Luxy Hair Extensions Reviews 

Poor quality, no refund if you broke the seal and found that the product is of poor quality.

I got the messy bun and absolutely love it. Easy to put on thin hair snd it looks like its my own hair! I also bought the halo hair with fill in extensions. My hair looks like it use to full and beautiful again. Im a copper strawberry blonde i ordered the red hair on s whym based on reviews because the pictures show it more red than it is. Its a perfect match to my hair! I'm having trouble with the wire staying put but despite that it holds with the clips perfectly fine. It looks natural. Took some trial an error with placement but I figured it out. I use all the fill ins for a fuller face frame. No worries they hide in thinning hair lines perfectly.

Kerry was great and has gone and beyond to help me order the best extensions for my hair.

I have been ordering from Luxy since 2023. All it took was one order for me to say never again to any other extension brands. I have tried their halos, scalp fill ins, seamless extensions, curtain bangs, ponytails, and buns and every item has went above expectations and if you care for the items properly, they last forever. I have reached out to customer service in the past on Instagram to ask general questions about new products, and they have always been helpful and fast to respond. Recently though, I placed a large order after ordering multiple samples, and went with the closest shade match to my hair. It wasn't perfect but it was good enough for the time being. Shortly after ordering, they released a new shade line that appeared to be a better match. I commented on their Instagram post and they asked me to DM them. They ended up offering to send me not just one sample of the shade that I felt was the best match, but three samples of the new shades for free. They also came within a couple days of ordering so I am assuming they sent them via express shipping without me asking. One of the new shades ended up being a perfect match. Their customer service team was incredibly helpful! Additionally, I normally order through the Luxy website but I have ordered from them on Amazon and TikTok and have never had any issues.

I’ve had a great experience with Luxy hair! I ordered a shade that was too dark for my hair color and the luxy support team helped me find the perfect shade and were extremely quick with their responses. I neeed the extensions by my wedding and they offered to expedite the shipping to ensure it arrives before my big day! Thank you Luxy team!

Haven the stylist was great and quick to respond! Answered all my questions!

Kerry was super informative and listened to what I was looking for and was able to help narrow down the color match! Super helpful

Thank you very much, Luxy hair and your Customer service for their help to exchange my hair extensions. I’m very happy with your products. I’ve been a royal Customer from Luxy hair, for years and their hair extensions and products are amazing. I will definitely keep buying from Luxy hair God willing 🙏🏻💕✨💖🤍🥰🙌🏻 I’m very happy with my purchases🙏🏻💕✨🌹❤️ 😇👏

Kerry was amazing!!! I had an issue with my address and age handled it and found the extensions that were out of stock in that color for me. These extensions are amazing quality and last for a long time. They look so genuinely real that my own friends didn't know I wore them. I highly recommend!!!!!

The employee/stylist was very friendly and kind. She knew which product would best suit me and gave me a couple more recommendations. Their customer service came in timely and very informative.

I am tears after I received my halo today. Of course, it said if u tear here u cannot return them. Knowing the sample was the right color match I opened it. To find a horrible halo that is soooo thin the quality is awful!!! I spent a lot of money on this! It is NOT fair that it can NOT be returned! I hope people see my review and know what they are getting into!!!!

awesome experience. Haven sent me exactly what I needed and made the process fast and easy!

Haven was extremely kind and thorough - very helpful and made me confident in my decision to purchase. Thank you!

Kerry was incredibly helpful in finding me the best deal on my Luxy extensions and making the exchange process quick and seamless when I needed a different length. She was responsive, answered all my questions, and handled every concern with ease. I absolutely love my extensions, and they were even complimented by the hairstylists who did my hair for two weddings!

I had such an amazing experience with Luxy Hair, especially thanks to Kerry and my stylist Mikayla. I was trying to get extensions in time for my graduation, and they both truly went above and beyond to help me through the process.

Mikayla was incredibly helpful with color matching and made the whole experience feel so personalized. She took the time to guide me through different options and helped me choose a shade that blended perfectly with my hair. I was so nervous ordering extensions online, but her recommendations were spot on.

Kerry was also beyond kind and responsive throughout everything. She made sure all of my questions were answered and genuinely cared about helping me get everything in time for such an important event.

The extensions were absolutely beautiful and blended seamlessly. What stood out most to me, though, was the customer service. You can tell they truly care about their customers, and that made all the difference. I am so grateful for all of their help and could not recommend Luxy Hair more.

I’m sorry but first try and got so disappointed. I purchase 24” long seamless hair extensions and the first pair came with broken clips and lots of fly away on the hair. I contact customer service and they were every fast respond and understanding and send me a new pair. But the second pair still had same issue. I had them for a month they gotten so rough and tangle seem like they have product buildup but I don’t were any on my normal hair so I didn’t understand I purchase expensive shampoo follow the instructions how to wash them and now they look worse. I’m constantly brushing them. 5 mins later again they are tangled I don’t think I have to keep brushing the hair every 5 mins that’s crazy smh.. I spend $500 for hair that within a month looks bad. It’s so disappointing.

Amazing customer service. quick response. very pleasant and accommodating. love the hair quality that never disappoints. !!!

First of all, this review is only about the quality of the hair. Shipping is ok and customer service was great and responsive. However, the first set I ordered, the tester piece was aweful, misaligned cuticles (club hair), hairs of different textures, hair from different donors, and split ends. Since we are not allowed to open main compartment, I don't know if the quality of the hair was just as bad. So I decided to exchange the hair, because the color was also off. I also asked for the warehouse or someone to check the quality of the hair or at least the test piece. They replied that they couldn't do that. The replacement came with exact same issues. So I had to return that as well. They could not tell me if it's just the test piece that is so low in quality or if all their hair is like that. And I was not allowed to open main compartment to check, because then you can't send back the product. The whole thing is ridiculous. I would also like to mention that they use very high ratio of short hair (floor hair) and its single drawn. The quality was not remy either. Again, all of this is based on the tester pieces because you are not allowed to open the main hair compartment, if you don't like the test piece. Very disappointing and frustrating experience. There is no quality control.

Nothing like Hidden crown. The color was totally different from what's on their website photos. The quality is nowhere near the Hidden crown's. Hair is way thinner and it came without the protective case, comb and tools to assemble the extension. This was all part of the packages I used to order from Hidden crown before. Also they wouldn't exchange it as I removed it out of the package even though it was never worn. They wouldn't communicate by phone, only email. After many years of using Hidden crown, this company didn't gain trust and lost a long time customer.