The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
Company replied
Company details
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31K reviews
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I have an issue with the app which is…
I have an issue with the app which is frozen and I can’t do as nothing on it. Requested help 3 weeks ago and got a response saying it would be investigated but I have heard nothing since.
31 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry for the ongoing app issue and the lack of follow-up after you contacted us three weeks ago.
Please share your device details, a screenshot of the frozen app, and any previous case or reference number with us so we can review the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I have an issue with the app which has…
I have an issue with the app which has frozen. I requested help 3 weeks ago and got a response saying it would be investigated. I have not heard anything back since.
31 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We apologise for the app issue and the delay in following up. We understand your frustration. Please share your reference number and Lyca Mobile number via private message, so we can check the case and get back to you with a resolution.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi customer,
We're so glad you enjoyed it! Thank you for your kind words.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Adil H,
We are so pleased to hear that you appreciate our customer service and features. Your positive feedback is greatly valued!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Bhupi,
We're truly happy to hear you had such a positive experience with us. Thank you for your kind words!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I paid online and my eSIM could not be…
I paid online and my eSIM could not be activated why ?
1 September 2026
Reply from Lyca Mobile UK
Dear Obinna,
We understand your frustration as you completed the payment online but were unable to activate your eSIM.
Please share the screenshot of any activation error message with us so we can check the order and investigate why the eSIM could not be activated.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Good network
23 August 2026
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I've been using Lyca Mobile mainly for…
I've been using Lyca Mobile mainly for data, and the internet speed is really good and consistent. Browsing and streaming work smoothly without interruptions. Good value for money.
31 August 2026
Reply from Lyca Mobile UK
Dear Mohi,
We're delighted to hear that you're enjoying our data services and finding the internet speed to be consistently good. It's fantastic that your browsing and streaming experiences are smooth and uninterrupted. We're also pleased that you feel our service offers good value for money!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi customer,
We are so happy to hear you had such a wonderful experience with us. Your kind words mean a lot!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The sites work really well
31 August 2026
Reply from Lyca Mobile UK
Hi ENIOLA BASIRAT,
We're happy to hear that our sites work well for you. We appreciate your positive feedback!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
How am I gonna buy data at 9am in the…
How am I gonna buy data at 9am in the morning and then leave my house thinking it’s gonna work
I promise you this flipping data didn’t start working till 5PM or even later ARE WE OKAY???? And this is not the first time this happened
31 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re very sorry for the significant delay in your data becoming active. Please share your purchase details, and a screenshot showing the bundle activation time/status with us so we can investigate the repeated activation delays and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
We understand your frustration with the slow internet speeds and the service sometimes not working properly.
Could you please help us with the speed test screenshot along with location and postcode details with us so we can investigate the network issue and assist you further
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Affordable sim- only plan for…
Affordable sim- only plan for international calls. Absolutely delighted.
23 August 2026
Reply from Lyca Mobile UK
Hi Godwin,
We're so happy to hear you found our international call plan affordable and delightful! Thank you for sharing your positive feedback.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Jhumera,
We’re sorry for the inconvenience caused. We understand your frustration with the poor internet service.
Could you please share your location and postcode, along with a network speed test screenshot with us so we can investigate the issue and assist you further
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Absolutely shocking!!!
Absolutely shocking!!!! Been taking £10 per month from my account for a service i havent used for months and cant seem to cancel it. I have tried to use their online chat service etc and it always mysteriously disappears or stops working! Doesnt even recognise my number that they charge for!!! A disgrace that this company is allowed to operate!
31 August 2026
Unprompted review
Reply from Lyca Mobile UK
Dear Carylann,
We’re very sorry for the repeated £10 monthly charges and the difficulties you’ve experienced trying to cancel the service. We understand how frustrating it is to be charged for a service you have not used, particularly when the online chat has not provided a reliable way to resolve the issue.
We also apologise that your number is not being recognised when you try to manage the service.
Please share your Lyca Mobile number, details or screenshot of error message with us so we can investigate the recurring charges and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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