Lyst Reviews 3,793

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, politeness, and responsiveness of the support team. Many people appreciate the personalized assistance and the team's dedication to resolving queries and problems, often going above and beyond to ensure customer satisfaction. The service is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt delivery and well-packaged items. However, some customers encountered issues with product and order accuracy, such as receiving incorrect items or experiencing order cancellations due to price changes. There were also instances where the website's filter functionality was not effective, and price alerts did not always match the merchant's offer. A few people also felt that the website could improve by providing more purchase options and better transparency regarding pricing and order fulfillment.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. While many consumers appreciate the ability to browse and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as cancelled orders, hidden... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise its ease of use, finding it simple to... See more

Price

Users describe ambiguous interactions with price. Many reviewers appreciate features that notify them of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and responsive agents like... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered two lots of identical sandals (Timberland). The first order was a test, since I had slight doubts about the company. The second I ordered because the first order had been problem free. If... See more

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Rated 4 out of 5 stars

Lyst is very robust in the offerings. I can get any item I look for from writing materials to household, clothes shoes etc unlike other such apps. The only issue I have is that Lyst sometimes lo... See more

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Rated 5 out of 5 stars

Awesome. It give a very good idea which company has a lowest price in luxury clothing. Since, I'm a chip guy. LOL and allwayes looking for lowest price, LYST is my number one choice, even they notify... See more

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Rated 5 out of 5 stars

I am absolutely grateful for the exceptional customer service and for the love and support I couldn’t ask for more..ThankYou & ThankYou so very much for delivering it fast and taking care of all my w... See more

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Rated 1 out of 5 stars

app/website has serious glitches. filter doesn't work, when filtered for a certain brand, it also shows other brands in the results. not really Lyst's fault id say. more of Senser-another marketplace... See more

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Rated 1 out of 5 stars

First, Lyst is likely compensated by referring business to the merchant such as Nordstrom. On several occasions the price alert did not match the merchant offer for the same product and size. I wou... See more

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Rated 1 out of 5 stars

Ordered a week ago and was acknowledged that it was despatched with a tracking no. I have tracked it and am informed it is still with the sender. I’ll give it another week and if nothing has progr... See more

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Rated 5 out of 5 stars

Very kind and polite and considerate customer service.. Always very helpful and never turn their back on urs unless u r resolved in ur query or problem u r afraid to solve .. For myself I can never... See more

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Rated 5 out of 5 stars

Excellent support from Luis at LYST I ordered a pair of sneakers from LYST, but after my purchase, I received an email showing a higher price than what I had paid. This made me feel unsure about... See more

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Rated 5 out of 5 stars

The items were very well packaged. I have already placed a few orders on your website, but I had never bothered to write a review regarding your excellent service. So let me just say that... See more

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Rated 5 out of 5 stars

I didn’t expect any support from The Lyst, but it came unexpectedly and was double appreciated! Kyla took the initiative and very helpful, following up and going through with the promises. I am very i... See more

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Rated 5 out of 5 stars

I had an excellent experience through Lyst thanks to Lauren’s amazing customer service. She was friendly, attentive, and went above and beyond to make sure everything was taken care of quickly and s... See more

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Rated 1 out of 5 stars

I bought a blouse at a discounted price, but was informed that my order was cancelled despite the size being available. I ended up having to buy the same blouse for over a hundred dollars more at a di... See more

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Rated 5 out of 5 stars

Lyst always advertise the best price for the items I am interested in. I have found it easy to access the website of the company selling the item. So far, I have not experienced any issues with any of... See more

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Rated 1 out of 5 stars

I ordered a pair of size 8 boots on Lyst for $303 and was excited to finally get them at a decent price. But instead of shipping, my order was cancelled without explanation, other than technical.... See more

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Rated 5 out of 5 stars

This company is an angel guiding every a broken star .. ThankYou so much for helping all that needs ur help to assess , analyze , resolve and protect the interest of all ur customers under distress of... See more

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Rated 5 out of 5 stars

This platform is very helpful for online shopping. It allows users to browse and compare products from different retailers in one place. I especially like the feature that lets you save favorite items... See more

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Rated 1 out of 5 stars

You took money out of my account for an order I didn't make. Then couldn't provide any proof of that order when I asked for it. Excuses after excuses or just not replying to emails and when you did... See more

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Rated 5 out of 5 stars

This is a great app, as it is central location via which I can find the products that I am interested in at competitive prices. I have been using it for years now and the only thing I am looking for... See more

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Rated 5 out of 5 stars

Good place to search for merchandise that is no longer listed/available on a particular vendor's website. For example, I have found shoes and clothing that I wanted to purchase that is no longer on th... See more

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Rated 5 out of 5 stars

Actually, my experience with Lyst wasn't great, but Kyla was very helpful and the 5 star rating is for her, not Lyst. My shopping experience was disappointing, because evidently you don't check price... See more

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Rated 5 out of 5 stars

Very attentive to the need of the customer to have an enjoyable purchasing experience. Not only was I able to find a sold out item, I was followed up with by the customer concierge to ensure my sati... See more

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Rated 5 out of 5 stars

Jessica was very kind and helpful. Although I still don’t have any update regarding my order @Balardi. 2 weeks later-nothing which is upsetting. My experience with @balardi is AWFUL and I will nev... See more

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Rated 5 out of 5 stars

Ordering via LYST was really easy. When the retailer changed the price after my order was placed, LYST customer service worked with me to get the difference. They were very courteous, thorough and q... See more

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Rated 5 out of 5 stars

I love LYST. It allows me to search for items from retailers worldwide & compare pricing. Ingenious idea for shopaholics. I couldn't ask for more. Thank you for a brilliantly designed APP.

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Rated 5 out of 5 stars

Ordered a jacket and paid. Got an email shortly after telling me it was out of stock (last where like a third party) was promptly refunded. All this happened over the course of 90 minutes. The custome... See more

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Rated 5 out of 5 stars

I want to ThankYou a lot the whole team especially & more to brother Kyla to provide me with such a badly wonderful support when I was least expecting it . I was worriEd about no confirmation of my re... See more

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Rated 5 out of 5 stars

Its always a great experience. Been using Lyst for almost ten years for my luxury apparel. Great selections, love the site. Can i get a discount lol?!

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Rated 5 out of 5 stars

Jessica from customer service was super helpful and very responsive. Kept me updated on my support request and sorted out the problem quickly. Thank you!

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Rated 5 out of 5 stars

Maria handled by order issue super quickly and was so nice and understanding throughout the process. Issue was fixed in a matter of hours and I was very happy with the outcome.

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Rated 5 out of 5 stars

Shopping on line is very simple straightforward with Lyst. Everything you want at the click of a button. Lyst makes it easy for me and I am a very happy person indeed, and very thankfull of that.... See more

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Rated 5 out of 5 stars

I felt it important to submit my positive experience with Lyst. I always check with Trustpilot before purchasing from an online store that I am not familiar with, and I almost backed out of making a p... See more

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Rated 5 out of 5 stars

Without reservations I give Lyst a 5 star. The multiple follow ups on the item on my list are truly helpful reminders. Links are easy. So glad that I discovered it.

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Rated 5 out of 5 stars

No complaints great service and ordered received on time!!!! Will check out other items that I might be interested in purchasing. Have a great 😊 day✌️👋🌻

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Rated 5 out of 5 stars

Lyst Customer service were very professional and answered my email trying to support and followed with the supplier Amazing experience thank you Jessica Cheers Michel Semaan

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Rated 5 out of 5 stars

Lyst contacted me regarding a concern I had with an order. They were most helpful and were able to help me resolve my issue.

Company replied

Rated 1 out of 5 stars

I ordered fear of God pant through the up of Lyst and I paid $275 sender Harrods Accepted and emailed me will email shipping information next day I received email the product you purchased n... See more

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Rated 1 out of 5 stars

I purchased a pair of shoes advertised on their site, submitted the payment and was waiting for shipment information. A few hours later, I received an email from them cancelling my order for no reas... See more

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Rated 5 out of 5 stars

Luis responded within a few hours and even checked to see if I could still get the product. He went on to tell me that the same vendor now listed it for more money.

Company replied

Rated 1 out of 5 stars

I found the desired Chloe bag, ordered it, paid for it, only to be told it was sold out. Which would be acceptable (along with the 10% store credit they offered) if it weren't for the fact that the SA... See more

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Rated 1 out of 5 stars

The ABSOLUTE worst experience I’ve EVER had ordering a product online. This was the 1st order I’ve EVER ordered from LYST and the last. I clearly order an Alabama hoodie which you refer to in this ema... See more

Company replied

Rated 5 out of 5 stars

Lauren in customer services was a pleasure to deal with, I hadn’t used Lyst before but I highly recommend them.

Company replied

Rated 5 out of 5 stars

ThankYou Luis for making it easy for me to make the return of the item bought.. ThankYou for all the support and I greatly appreciate it .. Many Thanks

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Rated 5 out of 5 stars

Satisfied with the reply and help l received but l still wasn’t able to resolve my original query !

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Rated 1 out of 5 stars

I purchased a pair of Balenciaga shoes through Lyst expecting a seamless experience similar to platforms like Rue La La or Gilt where once you buy the item is yours. Instead, I received a confirma... See more

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Rated 5 out of 5 stars

I am here to say before the world and to all “ThankYou soooooo very much Lyst for making my every day so much special .. ThankYou ..” To my u r the best fairy God Mother in the world .... See more

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Rated 5 out of 5 stars

Item description didn’t match product. Lyst quickly corrected the issue and all ended well. Thank you for your responsiveness

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Rated 1 out of 5 stars

I have sent in four messages to find out where my shoe order is. I am not getting any replies or responses. My daughter’s volleyball season has already started and the shoes were supposed to be here b... See more

Company replied


Company details

  1. Online Marketplace
  2. Clothing Store

About Lyst

Written by the company

The definitive fashion shopping app
Download the app
Womenswear
Menswear
Shop everything else
Lyst is a fashion technology company, and premium shopping app. For over 160 million annual shoppers, we offer the most comprehensive range of products from 17,000 of the world’s leading brands and stores.

For brands and stores, our goal is to power success online. We drive meaningful direct sales within a highly trusted brand environment.

Lyst operates an inventory free platform and uses a data engine to provide each customer with a personalised shopping experience. Orders are fulfilled directly by the brands and stores which partner with Lyst.

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Bad rxperisnce

4 December 2025
Lyst logo

Reply from Lyst

Hey there,

We’re really sorry to hear about the issues you’ve experienced with your order.

Just to clarify, Lyst is a search platform, and item availability is determined by our retail partners. That said, we’d love the opportunity to review your case and work on a resolution. Please feel free to reach out to us directly at customercare@ly.st, so we could assist you.

We look forward to helping you and hope to resolve this promptly.

- Lyst

Rated 1 out of 5 stars

Ordered the same thing twice

Ordered the same thing twice. Order excepted and within an hour received another email that my order was cancelled without explanation. Will not try again.

12 December 2025
Lyst logo

Reply from Lyst

Hey Felice, we’re sorry to hear your order was cancelled!

One of our team members has already assisted you regarding this order. As Lyst is a search platform, we’re unable to confirm the specific reason why Skims cancelled it. However, our agent shared the retailer’s email address so you can reach out to their team directly for more information.

We’re sorry for the inconvenience and hope Skims can provide the clarification you need - Lyst

Rated 5 out of 5 stars

Prompt and friendly customer service.

The representative response was very prompt, it actually exceeded my expectation.
The response was friendly and very informative and not just a reply.The representative started off with a compassionate apology!

12 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hi Barbara, thanks for your feedback!

We’re really glad to hear that we were able to provide you great assistance and was able to resolve the issue.

Happy Shopping! - Lyst

Rated 5 out of 5 stars

Different websites

Help to browse the different websites

12 December 2025
Lyst logo

Reply from Lyst

Hey Esmail, thanks for the awesome feedback!

We're glad to hear Lyst helped you explore different websites and find what you were looking for!

Happy Shopping! - Lyst

Rated 1 out of 5 stars

Still haven’t received payment back for…

Still haven’t received payment back for cancelled order.

1 December 2025
Lyst logo

Reply from Lyst

Hey Hannah,

We can see that your order with Macy's has been cancelled and refunded on the 10th December.
It can take 3-5 working days to reflect back in your account so the latest you should receive this by is Tuesday 16th December.

Hope this helps - Lyst

Rated 5 out of 5 stars

My experience was great because Lyst is always there for me, to help, untill the resolution of your rpoblem …

My experience was great because Lyst customer team was there beside me since the first email that i send, always trying to help me to resolve my problem.

10 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey Claudia, thanks for your feedback!

We’re really happy to hear that our customer support team was there for you from the very first message and helped you resolve your issue.

Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience! - Lyst.

Rated 5 out of 5 stars

Luis was extremely helpful and informative

Luis responded within a few hours and even checked to see if I could still get the product. He went on to tell me that the same vendor now listed it for more money.

9 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey there, thank you so much for your kind words!

We're really glad Luis was able to get back to you quickly and provide an update on the item’s availability and pricing.

Happy shopping! - Lyst

Rated 1 out of 5 stars

I never received my order

I never received my order, nobody send me a mail or message, I sent 3 or 4 mail but nobody can to say me what was the problem with my order

26 November 2025
Unprompted review
Lyst logo

Reply from Lyst

Hi Elizabeth,

We’ve been unable to locate your order with any of our partners on Lyst, so this isn't for us.

Please contact the retailer you purchased from directly so they can assist you further. Our customer care team has already provided you with their contact details so you can reach out and resolve this quickly.

Many thanks - Lyst

Rated 5 out of 5 stars

An enjoyable purchase experience

Very attentive to the need of the customer to have an enjoyable purchasing experience. Not only was I able to find a sold out item, I was followed up with by the customer concierge to ensure my satisfaction in a timely fashion. Even if there is a hiccup Lyst will make sure it is rectified expeditiously, which constitutes good faith in spending hard earned money with lyst in the future. The staff & professionalism is A1! Bravo!

15 October 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey Reedah, thank you so much for your thoughtful feedback!

We’re delighted to hear that you had such a positive experience and that our customer concierge team was able to assist you effectively. Your kind words about our staff and service truly mean a lot to us. We’re committed to providing a seamless and enjoyable shopping experience.

We look forward to serving you again in the future- Lyst.

Rated 1 out of 5 stars

i ordered a certain size they sent the…

i ordered a certain size they sent the wrong size i reached out and told them i ordered this size and they would not let me change size a second after i ordered it i will never order again from them

3 December 2025
Lyst logo

Reply from Lyst

Hey Bennie,

We’re really sorry to hear about your experience, we completely understand how frustrating it is to receive the wrong size.

Just to clarify, Lyst doesn’t ship items directly, but we’re here to assist you with returning the item. I can see that one of our team members has already reached out and will refund the shipping cost once your return is successfully processed.

We truly apologize for what happened and really appreciate you sharing your feedback. We’ve reached out to you to make sure you get the help you need.

Looking forward to your response. Lyst

Rated 1 out of 5 stars

The ABSOLUTE worst experience I’ve EVER…

The ABSOLUTE worst experience I’ve EVER had ordering a product online. This was the 1st order I’ve EVER ordered from LYST and the last. I clearly order an Alabama hoodie which you refer to in this email and was sent an Oklahoma hoodie. They were available on several sites but after my screwed up order they are no longer available. I have cancer and this was the only thing I wanted for Christmas. Then y’all made it out like it was MY mistake for ordering the only Oklahoma hoodie. This has been a nightmare for spending so much time with emails going back and forth with yall……ABSOLUTELY TERRIBLE EXPERIENCE

29 November 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey Bennie, we’re really sorry to hear about what happened!

Just to clarify, Lyst doesn’t ship items directly, but we’re responsible for making sure our partners’ listings are accurate and that orders go smoothly. I can see that one of our team members has already been in touch with you about this issue, and we want you to know we’re continuing to look into it to make things right. Our team will reach out again as soon as possible with an update.

Thank you for sharing your feedback. It truly helps us improve, and we’re committed to providing a better experience moving forward. - Lyst.

Rated 5 out of 5 stars

Prompt & Helpful

Prompt, helpful customer service... will use again!

1 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey there,

Thank you so much for the 5-star review! We’re delighted to hear you found our service prompt and helpful. We really appreciate your support and can’t wait to help you discover your next favorite find on Lyst!

- Lyst

Rated 5 out of 5 stars

I had an excellent experience through…

I had an excellent experience through Lyst thanks to Lauren’s amazing customer service. She was friendly, attentive, and went above and beyond to make sure everything was taken care of quickly and smoothly. Her professionalism and genuine willingness to help made the entire process so much easier. It’s rare to find someone who combines efficiency with such a positive attitude, but Lauren does it effortlessly.

Highly recommend

2 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey Mr. Worbey, thank you so much for your wonderful review!

We’re thrilled to hear that you had such a great experience and that Lauren was able to make everything smooth and enjoyable for you. She truly embodies the level of service we strive to provide, and your kind words mean a great deal to our team.

We welcome you back soon, happy shopping - Lyst.

Rated 5 out of 5 stars

The communication was excellent!

The communication was excellent!! I’d definitely buy from Lyst anytime!!

4 December 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey Luke,

We love to hear that you'd return to Lyst based on your recent experience!

We welcome you back anytime, happy shopping - Lyst

Rated 5 out of 5 stars

Found a great bargain!

29 November 2025
Lyst logo

Reply from Lyst

Hey Julie, thanks for the great review!

That’s great — we love a good bargain! We’re glad you found a great deal on Lyst.

Happy shopping! - Lyst

Rated 5 out of 5 stars

Lyst contacted me regarding a concern I…

Lyst contacted me regarding a concern I had with an order. They were most helpful and were able to help me resolve my issue.

29 November 2025
Unprompted review
Lyst logo

Reply from Lyst

Hi there, thanks for sharing your experience!

We're so glad to hear that our team was able to help and get everything sorted out for you.

Happy shopping! - Lyst

Rated 5 out of 5 stars

Great customer service

The customer team go way above and beyond. They were friendly and solved the problem with generosity.

28 November 2025
Unprompted review
Lyst logo

Reply from Lyst

Hey there, thanks for the great feedback!

We're really glad to hear that our team was able to support you and resolve your issues.

Happy shopping! - Lyst

Rated 5 out of 5 stars

Order never received.

I apologize for the oversight. I see the refund, Thank you for getting back to me.

10 September 2025
Unprompted review
Lyst logo

Reply from Lyst

Hi Samantha,

We apologise for any misunderstanding. I can see our team previously contacted you to let you know that the item was out of stock and that a refund had been issued. I’ve just followed up with screenshots and the STAN number, which your bank can use to locate the refund.

Please could you check this information and get back to us if you need - we're here to help always!

All the best - Lyst

Rated 1 out of 5 stars

Lyst is a retailer that will take your…

Lyst is a retailer that will take your order but outsource any returns to the stockist. Not a great shopping experience, may as well just shop with the actual brand shipping the product.

19 November 2025
Lyst logo

Reply from Lyst

Hey Simon, thanks for your feedback — we really appreciate you taking the time to share it.

Lyst is a fashion search platform, so while you can discover and purchase items through us, all orders and returns are handled directly by the retailers themselves. We have reached out to you so we can have you assisted further with returning your order.

Looking forward to your response- Lyst.

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