Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
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I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
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Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
1K reviews
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Reply from Lyca Mobile SE
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that you had a very good experience with Lyca Mobile.
We appreciate your support and thank you for choosing us.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Changed to eSim online
Changed to eSim online, and there is no network. Customer service only available Monday to Friday!. So if something happens over the weekend, you are on your own!
4 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We’re sorry to hear that your eSIM change has left you without service and that you’ve been unable to reach support when you needed it most.
We understand how important it is to have reliable network access at all times, especially after a SIM change. If your eSIM is showing no network, it may need a fresh activation or a profile reset from our technical team.
Please contact us via our private support channel with your Lyca Mobile number and device details so we can escalate this and help restore your service as quickly as possible.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Roma,
Thank you for your feedback. We're glad to hear that Bilal was able to help you with the registration.
If you need any further assistance, feel free to contact us via our private support channel—we’re always here to help.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Your website is very confusing and the…
Your website is very confusing and the APP does not works when trying to renew the plan - always telling the postcode is incorrect.
3 July 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you sharing your experience with our website and app. We are truly sorry to hear about the difficulties you encountered while trying to renew your plan, especially with the postcode issue.
Please share the screenshot of error message to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Amado
We're so happy to hear our app is convenient for you, especially as a seafarer. Thank you for your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Awesome Customer Service
It is a very good service provider though I couldn't access it because of phone model but I must say, customer services of Lycamobile is really good.
30 June 2026
Reply from Lyca Mobile SE
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best Regards,
Lyca Mobile Review Resolution Team
I’m paying 3rd time and my balance is…
I’m paying 3rd time and my balance is not topped up,but I have already paid,and didn’t receive any refund. Customer support is not working at all. I can’t contact anyone. I need urgently contact you.
My number +46769682150
29 June 2026
Reply from Lyca Mobile SE
Dear Customer
We are sorry to hear about the trouble you've experienced with your balance and contacting support. We understand your frustration and are actively looking into this matter to resolve it promptly.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
e sim don’t working
29 June 2026
Reply from Lyca Mobile SE
Dear Aziz,
We’re sorry to hear that your eSIM is not working. We understand how inconvenient this must be and apologize for the trouble.
Updated response: I’ve sent you an email. Could you please share the error message so I can investigate and resolve the issue for you
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Thank you so so much Duaa really good…
Thank you so so much Duaa really good help from you , very respectful lady
26 June 2026
Unprompted review
Reply from Lyca Mobile SE
Ahmed Butt,
We are so happy to hear that our team provided you with such excellent and respectful assistance. Your kind words mean a lot to us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Unable to Make or Receive Calls – No Effective Customer Support
I have been using Lyca Mobile for over 2 years, but this recent experience has been extremely disappointing.
After receiving the VoLTE notification, I enabled VoLTE on my Redmi phone exactly as instructed, but I still cannot make or receive calls. Mobile data works normally, but calls remain stuck on "Calling" and incoming calls never reach my phone.
After searching online, I found many users with similar issues, and for many of them the only solution was to switch to another operator.
Trying to get support has been even more frustrating. I cannot call customer service because my phone service doesn't work, my emails have gone unanswered, and the online chat is only AI with no real assistance.
To make matters worse, I had just purchased a 3-month plan before this happened.
Unless this issue is resolved soon, I cannot recommend Lyca Mobile. I would strongly recommend choosing a reliable local operator instead.
******************************************
Update: After waiting nearly a week for a response, I was forced to port my number to another operator because I still could not make or receive calls. Lyca initially approved a refund for the unused part of my 3-month plan, but later refused it simply because my number had already been ported. Unfortunately, I only learned that keeping my number was a requirement after waiting almost a week for their reply. As a result, I have now lost over 200 SEK, in addition to the time and inconvenience caused by this unresolved issue. I have now escalated my case to Lyca's complaints team. I sincerely hope they will resolve this fairly.
22 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Customer,
We are sorry to hear about the difficulties you’ve experienced with VoLTE and making/receiving calls, especially after following the instructions provided. We understand how frustrating this must be, particularly when your mobile data is working but voice services are not.
We also regret the inconvenience you have faced in reaching our support team and appreciate you bringing this to our attention.
Please share your Lyca Mobile number and with more details via our private channel so we can investigate this issue thoroughly and work towards a resolution as a priority.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bilal helped me to register my Sim
Bilal helped me to register my Sim , thanks for wonderful customer service
25 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Javid,
We are delighted to hear about your positive experience with our customer service. We appreciate your kind words.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
They have a real human to talk to
They have a real human to talk to, no delay. Someone will pick up the phone in less than a minute. That was impressive at the age of stupid AI useless dialogue.
I was very pleased by the speed they solved the problem and availability in more than one language.
24 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear M.-A. Hasan,
We are so glad to hear you had such a positive experience with our team! We pride ourselves on providing prompt, human support and multilingual assistance. Thank you for your kind words.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Dear Maram!
Dear Maram!
I just want to express my sincere gratitude for your excellent assistance with my internet issues. Your help was truly invaluable and I really appreciate you taking the time to resolve everything so efficiently.
Thanks to you, my internet is working perfectly now! I'm very great full for your patience & expertise. You made a potentially frustrating situation much easier to handle.
Thanks again for your outstanding customer service.
With best wishes,
Fatimah
23 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Fatimah,
We are so glad to hear that our assistance was invaluable in resolving your internet issues efficiently. Thank you for acknowledging our outstanding customer service.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
They cancelled my plan for no apparent…
They cancelled my plan for no apparent reason? When I called customer support, the man working said I was lying and told me to send an email as proof. When I did, they never responded
23 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Ziad,
We are sorry to hear about your experience and the inconvenience caused.
Please share your Lyca Mobile number, registered email ID, and any reference number you may have. Once we receive these details, we will investigate your concern and work towards resolving the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Dua really helped us during our visit
Dua really helped us during our visit. I am really satisfied by her communication and coorporation.
22 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Sadia,
We are so pleased to hear about your positive experience! We appreciate your kind words regarding our team member's communication and cooperation.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile SE
Dear Leena,
We are sorry to hear that you are facing an issue where the service was not activated after your recharge.
Upon checking the transaction ID provided, we are unable to locate the associated account. In this case, could you please provide your Lyca Mobile number, registered email address, and reference number? This information will help us investigate and resolve your issue.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Extremely disappointing experience with…
Extremely disappointing experience with Lyca Mobile.
Lyca Mobile took payment from my bank account but failed to provide a properly functioning service. Despite contacting customer support multiple times by both phone and email, my issue remained unresolved.
Instead of addressing my requests for a refund and cancellation, I kept receiving the same generic response that my package had been "activated." Whether it was activated in their system is irrelevant if the service does not actually work for the customer.
What makes the situation even worse is that I was told to wait several days while they investigated the issue, leaving me without a reliable phone service. In today's world, a working phone is essential, and this caused significant inconvenience and frustration.
I find it unacceptable that a company can charge customers for a service that they are unable to use while failing to provide a timely solution, refund, or clear communication.
Based on my experience, I cannot recommend Lyca Mobile. The customer service, communication, and handling of my case have been extremely poor.
4 May 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Filip,
We appreciate you sharing your experience and feedback regarding the service issues and the challenges you faced with our customer support.
Please share your Lyca Mobile number, registered email address, and any reference number you have so we can review your case and assist you.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
This company in one word are thieves
This company in one word are thieves. Bullshit autorenewal processes and customer service a confusing process to get your money back or stop auto payments.
20 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Muzza,
We are sorry to hear about your frustrating experience with our auto-renewal and customer service.
Please share your Lyca Mobile number, registered email address, and any reference number you have so we can review your case and assist you.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Reply from Lyca Mobile SE
Dear Customer,
Thank you for your feedback. We’re glad to hear everything is going well!
If you need any assistance in the future, we’re here to help.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
Duaa thank you so much for helping me…
Duaa thank you so much for helping me you have given all the information and help me with the new sim
18 June 2026
Unprompted review
Reply from Lyca Mobile SE
Dear Mohammad Azim,
We are so glad we could assist you with your new SIM. We appreciate you sharing your positive experience with us!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
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