Metro derails when not often missing its stop because defective brakes. Trains sometimes shake like a ship in a storm. Also when it’s sunny outside. No air con —35C inside trains in... See more
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Be very careful especially as a turist when using the Metro. It's not easy to buy a ticket/to buy the right ticket and the control staff are trained (and paid) to be extremely aggressive detecting tr... See more
The M1 M2 libre is always cancelled when you most need it, and it's bus replacement is beyond bad and almost non existent
There are a lot of complaints here yet much feedback from Metro a/s….. Firstly first time users/tourist the company doesnt quite understand how it may be straight forward when you use the metro regu... See more
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Hvordan du kører med Københavns Metro. Rutekort, priser, billetoplysninger, Lufthavnen tur/retur mv. Copenhagen Metro - timetable, tickets, route, safety - and how to get to and from Copenhagen Airport.
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1.4
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188 reviews
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There are a lot of complaints here yet…
There are a lot of complaints here yet much feedback from Metro a/s…..
Firstly first time users/tourist the company doesnt quite understand how it may be straight forward when you use the metro regularly but to a foreigner it can be confusing as there signage design system is sparse so you can be easily disorientated.
I got on the train expecting it to go round in a loop and ended on M4 out in Nordhavn then the system broke down there as a delay which meant I was over an hour late for an appointment.. My main point is theres no real indication that the train is leaving the loop unless your aware of it .. Im sure theres lots of new users people that have ended up travelling to Nordhavn. Metro a/s Your direction system design may need a workover..
9 August 2021
Unprompted review
One of the best sauna I ever been
One of the best sauna I ever been. Perfect temp.of 40 degrees. 2 trips and you can lose 3, 4 kg. I love it (Covid also).
15 July 2021
Unprompted review
No respect for the customers
I have to use the metro everyday. Every day something is wrong. Delays.. wrong information on the screens.. buses running instead of metro! And the people working they just say this is the way it is. Trust me if I have another option I would never used the metro of Copenhagen!
Please have a bit of respect for the people that pay for your service.
24 September 2020
Unprompted review
With all the money you gonna invest in…
With all the money you gonna invest in the metro during 1 year you better buy a car.
IT IS MUCH FASTER, THE METRO IS ALWAYS IN MAINTENANCE OR NOT WORKING WHEN YOU NEED IT.
AWFOUL.
I thought Denmark its a more developed country but there are Bands with guns killing people on the steets.
24 August 2020
Unprompted review
shameful disservice
Metro derails when not often missing its stop because defective brakes.
Trains sometimes shake like a ship in a storm. Also when it’s sunny outside.
No air con —35C inside trains in summer.
Metro allows itself to cancel service at night with 1 day notice, overruling standard rules for travel time guarantee that all other companies respect.
Metrobusses not correctly identified as such.
Frequency of night buses not respected —over 30min waiting when it should be max 20min.
Travel time for metro busses over 1h for a 20min metro ride.
And the. they still charge you full fee and then some extra for the pleasure.
Shame !
16 September 2019
Unprompted review
very helpful and polite when i need…
very helpful and polite when i need assistance.
7 February 2019
Unprompted review
Really helpful
Helped to recover my lost phone. Awesome metro workers did everything what's in their power to help me. Huge thanks!
27 March 2018
Unprompted review
The inflexibility of this company is on …
The inflexibility of this company is on high fever. The unwillingness to accept a logical situation and the eagerness to give a fine ticket is extreme.
2 January 2018
Unprompted review
Terrible service
Terrible service. Completely unreliable if anything unexpected happens. Unfriendly staff and prone to accidents, getting doors closed in front of people's faces, and not giving accurate information even if metros get delayed for a long time. Got a lot to improve.
5 November 2017
Unprompted review
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