Requested a repair on our5year old cooker hood. This was quickly organised by Erin via email. Jim, the engineer visited us promptly at 10:30, despite having travelled a great distance. Problem diagnos... See more
Company replied
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Review summary
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Reviews shaping this summary
Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone ca... See more
Company replied
We have a ceiling extractor from Luxair which is almost 10 years old now. It’s worked flawlessly and I love how powerful it is to clear steam and cooking smells from an open plan kitchen/living area.... See more
Company replied
We love our Pink Luxair extractor fan, yes, Pink! It's 11 years old and needed new lights and a grease filter. (To be honest, the lights still worked but looked a bit tired ). Erin at customer serv... See more
Company replied
Company details
Written by the company
Luxair Cooker Hoods is a renowned name in the kitchen and bathroom extraction industry, recognised as one of the top privately owned manufacturers in Great Britain and Europe. With over 22 years of experience, we have established ourselves as a trusted brand, becoming one of the UK’s best-selling ranges of kitchen extractor fans. Our extensive selection includes the largest variety of cooker hoods and bathroom extractors, designed to meet the diverse needs of homeowners and professionals alike. At Luxair, we pride ourselves on providing exceptional warranty options, outstanding customer service, and unparalleled care, ensuring that our customers receive the best possible experience. Discover the perfect kitchen extractor fan or bathroom extractor to elevate your space with Luxair Cooker Hoods.
Contact info
Unit 4-5, Keld Close, HG4 5NB, Ripon, United Kingdom
- 01765641888
- info@luxairhoods.com
- www.luxairhoods.com
4.7
Excellent
554 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Fabulous customer service
Fabulous customer service.
Replaced cooker hood motor and upgraded lights, with minimum of fuss.
Made it very easy. Responded to every email and delivered a first class installation.
Very impressed
15 April 2026
Unprompted review
Recently purchased a ceiling extractor…
Recently purchased a ceiling extractor for our kitchen island and the quality of the hood was excellent.
I needed some advise on what type of ducting to use and how to install it. The service I received while at the warehouse was outstanding. Took time to listen to what I needed and offered a professional solution to what was needed.
Highly recommend them for quality of the product and for their customer service.
14 April 2026
Unprompted review
Ceiling cooker hood
Ordered ceiling cooker hood to be delivered to dublin ireland, goods were delivered to my door within a week, great product and great service from luxair, highly recommended 👍
30 March 2026
Unprompted review
Excellent communication during…
Excellent communication during delivery. Delivery driver was very nice and helpful. He also made sure I knew the best way to install the ducting.
So far so good!
26 March 2026
Unprompted review
Good customer service after contacting…
Good customer service after contacting them after not being able to place order online as it's collection only, it's a shame the web doesn't advise this, as if I hadn't contacted I would not have ordered, how many customers don't bother
Just to follow up on above, I have been informed there was a glitch in the system not allowing delivery so overall good service
9 March 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Hi Ivan,
Thank you so much for your review, we’re delighted to hear that you received excellent customer service after struggling with the website.
We do offer delivery on our website for all areas & all items, this is visible at checkout after inputting your address details.
We aren’t too sure why it was only showing collection when you tried to place your order, we did look into this immediately and the shipping options were showing correctly for us, it must’ve been a glitch somewhere but we will continue to monitor this. We’re really sorry the website wasn’t straight forward and didn’t display the correct options when you were trying, but we’re glad to hear this was resolved by email and you have been able to place your order.
Please do let us know if we can help further.
Kindest regards,
Luxair team.
Excellent customer service
We have a ceiling extractor from Luxair which is almost 10 years old now. It’s worked flawlessly and I love how powerful it is to clear steam and cooking smells from an open plan kitchen/living area. The cover is easily opened to allow the filters to be removed and put in the dishwasher. I contacted Luxair to say that the cover now won’t stay shut as the grommets are greasy and worn. They immediately offered to send another two grommets in the post. Fabulous customer service, I’m impressed with both the ceiling hood and the company response.
26 February 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear E Jefferson,
Thank you so much for your wonderful review. We're delighted to hear that your ceiling extractor has been working flawlessly for nearly 10 years and continues to keep your open-plan kitchen fresh and clear of cooking smells.
It's great to know that you find the filters easy to maintain, and we're really pleased we could quickly help with the replacement grommets to get the cover working properly again. Providing helpful and responsive customer service is very important to us, so your kind feedback truly means a lot.
Thank you again for your support, and we hope your extractor continues to serve you well for many more years to come!
Kind Regards,
Luxair Cooker Hoods Ltd.
Top class service
I have had my Luxair Extractor hood for a number of years now without any need to contact Luxair due to issues. I have contacted them recently, but not because of any problem, just to update the halogen lights in the hood to LED.
First of all allow me to express how much of a pleasure it is to deal with them, it's an absolute breath of fresh air to have such wonderful professionalism in today's markets.
When ordering the conversion kit, I made an error in the order which was spotted by someone at Luxor, instantly I was contacted for verification, then reimbursement was made for the overpayment of parts not required.
Now, within 24 hours of asking for guidance with an issue, I have received a reply with guidance to the cause of my problem.
Take a huge pat on the back for exquisite service Luxor. Thank you so much for your prompt, professional and caring response.
2 March 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Richard,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you've enjoyed your extractor hood for many years and that your recent experience with our team was a positive one.
Upgrading to LED lighting is a great improvement, and we're really pleased we could help ensure the order was correct and get everything sorted quickly for you. Providing prompt, professional support is something we take great pride in, so it's wonderful to hear that it made such a difference to your experience.
Your kind words truly mean a lot to our whole team. Thank you again for your support, and please don’t hesitate to get in touch if we can help with anything in the future.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service
First replacement cooker hood filter was damaged but customer service was fantastic and a new one arrived promptly. Would definitely use this company again.
2 March 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Lorraine,
Thank you so much for your lovely review!
We're really sorry the first cooker hood filter arrived damaged, but we're glad our customer service team was able to sort it out quickly for you. It's great to hear the replacement reached you promptly.
We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
Luxair Cooker Hoods Ltd.
First class service and fabulous staff
Had to change order TWICE and Holly could not have been more helpful. Her attitude and help were exemplary which reduced my stress levels enormously. I can't thank her enough.
As a bonus the 2 gents in the warehouse were also great and very efficient.
In short, if you want to buy an extractor at a cpmpetitve price and would like good service, buy from Luxair.
18 February 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Ian,
Thank you very much for taking the time to leave such a thoughtful and positive review.
We’re so pleased to hear that Hollie was able to support you through the order changes and help reduce the stress involved.
Your kind words about her attitude and dedication will mean a great deal to her and will certainly be shared with the team. It’s also lovely to hear that our warehouse colleagues made a positive impression with their efficiency and helpfulness.
Providing competitive pricing alongside genuinely good service is exactly what we strive for, so your recommendation really means a lot to us.
Thank you again for choosing Luxair and for sharing your experience so generously.
Kind Regards,
Luxair Cooker Hoods Team :)
Beautiful extractor and professionally delivered by own driver.
Beautiful extractor and delivered by knowledgeable driver, who checked and explained cooker hood. Very impressed and would highly recommend.
17 February 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Suzanne,
Thank you so much for your fantastic 5-star review.
We’re delighted to hear that you’re pleased with your new extractor and that our driver made such a positive impression. We always aim to ensure every delivery is handled with care and that our customers feel confident in their purchase, so it’s great to know the cooker hood was thoroughly checked and clearly explained to you.
Your recommendation truly means a lot to us. Thank you again for taking the time to share your experience - we really appreciate your support.
Kind Regards,
Luxair Team :)
Great Service
I raised an issue with a damaged delivery at 10:00 and a replacement sent at 11:00!! Impressed….
29 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Jacqueline,
We’re thrilled to hear you were impressed with our speedy response.
Making things right quickly is exactly what we aim for, and your feedback means a lot to the team!
Kind Regards,
Luxair Cooker Hoods Ltd.
Customer number:76078
Customer number:76078
Product: vent hood, luxair ch90 delux SS.
Motor on hood packed up, phoned for replacement motor under warranty terms of 5 years on parts to be told that Luxair wouldn’t do anything about their product failure due to not registering the warranty. I wasn’t informed at the time of installation about product registration, whilst I accept my failure to register the product, this, in the end is only a formality, which as a so-called luxury brand one would have considered they may consider overlooking. They’ve got the loophole and they’ve used it! It’s a lesson learned, with such a poor customer response and care, I won’t be reordering one of their products in the future.
16 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Jeremy,
Thank you for your feedback.
We’re sorry to hear about your cooker hood, but our extended warranty is only valid when registered within 31 days of installation, as clearly stated in our terms. While we understand this may be disappointing, registration is a simple requirement to activate the warranty and ensure all customers are protected, as is the case with a majority of extended warranties from manufacturers.
Sincere apologies that you didn't receive the outcome you were looking for.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very clear and fast feedbacks.
Very clear and fast feedbacks.
Got my hood questions answered within a few hours.
Great experience
19 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear DR,
Thank you for your kind review!
We’re thrilled to hear that your questions were answered quickly and clearly. It’s great to know you had a positive experience with Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
Through my own foolishness 😳
Through my own foolishness, I had caused the filter panels of my cooker hood to become badly discoloured. Very disappointing, after keeping them near pristine for many years. A very helpful phone call with a very pleasant lady at Luxair resulted in the purchase of two replacements in very quick time. I had to pay for my stupidity of course, but, I no longer have a daily reminder of it! Thank you Luxair. Your kind and helpful response to my self made dilemma is much appreciated.
13 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Maureen,
Thank you so much for your kind review!
We’re really glad we could help you replace your filters quickly and make the situation a little less frustrating. Your thoughtful words mean a lot, and we’re always happy to provide friendly, helpful support - no matter the reason. Thank you for choosing Luxair!
Kind Regards,
Luxair Cooker Hoods Ltd.
A very credible service
A very credible service, answered with two hours.
You deserve top marks, everyone should use Luxair products.
8 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear A Traveller,
Thank you so much for your kind words!
We’re delighted to hear you had a fast and positive experience with our service. Your support and recommendation mean a lot to us, and we’re thrilled you’re happy with Luxair products.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service
I can only praise the customer service. I had initially contacted them because I needed replacement filters but was then told my cooker hood is so old the filters don't exist anymore, so I ended up ordering a new hood. The customer rep looked at the photos and measurements I emailed them, helped me identify the newer model (incl. the filters that go with it) and sent me direct links to it. They then very helpfully raised the order for me and also booked the installation service. It made everything much easier for me.
7 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Victoria,
Thank you so much for your kind review.
We’re thrilled to hear that our team was able to guide you to the right replacement hood and make the whole process - from identifying the model to arranging installation, so easy for you. Providing helpful, personalized service is exactly what we aim for, and your feedback really means a lot to us.
Kind Regards,
Luxair Cooker Hoods Ltd.
Very Prompt Service
I had a cooker hood installed in 2010 and although I changed the filters several times, I left it for more years that was sensible. When I tried to get replaqcements off the web they were "no longer available" and I lost interest, On Boxing Day I suddenly thought to contact Luxair, the hood maunfactureres, direct. To my surprise I had a very friendly reply within a few days, and as soon as I sent them the information requested, they sent me a link to a suitable filter. To get such excellent service over a very busy holiday period is worthy of 5 stars in my opinion.
1 January 2026
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Roger,
Thank you very much for your 5-star review.
We’re delighted to hear that we were able to help you find a suitable replacement filter for your cooker hood, especially over the busy holiday period.
Providing friendly, helpful support - even for older products, is something we take great pride in, so your kind feedback really means a lot to us.
Thank you for choosing Luxair.
Kind Regards,
Luxair Cooker Hoods Ltd.
My new cooker hood grease filter was…
My new cooker hood grease filter was delivered damaged in transit. I contacted them. There customer service person was excellent and a replacement was shipped straight away. Excellent service all round.
17 December 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Michael,
Thank you for your 5-star review.
We’re sorry the grease filter arrived damaged, but we’re really pleased to hear our customer service team was able to resolve it quickly for you. Your kind words mean a lot to us, and we’re glad we could provide an excellent service all round.
Kind Regards,
Luxair Cooker Hoods Ltd.
Excellent customer service and repair!
I brought and had a luxair ceiling fan installed approx. 4 years ago. One side dropped and wasn't fitting flush. The person who fitted it wasnt contactable. I emailed luxair and they were amazing. The engineer Jim came and visited me today and he was amazing to say the least..he had a look took some of the fan apart and immediately knew what to do. He fixed my fan in a matter of minutes and also checked and tightened some other bits..I just wanted to say thank you..considering they are based in rippon. I am truly amazed by the customer service which is excellent via phone and email and the engineer Jim was brilliant he was so knowledgeable and I felt so reassured due to the way he worked and he fixed the issue so quick I was amazed..thanks again luxair and especially Jim for being amazing.
17 December 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Gurvinder,
Thank you so much for taking the time to leave such a detailed 5-star review.
We’re absolutely delighted to hear about your experience and that we were able to help resolve the issue with your Luxair ceiling fan, even after several years. It’s especially lovely to hear your kind words about Jim - we’ll be sure to pass them on, as he’ll be thrilled.
Providing knowledgeable, reassuring service is exactly what we strive for, so your feedback really means a great deal to us. Thank you again for your trust and support.
Kind Regards,
Luxair Cooker Hoods Ltd.
Efficient Service
The whole experience from making the phone call and the repair engineer sorting out the problem was handled extremely efficiently - wish all companies responded so quickly -
10 December 2025
Unprompted review
Reply from Luxair Cooker Hoods Ltd
Dear Josie,
Thank you so much for the 5-star review!
We’re delighted to hear that everything—from your initial call to the engineer’s repair - was handled efficiently.
Providing a quick, smooth response is exactly what we aim for, so your feedback really means a lot to the team.
Kind Regards,
Luxair Cooker Hoods Ltd.
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