LUNA & me Reviews 

668
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the convenient, easy-to-portion food, noting that even historically picky pets eagerly enjoy eating every meal while maintaining a wonderfully healthy weight, shiny coat, and great energy. People frequently mention that deliveries arrive exceptionally quickly and reliably, and they find the overall ordering process through the website to be completely smooth and hassle-free. However, some customers also noted frustrating experiences regarding unhelpful customer service, difficulty reaching support, and severely delayed responses to urgent inquiries. A few people mentioned encountering issues with unreturned emails, poor phone interactions, and occasional delivery delays or unexpected product consistency problems.

What people talk about most

Product

Clients share deep satisfaction with the product, noting that pets enjoy the meals and maintain great health.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that food arrives on schedule and the entire... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is fresh,... See more

Customer service

Customers had ambiguous experiences with customer service regarding their interactions. While many reviewers... See more

Order

Consumers experience great frustration regarding their orders, with some reviewers reporting cancelled... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The convenience luna and me provided is what sold it for me when I was looking at raw food brands. The patty design was easy to portion and feed. The quality is also very good and all my cats have lo... See more

Rated 5 out of 5 stars

My dog has been on Luna food for quite a while now, I wouldn’t change it but I have tried her on a couple of other food that she didn’t like, she never turns her nose up at Luna food and it’s so han... See more

Rated 5 out of 5 stars

I had an issue with a non delivery from DPD who advised they delivered my parcel to my address, even though the evidence shown was poor, they said delivered to my porch, which I don't have and I was a... See more

Company replied

Rated 5 out of 5 stars

I was recommended Luna and me after many months of my dog having a grumbly tummy through a friend of a friend way back in 2017 ! I ordered a trial pack and almost immediately with the guidance of Sam... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

We plan, portion, package & deliver. All you do is thaw and feed. 5/5 All About Dog Food. Most Ethical Pet Food Suppliers 2019. Recyclable Packaging. Individual Portions. No Mess, No Fuss, No Waste. Raw Feeding Made Easy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

668 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(668)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Balanced, good quality and my pup loves it!

My Barney has been on Luna&Me for a couple of weeks now and he absolutely loves it! It’s by far the best quality dog food he’s tried and puts me at ease knowing it’s already portioned and balanced with nutritious ingredients. It’s also easy to handle and very convenient. We will definitely be buying from here again!! :)

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company, excellent product

This company is a pleasure to deal with,website is easy to navigate,ordering is straightforward and goods arrive well packaged and on time.Any time I have contacted them by phone they have been courteous and efficient.
Have been feeding this food for 3 years and my spaniel is thriving, wouldn’t feed anything else.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

As a committed BARF (Bones And Raw…

As a committed BARF (Bones And Raw Food) believer, I've tried many different brands of raw cat food for my two Siamese and two Sphynx cats. Since I had to stop working, I've been on a tighter budget, and Luna & Me has become my go-to for affordable, high-quality, and trustworthy raw food.

What I really love about their food is that it comes in separate patties, which allows me to easily control the portions for each of my cats. It also makes feeding them a breeze for anyone else who helps out. The packaging is incredibly convenient, and I appreciate how well-organized it is.

Dealing with the company has always been a positive experience. They’re clear, responsive, and easy to work with. My notoriously fussy cats took to the food right away, which is a huge win, as introducing new foods can sometimes be a challenge. I’ve found that patience and consistency are key when it comes to reintroducing food to my brood, and Luna & Me made this process smoother.

Since my cats have always eaten raw, I’m careful about monitoring them right after meals, especially since one of them occasionally gets a small bone caught in their mouth. It’s rare, but I always stay nearby just in case. They usually manage just fine, though. I also give them raw chicken wings occasionally for tooth cleaning and enrichment, though they used to love baby chicks—unfortunately, I can’t get those anymore.

I can't speak to whether they are healthier on Luna & Me specifically, but I’ve done my research and believe that the ingredients in their food are among the best. Their products seem to offer the most comprehensive nutritional profile for my cats, and it’s honestly the most affordable option I've found.

Finally, I truly admire the ethics and ethos of this company. It's clear they care about the quality of their products and the well-being of pets. I’m happy to support them and highly recommend them to anyone looking for quality raw food for their cats.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products - outstanding customer service

Since I started using Luna & Me, my cats' coats are much healthier and shinier. They enjoy the variety of flavours, and I appreciate the ease of managing my subscription alongside the genuinely lovely customer service. They are by far the best pet food company I have come across!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Fab food, great company

Great company to deal with, subscription is easy to set up (and fairly easy to change with fussy cats changing THEIR minds). Well priced, excellent quality. Cats love the food (3 Maine Coons, 2 domestics)

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Great quality, kittens love it!

Ordering process was very easy and straight forward. Delivery was fast. Quality of food is great. We have 2 11 week old kittens and this is their first raw food and they love it! And as a bonus their pooh doesn't stink any more compare to supermarket processed food.
Will order again after this lot is finished. Thank you!

7 September 2025
Unprompted review
Rated 5 out of 5 stars

The company have a personal touch And…

The company have a personal touch And always take care with the delivery and packaging. The cat is interested by the good variety of flavours, and he is looking super healthy and shiny as a result of the quality raw meat food.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Love the patties

Great products, lovely quality food and i love the convenience of the patties. Not overloaded with bone so suits my old girl. Helpful customer service and great delivery times.
I wish they did more exotic flavours so i could get in the variety of raw proteins required.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Luna & Me ⭐️⭐️⭐️⭐️⭐️

My Maine Coon loves Luna & Me! Her food comes in ‘burgers’, 3 to a pack and she has one per day - if she could she’d eat all 3! Great packaging, fast delivery and awesome customer service if you have any queries. 100% recommend

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Best raw food for dogs

Best raw food for dogs. I order the boxes of patties that come in various flavours. My two wire haired dachshunds love it and I’ve noticed their coats are healthier since switching to Luna & Me. The delivery service is always reliable. Highly recommend.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Our little cats’ favourite food.

We’ve had two little cats slowly and timidly join our family in the past year, firstly sleeping in our garden, then moving into the cold frame and finally into the house. We didn’t know what they were eating previously but they have taken to Luna & Me food straightaway and are now happy and contented creatures. We trust that what goes into the food is the best thing for cats and that’s why we use it, and also because, even with cats being notoriously fickle, they haven't once decided that they no longer like it. I would highly recommend this food to family and friends - and cats, of course.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

My girls absolutely love Luna & Me.

I starting buying luna and me when we brought our british short hair kitten home. She is now a year old and has grown beautifully on the food. I was surprised at how affordable feeding raw actually is compared to supermarkets packaged cat food. It’s so easy to store in our freezer. Delivery is so straightforward, we have never had any issues with receiving our package. We love luna and me so much, we transitioned our new ragdoll kitten on to it, and she is thriving. Both girls coats are glossy, they are a nice healthy weight. They have great tummy’s, and most importantly they love dinner time.

10 September 2025
Unprompted review

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