McDonald’s Reviews 

2,799
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 333 reviews, most reviewers were let down by their experience overall. Customers frequently reported issues with product quality, including thin, old, or burnt burgers, and fries described as cardboard-like or unappetizing. Many also received food that was cold or excessively spicy. Order accuracy was a significant concern, with numerous reports of missing items, incorrect orders, and substantial delays. Reviewers also expressed dissatisfaction with staff, citing rudeness, unhelpfulness, and poor service standards. However, some customers also noted positive experiences with staff. A few mentioned receiving fast and kind service, while others highlighted specific employees for being polite, friendly, and helpful.

What people talk about most

Product

Reviewers mention negative feedback about product quality and accuracy, with many reporting missing items... See more

Staff

Customers had negative experiences with staff, frequently reporting rudeness, unhelpfulness, and a lack of... See more

Service

Clients share negative opinions on service, with many reviewers describing it as below standard and... See more

Order

Customers consistently note negative experiences with order accuracy and delivery, frequently reporting... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing disappointment over cold, dry, or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Been to Cleethorpes seafront Macdonalds and was very disappointed every other time it has been clean and tidy i could nt even say it was full. The floor was absolute tip tables were messy and the mes... See more

Rated 1 out of 5 stars

Went this morning and decided to eat inside. First, the self service menu board was offering breakfast menu but it was well past breakfast hours. Then we were told by staff that there was no water, no... See more

Rated 1 out of 5 stars

How can you say you have no milk for tea when you are serving coffee when asking if you can paw some out of a milk carton the answer was where not aloud to so when offering to buy a small milk I Was t... See more

Rated 1 out of 5 stars

Ordered a Big Mac but burgers were super thin - not like previous big Mac’s, so won’t buy McDonald’s in future. Also continuous problem with self service machine failing to issue receipts… Bourne... See more


1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(2,799)

617 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute con!

Absolute con!
the big tasty gets released again and is now the same price but same size a a fkin cheeseburger,
What a con! Shame I can add a picture,

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Chocolate biscuit mcflurry

Just had a brownie McFlurry and to be honest, I was very disappointed as it had chunks of brown biscuit rather than a cake texture, how is that a brownie? Should be called a chocolate biscuit McFlurry

18 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would!
McDonald’s Milford Haven, Pembs, you have once again excelled yourselves.
Queue of 8 car, placed my order, eventually drove to the window to pay. No one there, sat for a few minutes and the cars in front of me had driven off so I drove to the next window only to be told they were short staffed and I’d have to drive around again to pay!! As you can imagine, that was not going to happen & I drove off.
This is the second time I’ve had an issue with this store & won’t be bothering again!

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Strict rules on kids' games.

Me and my friends are students. We were enjoying a joyful game of Uno Flip while we waited for our Mcflurry to arrive. As we were playing, a member of staff came over to us. She said "Put those cards away! That's a sign of gambling!' Bear in mind, that we were playing UNO FLIP which is suitable for children aged 7 plus! We then spent the rest of our visit being gloomy. After all, we were only trying to have a little fun! This was at the McDonalds in Carlisle town centre.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Very disgusting

Very disgusting. Got some sausage burritos in marengo IL and god damn that shit WAS SO DISGUSTING. Either they are lazy POS's or they just 500+ pounds. Ong clean yo restaurant X,D

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered from Huddersfield town centre…

Ordered from Huddersfield town centre McDonald’s to be delivered. Food took an hour to arrive and was freezing cold and stale, not even slightly warm. As per usual no recourse or refund for below par food

15 December 2025
Unprompted review
Rated 1 out of 5 stars

MacDonald at causeway point the manager…

MacDonald at causeway point the manager and supervisor very rude. I ask to change the toy and the supervisor refuse. I had been to many MacDonald all staffs happily let me change toy when i request. Also once I ate in that branch the supervisor scold me for not clean the spill on the table. I thot I only need to remove the paper cup etc , didn’t know I have to clean the table. I hate to go that MacDonald but sometimes no choice if my customers request meet there. I hope they do something about it. The supervisors and managers are Malay lady and not even customer service train to talk properly . Sad

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Went to Macdonald today in 29 and…

Went to Macdonald today in 29 and Cicero poor service they take 30 minutes to get my order this was two weeks ago, today I don’t get my order I pull one of drive thru is not working so I’m pull to the window they refuse to give me service so I have to live , never going to came back to this Macdonald

14 December 2025
Unprompted review
Rated 1 out of 5 stars

No accountability for stone cold food no refund nothing !

Downloaded the app and made an order for £51 …. Delivery was via UBER …. I was not just disappointed i was disgusted none of the food was even slightly warm it was ALL literally stone cold.
Inedible.
I got back on the app to complain and apart from it taking 20 minutes to get through to an agent it’s not a McDonalds agent it’s an UBER agent - there is NO way to raise a complaint with McDonalds it has to go via Uber …. The uber agent said they understand i am disappointed but the food was delivered within a time that was acceptable and so no refund would be given !!!
Regardless of the delivery time the food was too cold to eat it was horrible …. So McDonalds needs to be accountable for the cold food and i 100% should have been refunded !!
It’s ridiculous that Uber are handling McDonalds customer service issues wether it was Ubers fault or McDonalds the fact is i paid a lot of money for food that should have been delivered at a temperature it could be eaten at - I’m so angry !!!

14 December 2025
Unprompted review
Rated 1 out of 5 stars

19:38 - 20:39

THIS SHIT WAS ASS WE WAITED ONE HOUR FOR ONE CHEESE BURGER AND ONE COKE ZERO. ITS LITERALLY FASTER TO BUY IN COOP365 AND GO HOME TO COOK IT YOURSELF

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Went for breakfast

Went for breakfast, should be called break slow because worse maccys ever , walk round like zombies not a rush in them…. 35 mins i waited from ordering for my order never ever been fast food …..

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Rahman the Manager at McDonald’s in…

Rahman the Manager at McDonald’s in Enfield Great Cambridge Road has Fantastic customer service skills. He was able to delegate tasks to his staff members whilst delivering excellent customer service to customers. A job well done! :)

13 December 2025
Unprompted review
Rated 1 out of 5 stars

Staff were rude

Staff were rude, service was way too slow. To much talking and not enough working. Food was warm and everything appeared to much for the staff. Very disappointed.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

McDonald’s Disgusting Hot Chocolate

I bought a hot chocolate drink from McDonald’s at Riverside Retail Park, Chelmsford branch. It was made of water rather than with milk and was disgusting. I don’t know if this branch is taking short cuts to economise or if all their outlets serve such rubbish. I threw it in the drain and bought a delicious hot chocolate from Costas opposite.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Don’t order if you are a single woman 

Don’t bother to order delivery -3 strikes and done . three times I have ordered McDonald’s via the delivery service Uber eats each time it’s been a complete fiasco the last time my wife was greeted by three foreign men who didn’t speak English the order arrived 25 minutes after the delivery time we were texted with . Disappointing not to mention a little scary . not advised for women.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

McDonald Ruston road

Hi good afternoon. I hope you all guys good. I want to share one thing with you guys. There’s one lady she work in McDonald’ Ruston Road. Skinny tall girl with a curly hair She’s very rude and un respectful.We have to report or complain about her. She’s very rude to all the drivers.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Young staff member was very rude

McDonald's at Glamis Castle turn off near Forfar. Young staff member very rudely asked me to stand away from the counter when the store was empty. Store was empty because the tills were only accepting cash and weren't accepting cards or contactless. I managed to order on the app. There was literally no one else in the store and certainly no one queuing behind me. She came from behind the counter, pointed to the condiments stand and said "Can you go and stand over there" I asked excuse me? She repeated her rude request two more times as I couldn't believe what she was saying to me so asked her to repeat what she said. And not a please or thank you in sight. When I asked for her name she wouldn't give it to me, she also hid her name badge and then went to hide in the kitchens until I left. I also tried to talk to a more senior member of staff but they were all "busy" in the kitchen ignoring me.

5 November 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look