Can you include all caribbean ports for roaming,because even in fort de france we cannot use it.most of us work on a boat/sailing vessel.every year we stay in caribbean for 6 months and we have 200 cr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service is Ok, but they have terrible thing that you just cant disable the auto renewal. I sent email 1 week before, tried through the AI chat in the app (got the confirmation that it was cancell... See more
Company replied
The process of topping up the bundle was unclear. Additionally, I wasn’t able to pay for my bundle through my balance in the app. This has made me spend additionally costs, which was quite unnecessary... See more
Company replied
It’s the third time that I’m trying to cancel the auto renewal of the 5GB plan that I have and it does not let me, terrible // I’m editing my review as they called and helped me solve the problem, R... See more
Company replied
Company details
Written by the company
Appels internationaux, appels nationaux et Internet mobile à bas prix. Offres régulières- Commandez votre carte SIM prépayée Lycamobile dès maintenant.
Contact info
France
- www.lycamobile.fr
3.2
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lyca Mobile FR
Bonjour,
Thank you for your positive feedback! We’re delighted to hear that you’re satisfied with our service. Your satisfaction is very important to us.
The Lyca Mobile Team
I scanned the QR code and tried to…activate and it did not work and now I am not able to scan the same QR code how do I proceed
I scanned the QR code and tried to activate my eSIM but it did not work and now I am stuck, please let me know how can I proceed
Thanks
My alternative mobile number is +33 685386731
21 September 2026
Reply from Lyca Mobile FR
Hello,
Following our phone conversation, your request is currently being processed by our team. A follow-up will be provided once the processing is completed.
The Lyca Mobile Team
Impossible de me connecter jimpossible…
Impossible de me connecter jimpossible d’activer ma esim impossible d’obtenir mon num
20 September 2026
Reply from Lyca Mobile FR
Bonjour,
L’activation d’une eSIM est conçue pour être simple et rapide. Nous souhaitons comprendre ce qui bloque votre activation et l’obtention de votre numéro. Contactez-nous en message privé sur Facebook ou laissez-nous un numéro joignable afin que nous puissions examiner votre situation ensemble et vous apporter une solution le plus rapidement possible.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello ,
Thank you for your feedback. After checking your situation, it appears that your eSIM has not yet been activated. Please scan the QR code received by email to complete the activation process. Once the eSIM is activated, you will be able to access your number.
If you need any assistance with the activation, please contact us via private message on Facebook. Alternatively, you can provide us with a reachable phone number so our team can assist you as quickly as possible.
The Lyca Mobile Team
SO COMPLICATED
20 September 2026
Reply from Lyca Mobile FR
Bonjour,
Nous prenons en compte votre retour. Contactez-nous en message privé afin que nous puissions examiner votre dossier ensemble et vous apporter une solution rapidement.
L’équipe Lyca Mobile
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We're very pleased to hear that you're happy with your Lyca Mobile experience. We truly appreciate your satisfaction and are glad everything is working well for you.
Have a great day 😊
The Lyca Mobile Team
Signing up for an ESIM as an EEA…
Signing up for an ESIM as an EEA foreigner was super easy and straightforward. I activated my sim in 30 minutes. Recommended!
10 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback! We're delighted to know that you found the eSIM registration process simple and hassle-free. We truly appreciate your recommendation and are happy to know you had such a smooth experience with Lyca Mobile.
Have a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your kind feedback! We're delighted to know that you're happy with the service and appreciate your positive comments about the value and reliability of Lyca Mobile. It's great to have you with us.
Have a wonderful day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We're glad to hear you're enjoying the service! Your satisfaction means a lot to us, and we're happy to have you with Lyca Mobile.
Wishing you a lovely day 😊
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback! We’re pleased to know you’re satisfied with our service so far.
The Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We’re pleased you’re satisfied with our service and appreciate your suggestion to keep improving.
Lyca Mobile Team
I bought a new sim card from the shop…
I bought a new sim card from the shop and it was printed on it an off lika a bounce of 50 gb when activated online and i did that but didn’t receive any bonus
17 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We’ll review the situation regarding the 50 GB bonus together and help you find a solution as quickly as possible. Please contact us via private message so we can carry out the necessary checks.
Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We’re delighted to know you had a great experience and are happy with our network service. Thank you for your positive feedback and your trust!
Lyca Mobile Team
Issue resolved
Earlier I wrote a review regarding my bad experience with auto renewal, I was not expecting that they will solve my issue this quick. Mr. Rakkabe from Lycamobile service resolved this issue efficiently. I am really grateful for their quick response and great service. Thank you so much.
17 September 2026
Unprompted review
Reply from Lyca Mobile FR
Hello,
Thank you very much for your kind words and for sharing your experience. We’re delighted to know that your auto-renewal issue was resolved quickly and efficiently. Mr. Rakkabi will be pleased to know that his support and assistance were appreciated. Thank you for your trust in Lyca Mobile!
Lyca Mobile Team
I always find it difficult to download…
I always find it difficult to download my proof of subscription whenever I allow a recurrent payment. There's no place on the app to download such receipt hence, I have to cancel recurrent payment after every subscription. Also, I forgot my password and I tried to create another one but it's telling me I can't do that. Now, I had to login with one time code but for how long will I do that.
17 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We’ll review your concerns regarding subscription receipts, recurring payments and account access to assist you as quickly as possible. Please contact us via private message so we can look into this together.
Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
We’re delighted to know you’re satisfied with our offer. Thank you for your positive feedback and your trust!
Lyca Mobile Team
Excellent service
Excellent service — highly recommended if you're travelling to France or anywhere in Europe. 👍
16 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback. We’re delighted to know you’re satisfied with our service and your experience in France and across Europe.
Lyca Mobile Team
Easy to install eSIM and get the first…
Easy to install eSIM and get the first data bundle.
A bit complicated to register
8 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. We’re pleased that the eSIM installation and first data bundle were easy to set up. We also appreciate your feedback regarding the registration process and will take it into consideration.
Lyca Mobile Team
Unable to get package online and now…
Unable to get package online and now did again another package it from mobile app. Refund my amount of 6.99 euros
16 September 2026
Reply from Lyca Mobile FR
Hello,
Thank you for your feedback. Please contact us via private message so we can review the situation regarding your purchase and assist you accordingly.
Lyca Mobile Team
Reply from Lyca Mobile FR
Hello,
Thank you for your positive feedback and your trust. We’re delighted to have you as a Lyca Mobile customer!
Lyca Mobile Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.