind.
23 April 2025
Unprompted review
I received very prompt and complete…
I received very prompt and complete customer service. No problems with getting the issue resolved.
20 April 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Keep charging me for canceled subscription
Canceled my subscription months ago but they keep debiting my account. No customer service or replies. Apple recommends against this product.
4 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We are sorry for the inconvenience you have experienced and would like the opportunity to address the issue appropriately.
We would like to clarify one key point: Apple does not object to the use of CleanMyMac. Notably, CleanMyMac has undergone Apple's rigorous official notarization process, signifying that Apple has thoroughly reviewed the software and verified its absence of malicious components. This notarization serves as Apple's own validation that the app is safe for macOS.
In addition, MacPaw holds ISO 27001 certification, reflecting our broader commitment to security, transparency, and data protection at every company level.
If there has been any confusion about your subscription status, we would be happy to review the matter. To assist us in resolving this issue, please click "Provide more information" on Trustpilot and share the email linked to your MacPaw account.
We would be pleased to assist you directly and clarify any potential misunderstandings.
SCAM! Dont use
Used to work great... But now its a SCAM! Comeplete Scam, They will mess you up with subscriptions. make you subscribe multiple times., never completes the years...horrible I hope they get exposed and shut down...moving to other companies..never again
21 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We are sorry to hear about your experience and understand how frustrating unexpected subscription charges can be.
To clarify, MacPaw does not process payments directly, and no charges are made automatically without the user's explicit confirmation. All purchases are processed by trusted payment providers and require deliberate action on the part of the user, including entering billing details and confirming the subscription.
We aim to clarify the events that transpired and ensure that all charges on your account have been thoroughly addressed. To provide additional information, please click on the "Provide more information" option on Trustpilot and share the email address associated with your MacPaw account. Once we have that, we will review everything in detail and follow up with you directly.
Product is average
Product is average. The hoops you have to jump through to cancel the subscription is ridiculous. You basically have to send a request to support.
Edit: asked by Trustpilot to provide additional information. I’m an IT professional with 30 years experience. To cancel the subscription is an experience of it’s own and clearly meant to discourage from unsubscribing.
20 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We apologize for the difficulties you encountered when attempting to cancel your subscription.
To clarify, there is no need to contact customer support to cancel your CleanMyMac subscription. Whether the subscription was purchased via the App Store or directly through our website, the cancellation process is fully in your control. If the app was obtained through the App Store, it can be managed in your Apple ID settings. If the subscription was initiated through our website, you can access your account at https://my.macpaw.com and cancel at any time.
There are no hidden steps, tricks, or hoops to jump through. If a product does not function as anticipated, we request that you provide detailed feedback regarding the issue. We value your input and take this matter seriously.
Recommended
Prompt contact with a real person. Minimum fuss, good advice and the problem was solved. I am a 10 year user
18 April 2025
Unprompted review
Product excellent but customer service poor
The product is in my opinion EXCELLENT however
they are let down with poor customer service. I have tried 4 times to get them to change my email address [the address on record was compromised and closed] and I get automated responses but NO ACTION. It is
just so frustrating.
18 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for your kind words about the product — we’re glad to hear you find it excellent.
We apologize for the difficulties you have encountered with our support services. We recognize the significance of addressing account-related issues promptly, particularly in the event of email compromise.
Due to a recent increase in support requests, some inquiries took longer than we would like. After reviewing your case, we can confirm that our agents have assisted you in updating your email address and resolving the issue.
If there is any additional assistance you require, please do not hesitate to contact us.
Fallen off a cliff
Fallen off a cliff - completely broken. No longer works and was told to redownload the new version with my existing account and upgrade would be free. Does not let me on the site use my account and can't use old one. Scammers.
14 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We’re sorry to hear about the frustration you’ve experienced, and we’d like to help clarify things and resolve the issue.
The upgrade to the latest version of CleanMyMac was offered for free to eligible users, and there are no additional charges if you have an active subscription. If you were unable to access your account or activate the app, something clearly went wrong, and we would like to investigate.
Please click "Provide more information" on Trustpilot and share the email address linked to your MacPaw account. Once we have it, we can look into the issue, confirm your eligibility, and help you get CleanMyMac running properly.
Horrible
Horrible. A nightmare to unsubscribe. Tried calling, just get recorded message, can’t get further. Online requests are linked to places with no response. In essence, once you sign on to MacPaw you’re signed up for life with a yearly bill. Avoid!!!!
14 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We are sorry to hear about your experience, and we appreciate your feedback.
We would like to clarify that subscriptions purchased via our website can be easily canceled at any time by signing in to your account at https://my.macpaw.com. If your plan was purchased through the App Store, you can manage or cancel it directly in your Apple ID settings.
We understand the importance of having control over your subscriptions, and we are committed to ensuring that the process is as transparent and accessible as possible.
If you require assistance with checking your subscription status or canceling your plan, please contact us at support@macpaw.com.
The worst customer service
The worst customer service ive ever experienced, do not use them.
13 April 2025
Unprompted review
Reply from MacPaw Way Ltd.
We are sorry to hear about your experience, and we are disappointed to learn that our service did not meet your expectations. This is not the level of support we aim to provide, and we'd appreciate the opportunity to make things right.
Trustpilot should have sent you an email requesting additional information. To assist us in investigating the issue, please click "Provide more information" and share the email address associated with your MacPaw account.
I use a lot of plugins for my audio…
I use a lot of plugins for my audio processing, and depend on Clean My Mac to keep my new Macs running fast and lean. I got a discount on e-mail for a new subscription, but checked, and mine is good through October. Can you piggyback the discount to when mine runs out? Thanks!
11 April 2025
Unprompted review
I had a problem with my account
I had a problem with my account, owing to the fact that we have two Macs in the house, and now, briefly, three, while I migrate to a newer one. I thought I might have two different subscriptions running, but the staff at MacPaw checked out my status, gave me clear instructions as to how to resolve the issue, and it was solved within a very short time.
11 April 2025
Unprompted review
Customer support was prompt
Customer support was prompt, courteous and above all, helpful. My problem transferring my account to a new laptop was swiftly resolved.
10 April 2025
Unprompted review
Great Communication and followup!
I did have a glitch on accessing my product.
The MacPaw team kept communicating, taking the initiative with suggestions and instructions till the problem was solved. Thank you!
8 April 2025
Unprompted review
Customer Service don’t reply
I’ve used Clean my Mac for years and been very happy so I tried Gemini2. Was less happy with the latter and tried to cancel the subscription. Weeks and months have gone by and no one has replied to my emails or ticket raised through their contact form.
They have since charged me for another years subscription.
23 March 2025
Unprompted review
Reply from MacPaw Way Ltd.
Thank you for your feedback. We sincerely apologize for the inconvenience and delay in addressing your request.
We acknowledge that our support team has been handling an exceptionally high volume of requests, which has unfortunately resulted in delays in responding to some inquiries. We are actively working to expand our support to ensure faster and more consistent communication.
We are committed to assisting you promptly, however, we have not been able to locate any recent inquiries under your name. Trustpilot should have sent you an email requesting additional details. Please click "Provide more information" and share the email address linked to your MacPaw account. This will allow us to prioritize your request and investigate the issue thoroughly.
Thank you again for bringing this to our attention.
This is the most effective Mac software
This is the most effective piece of software on my MacBook. Upgraded this year, small issue but response from support was in nanoseconds and immediate fix.... It could not have happened quicker or more satisfactory had a support person being sitting next me. Awesome performance.
7 April 2025
Unprompted review
Excellent support
Excellent support. Constantly keeping in touch with follow up information.
23 March 2025
Unprompted review
100% satisfied until now.
I’m a recent subscriber.
Contacted customer support twice and both times I got almost real time answers.
Up to this moment, 100% satisfied…
3 April 2025
Unprompted review
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