LUNA & me Reviews 

668
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the pet food, noting that their dogs and cats thoroughly enjoy the meals and show improved health and appetite. Reviewers also frequently praise the fast and reliable delivery service, mentioning that orders arrive securely packaged and right on schedule. However, some customers also noted frustrating issues with customer service responsiveness and communication channels. A few people experienced unhelpful responses when attempting to resolve unexpected delivery problems or request prompt refunds. Others mentioned occasional difficulties with product consistency or pets not being interested in certain meal options.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that their dogs and cats eagerly enjoy the fresh and... See more

Quality

Customers had positive experiences with quality, noting that the food is fresh, nutritious, and keeps pets... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the team as top notch and... See more

Order

Users describe ambiguous interactions with order experiences, as while some reviewers praised the easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The convenience luna and me provided is what sold it for me when I was looking at raw food brands. The patty design was easy to portion and feed. The quality is also very good and all my cats have lo... See more

Rated 5 out of 5 stars

My dog has been on Luna food for quite a while now, I wouldn’t change it but I have tried her on a couple of other food that she didn’t like, she never turns her nose up at Luna food and it’s so han... See more

Rated 5 out of 5 stars

Super product! Our beautiful kitten loves his patties! Delivery is a dream - and packaged so well. The quality is great and we simply take out of the freezer defrost in the fridge and straight int... See more

Rated 5 out of 5 stars

I was recommended Luna and me after many months of my dog having a grumbly tummy through a friend of a friend way back in 2017 ! I ordered a trial pack and almost immediately with the guidance of Sam... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(668)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Our dacshund is in such excellent…

Our dacshund is in such excellent condition due to her Luna and Me food. Her coat is so shiny, and she's the perfect shape. She almost inhales the food it's that tasty. Ordering and delivery is faultless. Thank you from a happy Dolly and human parent!

8 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Louise,

Thank you for taking the time to share your fabulous feedback with us!

We are thrilled to hear that Dolly loves her LUNA & me and even more pleased to hear that she is happier and healthier too! 🐾

You being part of our LUNA & me Family is so very important to us 🤍! We look forward to continuing to provide you & Dolly with the very best food and treats for many more years to come!

Rated 5 out of 5 stars

Excellent service

Excellent service, very easy to use the monthly subscription with bonus points for money off your next orders. My fussy eaters love the meat thats easily defrosted. Highly recommended.

31 January 2025
Unprompted review
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Reply from LUNA & me

Dear Sara,

Thank you for your excellent 5* review! You have made our day!

We pride ourselves on delivering exceptional services, and it's so great to know that your experience reflects our commitment. We're thrilled to hear that your precious cats love our food and that you are benefitting from the convenience and flexibility of our On Repeat service.

We look forward to continuing to provide them with the very best food and treats for many more years to come! 🤍

Rated 5 out of 5 stars

Fantastic service

Fantastic service, choose date of delivery its great option for me. My dog Loves patties. Customer service very helpful. Thank you so much

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Amy,

Thank you for sharing your excellent review!

We are so pleased to hear that your cherished dog loves our recipes, and it's wonderful to know that he is thriving on his diet of LUNA & me! 🐾

Your positive feedback means the world to us and we are so proud to have you and your dog as part of our LUNA & me Family! 🤍

Rated 5 out of 5 stars

Quality product that our dogs love

We've been customers of Luna and Me for a long time now, and have always found them to provide a quality product that our dogs love. We choose the raw patties and occasionally add in a healthy treat or two. We use the repeat orders to make sure we never miss!

31 January 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Lorraine,

Thank you for your 5-star review! We really appreciate you taking the time to share your feedback with us!

Lorraine, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding your cherished dogs since April 2018.

We're so pleased to hear that your dogs are thriving on a LUNA & me diet and that you are benefitting from the convenience of our flexible On Repeat service! 🐾️

You being part of our LUNA & me family means the world to us, and we greatly appreciate your continued support. 🤍

Rated 5 out of 5 stars

Top Quality, Great Price

Great quality of product and top service. Excellent value for money!

2 December 2024
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Karl,

Thank you for taking the time to share your wonderful review!

At LUNA & me, we pride ourselves on delivering excellent products and customer service, and it's so lovely to hear that your experience reflects our commitment.

Your positive feedback is so important to us, and we are so glad to hear that your cherished cats are thriving on our recipes!

Please remember, if you ever need any further help, please don't hesitate to contact us; we are always here! 🤍

Rated 5 out of 5 stars

Excellent food for my Dachshumds

Really great quality food that my dachshunds love! The patties are a genius way to feed smaller dog breeds. Love this brand!

4 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Kate,

Thank you for taking the time to share your excellent 5* review!

We're thrilled to hear that your Dachshunds loves our food and that you are benefitting from the convenience of our wonderful pre-portioned 100g patties.

We look forward to continuing to provide you and your pups with the very best food and treats for many more years to come. 🐾

Rated 5 out of 5 stars

Best raw food for my dog

I have tried several types of dog food and I can honestly say Luna and me is the best dog food for my dog Ted he just loves it.
The customer service is great and the monthly repeat reminders are a fabulous idea as it helps you monitor your dogs needs. I cannot rate this company high enough. Thank you Luna and me.

4 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Roberta,

Thank you for your wonderful review!

We are delighted to hear that Ted is loving his LUNA & me and that you have benefitted from the convenience of our On Repeat service 🐾️.

We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.

Your positive feedback means the world to us 🤍.

Rated 5 out of 5 stars

Cats best friends

They are always there to help and never problems with deliveries or even changing delivery dates.
Very professional and very friendly

4 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Carlos,

Thank you for taking the time to share such lovely feedback with us. You have made our day! 🐾️

We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.

We look forward to continuing to provide your cherished cats with the very best food and treats for many more years to come. 🤍

Rated 5 out of 5 stars

We have a fussy cockapoo

We have a fussy cockapoo. We have tried various raw food for her. Her favourite by far is luna and me patties!
Service and ordering is good and processing the order is so quick!
The patties are not bulky and you can fit the whole lot in the freezer as they stack and slot in well.
Highly recommend luna and me.

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Kerry,

Thank you for your review!

We are truly delighted to hear that your Cockapoo loves our LUNA & me recipes and that you have benefitted from the convenience of our pre-portioned 100g patties 🐾️.

We pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment.

We look forward to continuing to provide her with the very best food and treats for many more years to come. 🤍

Rated 5 out of 5 stars

A regular buyer

We've been using Luna & me for our Boston Terrier for almost 5years now. She has a very sensitive stomach and the Chicken Patties are one of the few things she can eat. The service is always fantastic and helpful if you have queries. A wonderful small business worth supporting.

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Tracy,

Thank you for taking the time to share your fabulous feedback with us!

We want to take this opportunity to thank you for your steadfast loyalty to LUNA & me; we are genuinely delighted to have had the privilege of feeding your lovely Boston Terrier since September 2020.

It makes us so happy to hear that she is still loving her LUNA & me 🤍. You being part of our LUNA & me Family is so very important to us, and your continued support means the world!

Rated 5 out of 5 stars

I love this company and their products…

I love this company and their products and more importantly, so does Archie ! He definitely gives them the paws-up !
Excellent quality, excellent packaging and excellent customer service and attention.
So, altogether - EXCELLENT !

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me


Dear Nigel,

Thank you for taking the time to share your amazing feedback with us! You have made our day!

We are so pleased to hear that Archie is loving all our LUNA & me recipes and even more thrilled to hear that he is happier and healthier too! 🤍

At LUNA & me, we take great pride in providing exceptional products and service, and it's wonderful to know that your experience reflects our commitment.

We appreciate you taking the time to support us! 🐾

Rated 5 out of 5 stars

Luna never seems to disappoint

Luna and me never seems to disappoint, the cats love it and as a fresh food it never seems to diminish or fluctuate in quality.

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Samantha,

Thank you for your excellent review!

We pride ourselves on delivering exceptional products and services, and it's wonderful to know that your experience reflects our commitment.

Your positive feedback means the world to us, and we are delighted to have you as part of the LUNA & me family! 🤍

Rated 5 out of 5 stars

Dude loves Luna

Our Labradoodle, Dude, loves his 1 box a day of Luna & Me Adult working dog complete beefy beef or chicken mince.
It has been a real game changer, and quite possibly a life saver, turning around an aversion to numerous expensive kibble brands that had him losing weight & showing his ribs through his curly coat.
After 10 yrs now on Luna & Me Dude is now still going strong at 34kg & surprising people when they find out he’s now nearly 12.
With ‘on repeat’ purchasing, reward points & faultless delivery we are all happy.
We don’t need a clock Dude tells us when it’s dinner time!

3 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Anny,

Thank you for your fantastic review!

Anny, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding Dude since January 2017.

We are so pleased to hear that he is still wolfing down his LUNA & me meals with as much enthusiasm as when you first tried us! 🤍

We pride ourselves on delivering exceptional products and services, and it's so great to know that your experience reflects our commitment.

You being part of our LUNA & me family is so very important to us, and we greatly appreciate your continued support. 🐾️

Rated 4 out of 5 stars

I have been using their products for…

I have been using their products for several years and our cats have not got tired of them yet, which is a first. Customer service is good, as is the range of products. As far as I can see this company is taking steps to reduce environmental impact which has to be a good thing too!

10 January 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Erica,

Thank you for taking the time to share your feedback with us! We really appreciate it!

We are genuinely delighted to have had the privilege of feeding your cherished cats since March 2022. It makes us so happy to hear that they are still wolfing down their LUNA & me with as much enthusiasm as when they first tried us!

At LUNA & me we pride ourselves on delivering exceptional products and customer service, and it's lovely to know that your experience reflects our commitment.

You being part of our LUNA & me family is so very important to us, and your positive feedback has made our day! Please remember, if you ever need anything, we are always here to help! 🐾️

Rated 5 out of 5 stars

Five happy Daxies !

Our second order from Luna. This time including in introduction to raw food for our three pups (7months) along with a mixed box for the grown ups (mum &auntie)
The pups love their dinner time more than ever now , which was hard to imagine could be possible! The adults still love it also. Individually pack sizes are ideal and the delivery packaging keeps every solid frozen. Really good product and company.

1 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Robert,

Thank you for taking the time to share your fantastic feedback!

We are so pleased to hear that all your lovely Dachshunds have taken to LUNA & me and that your transition has been so successful! 🐾️

We are thrilled to hear that you have benefitted from the convenience of our pre-portioned 100g patties and look forward to continuing to provide all your lovely dogs with the very best food and treats for many more years to come 🤍

Please remember, if you ever need any help or further advice, we are always here to help and support you!

Rated 5 out of 5 stars

My dog has never been more excited at…

My dog has never been more excited at meal times. The patties come in recyclable trays and easy to defrost overnight.

2 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Carrie,

Thank you for taking the time to share your feedback with us! We really appreciate it!

We are delighted to hear that Ted is thriving on our recipes!

At LUNA & me, we spend a lot of time making conscious decisions for our business regarding our products and packaging, and it's just lovely to know that your experience reflects our commitment.

We look forward to continuing to provide Ted with the very best food and treats for many more years to come. 🐾️

Rated 5 out of 5 stars

Really great food

Really great food, dogs love it and it’s great value too!

2 February 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Laura,

Thank you so much for your amazing 5-star review. You have made our day! 🤍

We are thrilled to hear that your dogs love their LUNA & me meals!

Your positive feedback means the world to us, and we are delighted to have you as part of the LUNA & me family! 🐾

Rated 5 out of 5 stars

This is the best food for you feline friend!

I’ve been feeding my cat LUNA & me for a while now, and I couldn’t be happier with it. The quality is fantastic—100% natural, ethically sourced ingredients, and no unnecessary additives. My cat absolutely loves it, and I’ve noticed a real difference in her coat, energy levels, and digestion. The patty format is super convenient, making raw feeding much easier than I expected. It’s great knowing I’m giving her a diet that’s both healthy and species-appropriate. Definitely worth trying if you want the best for your cat!

10 October 2024
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Christopher,

Thank you for your fantastic 5* review!

We're thrilled to hear that your cat loves our recipes and that you are both benefitting from the convenience of our wonderful pre-portioned 100g patties. 🐾

You have made our day 🤍!

Rated 5 out of 5 stars

Thank you, Luna & Me!

In a world full of pet food options, Luna & Me is a true treasure. You can relax knowing your pet is getting everything they need to thrive.
They always deliver this amazing cat food on time! I highly recommend them to anyone looking for the best for their furry friends. The packaging is portioned, making it super easy to defrost.
Thank you, Luna & Me!

22 January 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Dear Vesela,

Thank you for your 5-star review! We really appreciate you taking the time to share your feedback with us!

Vesela, we would like to take this opportunity to thank you for your steadfast loyalty to LUNA & me. We are genuinely delighted to have had the privilege of feeding your lovely cats since December 2023. 🤍

We are so pleased to hear that your cats are still loving their LUNA & me meals, and we look forward to continuing to provide them with the very best food and treats for many more years to come. 🐾️

Rated 5 out of 5 stars

Great quality food

I get the kitten patties on repeat order. The quality of the food is great and the information re storage and thawing is easy to follow. The order process is seamless. I will definitely be continuing with adult food and would highly recommend Luna & Me

30 January 2025
Unprompted review
LUNA & me logo

Reply from LUNA & me

Hello Julie,

Thank you for your review!

We are so pleased to hear that your lovely kitten is enjoying our recipes and even more glad that they are happier and healthier too!

At LUNA & me, we pride ourselves on delivering exceptional products and customer service, and it's just wonderful to know that your experience reflects our commitment. 🤍

We look forward to continuing to provide your cherished kitten with the very best food and treats for many more years to come. 🐾️

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