Luvicecream Reviews 1

TrustScore 3 out of 5

3.2

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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Don't waste your money. Horrible Customer Service.

I purchased from this company because I was searching for Keto friendly options for chocolate chips with no bad seed oils or artificial sweeteners. I spent $30+ on 2 - 8oz bags of chocolate chips plus shipping. I thought this was high, but I was willing to try it despite the price and cost of shipping. The link I used was directly to a product page, not their main page. When the items, arrived, they came in a bubble wrap flat package suitable for clothing, not a meltable chocolate product. Needless to say the chocolate chips were completely useless to me. When I informed the company and asked for a refund, they insulted me saying all their purchases were AT RISK in hot weather. Well, if you would have put it into a styrofoam or similar insulated container with suitable freeze packs, it would have gotten here in tact just fine. I order products from other companies such as Pederson Farms, Omaha Steaks, all who ship out their products in appropriate containers for insulation and their products arrive to my home, even in the hottest Summer days still FROZEN. Here is an exact quote from their "Customer Service" so you see how they treat people:

"You beg to differ on your local temperature, on the clearly stated web store policy on chocolate or just physics general?

And are those meat products you purchase perchance the size of a peppercorn which is twice the size of our mini chocolate chip? You might want to google the term "thermal mass" before proceeding further in your argument.

Good luck!"

Truly, it's not about thermal mass or thermal dynamics, it's about using an appropriate shipping container for the items that this company is selling. For what they charge in shipping, they could have easily accomplished this goal. Also, they now have a disclaimer on their homepage ONLY, not on the individual product pages about shipping in the heat. If you follow a photo link from Google, or other search engine, you will never see it.

29 June 2025
Unprompted review

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