Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2K reviews
Asks customers to review
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Good......
13 August 2026
Reply from Lyca Mobile SE
Dear Denys,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Hi I have topped up the prepaid and…
Hi I have topped up the prepaid and still yet to connect the voice and data activated
13 August 2026
Reply from Lyca Mobile SE
Dear Vasanth,
We understand your concern regarding your prepaid top-up not being reflected and your voice and data services not connecting. Please share your Lyca Mobile number, top-up details, and any error message via our private channel so we can check and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Precise solution provided
13 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Sidhartha,
We love having you with us, and we appreciate you taking a moment to drop such kind words. Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I paid 99 kr to top up my Lycka data
I paid 99 kr to top up my Lycka data, the money was collected from my Nordea account, still I don’t have data. Why?
11 August 2026
Reply from Lyca Mobile SE
Hi Harrison,Ojo,
We understand your concern regarding the 99 kr top-up payment being deducted from your Nordea account while the data has not been added. Please share your Lyca Mobile number, payment date, and transaction details via our private channel so we can check and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I paid twice for Lyca Fast Pris 340…
I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working just after I posted this, not sure if I have paid twice though, the information and support still isnt great, amending from 1 to 3 stars]
12 August 2026
Reply from Lyca Mobile SE
Dear Martin,
We are sorry to hear about the trouble you're experiencing with your Lyca Fast Pris and the difficulty in getting support. We understand how frustrating it is to pay for a service and not be able to use it. Please reach out to us so we can investigate this issue and help resolve it for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The Lyca mobile sim was not compatible…
The Lyca mobile sim was not compatible with my realme android phone so I have wasted the money for SIM card as well as package:(
11 August 2026
Reply from Lyca Mobile SE
Hi Bhavik Shah,
We regret to hear that you were unable to use your Lyca Mobile SIM with your Realme device and understand your disappointment regarding the money spent on the SIM and package.
Please share your Lyca Mobile number and the exact Realme handset model via our private support channel so we can check the compatibility and explore the available options to assist you further
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Easy and smooth e-sim installation…
Easy and smooth e-sim installation process.
However, some UI fields doesn't allow to paste the info from email forcing to type it manually.
12 August 2026
Reply from Lyca Mobile SE
Dear Myroslav,
We're glad to hear the eSIM installation was smooth! We appreciate you highlighting the UI field issue; we are actively working to improve the copy-paste functionality for a better user experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
They cancelled my bundle and without…
They cancelled my bundle and without any refund. Asking and contacting customer service didn’t work either.
11 August 2026
Unprompted review
Reply from Lyca Mobile SE
Hi Hayat Nasirova,
We understand your concern regarding your bundle being cancelled without receiving a refund. We’re sorry that your attempts to contact our customer service team have not resolved the issue.
Please share your Lyca Mobile number, bundle and payment details via our private channel so we can review the case and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I tried to recharge my present prepaid…
I tried to recharge my present prepaid number but in return I recieved massage of new Sim has been sent to me which was not my requirement.
It seems this company is not being honest to its customers, trying to intengle the customers into a Web lies.
I would like to cancel my unwanted Sim request and refund my money.
Regards Ralph Dhillon.
12 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We regret any confusion regarding your recent recharge attempt and the unexpected SIM card delivery. We understand your frustration when an order doesn't meet your expectations. We are actively looking into this matter to understand why a new SIM was dispatched instead of a recharge. We are committed to ensuring our processes are clear and accurate for all our customers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
good but uncertain
i was not informed about how this really work. i am still uncertain regarding double billing.
10 August 2026
Reply from Lyca Mobile SE
Dear Abdulhadi,
We regret to hear about the confusion regarding the billing and understand your concern about potentially being charged twice. We appreciate you bringing this to our attention.
Please share your Lyca Mobile number and payment details or screenshots of the charges via our private support channel so we can review the transactions and clarify the billing for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We regret to hear about your experience with our services and customer support. We understand how disappointing it can be when you are unable to get the assistance you need.
Please share your Lyca Mobile number and details of the issue via our private support channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Customer,
We regret to hear about your concern regarding the charges for your 6-month plan. We understand your confusion about being charged 99 kr each month when you expected the 430 kr/6-month offer.
Please share your Lyca Mobile number and payment confirmation via our private support channel so we can review the plan and charges and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bilal helped me fix my sim
11 August 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Javid,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good network but Inefficient and helpless customer service
The network has good coverage and decent offers. Definitely the cheapest network I've tried in Sweden. Everything is smooth until you encounter a problem or need to contact customer service! The customer service is basically helpless. They can help you with porting a number or likewise, but for other problems they stick to 'policy and rules'. I had an ongoing 12 months subscription (discounted price for 12M) that was abruptly interrupted due to transactional error (leading to additional change/full price). I had completed 9M on the plan so far. Inspite of repeated interactions and emails with the customer care, they refused to help siting policy and rules. They did not even try for a second attempt on the renewal or help with this. Seemed like a scam rather than a discounted subscription.
Faced similar problems earlier too. Coverage is reliable, customer care isn't!
4 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate your positive feedback about our network coverage and affordable offers. We’re sorry to hear about your experience with the 12-month plan renewal and the support you received afterward.
We understand your concerns and will share your feedback with the relevant team for review and necessary action. Please share your Lyca Mobile number or relevant reference details with us via our private channel so we can investigate further and assist you.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I bought airtime for my daughter but it…
I bought airtime for my daughter but it is not active
10 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand your concern about the airtime not being active after the purchase. Please share your Lyca Mobile number and relevant transaction details with us via our private channel so we can check the status and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Doesn't work
6 August 2026
Reply from Lyca Mobile SE
Dear Galit Gelstein,
We are sorry to hear that the service isn’t working as expected. Please share your Lyca Mobile number and relevant details with us via our private channel so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Worst service ever
worst service ever. Wouldn’t recommend lyca for anyone. No customer service, no mobile service in most places. Hard to change to another company because lyca reserves the number. Application to top us shows you one price but bills a different price even if the customer is old and not a new sim, you only see the new sim prices. hidden prices and worst service ever.
8 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We are sorry to hear about your extremely negative experience. We understand your frustration regarding the service, network coverage, and the difficulties you've encountered with pricing and number portability. We apologize for any confusion or inconvenience caused by our application and the issues you've faced.
Regarding the billing, please share the screenshot both the mismatch details via our private channel and this will help us to check and get back to you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bought the esim
Bought the esim. Doesn’t work. Not only does the data not work, no hotspot sharing.
9 August 2026
Reply from Lyca Mobile SE
Dear Dominique C,
We understand how disappointing it is to purchase an eSIM only to find that the data service and hotspot sharing are not working. We’d like to check your eSIM and account settings to understand what may be causing the issue.
Please share your Lyca Mobile number or relevant order/reference details with us through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Benazir,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Asadbek,
We understand your concern regarding the poor internet connection and the inconvenience this has caused. We apologize that your experience has not met your expectations.
Please share your Lyca Mobile number and location via our private support channel so we can investigate the connectivity issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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