Shaw Sofa — 3 stars We love the look of this sofa — the design and style are exactly what drew us to it, and it looks beautiful in our space. However, we’ve been disappointed in the quality so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love, love love the quality and style of both trays and have been eyeing them for a while. The only thing I would comment on is the packing for shipping. The handles on the rectangle tray weren't su... See more
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The design is excellent. I loved the shape of the base and fit of the shade - just a very unique lamp overall. However, I found the actual construction to be quite middling. The “harp” piece was bent... See more
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The cutting board is gorgeous, no complaints with quality. It’s just awfully heavy. So heavy that I can’t figure out when I’ll actually use it. Certainly won’t be often as it’s unwieldy for washing an... See more
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Company details
About Lulu and Georgia
Written by the company
We design and curate the best in interiors to inspire your home. Shop our carefully curated selection of rugs, furniture, and décor.
Contact info
5410 Wilshire Blvd, 90036, Los Angeles, United States
- support@luluandgeorgia.com
- www.luluandgeorgia.com
3.5
Average
6K reviews
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This company invites their customers to review, whether positive or negative
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Great customer service
Great customer service! The client is very happy with the resolution.
23 July 2026
Reply from Lulu and Georgia
Hi Alexandra,
We are so happy to hear that you had a great experience with our Customer support team! It's wonderful to know that your client is pleased with the resolution.
Lulu and Georgia
Timely communication and delivery
Timely communication and delivery. Provided good follow up and assistance afterwards.
22 July 2026
Reply from Lulu and Georgia
Hi Chris,
We are so pleased to hear that you had such a positive experience with your recent order, from communication to delivery, and follow-up. We truly appreciate your kind words!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Kira,
We are so glad to hear that you found our service to be helpful, quick, and efficient. Your positive feedback truly means a lot to us!
Lulu and Georgia
Unreliable 3rd Party Shipper Employed
They use Metropolitan Warehouse to deliver in my area. This third party shipper is notoriously bad at meeting expectations. My purchase was scheduled to be delivered 8/3 - it never arrived and they never reached out to reschedule. I have now spent nearly an hour on the phone with them trying to get a delivery date. In the meantime, the event my purchase was meant to furnish is occurring on 8/4 and we will have to move forward without the items we needed.
As of 8/13 I still have not received my order and have not received any updates about when it will arrive.
28 July 2026
Reply from Lulu and Georgia
Hi Kerri,
Thank you for your feedback! Your order has arrived at the final mile hub closest to your delivery address. The White Glove Delivery is scheduled for 8/5 from 9:00 AM to 12:00 PM. If you have any questions or need to reschedule, please contact Metropolitan using the phone number available in the tracking link provided. We appreciate your patience!
Lulu and Georgia
Terrible samples
Can't even tell which sample is which as you sent the most blank space image of each design
29 July 2026
Reply from Lulu and Georgia
Hello,
Hi there, thank you so much for reaching out and sharing your feedback. I completely understand how frustrating it must be to receive wallpaper samples that are too small to make an informed decision. We have shared your concerns with our team and are actively working on providing larger samples in the future. In the meantime, we are shipping three additional wallpaper swatches of each style to you. We hope that the additional swatches will give you a better view of the wallpaper, helping you decide if it will work in your space. We sincerely appreciate your patience and are truly sorry for any inconvenience this has caused.
Lulu and Georgia
3x I tried to have it delivered and an…
3x I tried to have it delivered and an item came damaged. They also shipped replacement to wrong address on file one of the times. It was a huge inconvenience i gave up
29 July 2026
Reply from Lulu and Georgia
Hi Jordan,
Thank you for your feedback! We sincerely apologize for the inconvenience you have experienced with your order. Our Customer support team has assisted you by offering a replacement, which was subsequently canceled at your request. Additionally, they provided you with a credit for your future order. Please let us know if you have any further questions. We are happy to help!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Zeinab,
Thank you so much for your feedback! I appreciate your patience as our Trade support team works on your return request. They will follow up with you shortly with all the necessary return information. If you have any further questions or need assistance in the meantime, please feel free to reach out. We are happy to help!
Lulu and Georgia
Reply from Lulu and Georgia
Hi Rhonda,
We're so happy to hear that the size, pattern, and colors were absolutely perfect! Thank you for sharing your positive feedback.
Lulu and Georgia
L&G Does not Dissapoint!
I love the pillows! Always high quality, and durable. This is my sixth order from LuLu and Georgia. Ya'll do not disppoint!
29 July 2026
Reply from Lulu and Georgia
Hi Khatija,
We are so thrilled to hear how much you love the pillows, and that your orders have consistently meet your expectations for quality, and durability. Thank you for your feedback!
Lulu and Georgia
The pink color bleeds
The pink color bleeds, creating a huge stain on my marble countertop.
22 July 2026
Reply from Lulu and Georgia
Hi Marissa,
Thank you for your feedback! We sincerely apologize for the quality issues with the Lusine Paper Towel Holder. Please provide photos of the issues to our Customer Support team via email, Live Chat, or text message during regular business hours, and we will be happy to help find a resolution. Thank you for your understanding.
Lulu and Georgia
Excellent First Experience with Lulu and Georgia
This was my first purchase from Lulu & Georgia and my experience was excellent from start to finish. From the kind attentiveness of customer service, to the ease of ordering, the speed of delivery, the secure packaging of my order and last of all the quality of my purchase. I love my Charnes table and am getting ready to place another order!
28 July 2026
Reply from Lulu and Georgia
Janet,
We are so happy to hear that your first experience with us was excellent from start to finish! We're thrilled you love your Charnes table and look forward to your next order.
Lulu and Georgia
Disappointed
We got this review before our furniture arrived. The bed arrived last week, but unfortunately when the guys started to put it together, they realized there was a piece missing. They had to take apart what had been done and take the whole bed with them. We’re told it would be a couple of days to bring it back. It’s been 4 days and we’ve heard nothing. They didn’t leave a name or number. So we wait until there is communication on Lulu and Georgia’s end. Frustrated and inconvenient.
11 July 2026
Reply from Lulu and Georgia
Hi Dale,
Thank you for your feedback. We sincerely apologize for the inconvenience with your bed. Our Customer support team is currently investigating this matter with the shipper, and will follow up with a resolution shortly via your email thread. We appreciate your patience as we work towards a resolution.
Lulu and Georgia
Beautiful desk. I love it!
I couldn’t be happier with the desk I ordered. The wood is beautiful and it fits perfectly un my space. Delivery was flawless.
22 July 2026
Reply from Lulu and Georgia
Judith,
We're so happy to hear that you love your new desk and that it fits perfectly in your space! We're also glad the delivery was flawless. Thank you for your wonderful feedback.
Lulu and Georgia
Loving ruffles! The quality is exceptional for the …
The quality is exceptional for the McPherson platform bed I purchased, The ruffled edges are constructed so you can easily shape the fabric and the ruffle stays intact. I absolutely love it!
13 July 2026
Reply from Lulu and Georgia
Diane,
We are so happy to hear that you love the exceptional quality of your new McPherson platform bed! We are especially pleased that the ruffled edges are constructed so well.
Lulu and Georgia
My vase had a minor defect and they…
My vase had a minor defect and they sent me a replacement! Great customer service and beautiful pieces
21 July 2026
Reply from Lulu and Georgia
CM,
We're so glad we could resolve the issue with your vase and that you appreciate our beautiful pieces! We value your kind words.
Lulu and Georgia
Your delivery people call and there’s…
Your delivery people call and there’s no one on the line. I can’t get my bed delivered! Horrible customer service
28 July 2026
Reply from Lulu and Georgia
Hi Jalene,
Thank you for your feedback! We sincerely apologize for the delivery delays you've experienced with our freight carrier. At the time of your purchase, the made-to-order bed you ordered had an 8-week production timeline. Our freight carrier has confirmed a delivery date scheduled for the week of 8/17. Please contact Metropolitan using the phone number provided in the tracking link sent to your email, if you have any questions about the delivery date or need to reschedule your White Glove service appointment. Thank you for your patience, and please let us know if you have any further questions. We are happy to help!
Lulu and Georgia
I am so impressed with this company
I am so impressed with this company. I needed a rug replaced, and their customer service was top-tier from start to finish. They listened, communicated perfectly, and responded promptly. It’s rare to find a business that shows this level of understanding nowadays. To top it off, the delivery guys were fantastic. They’ve earned a customer for life, and I’ll definitely be telling others to shop here!
28 July 2026
Reply from Lulu and Georgia
Marcy,
We are so happy to hear about your positive experience with us! It's wonderful to know that our customer service and delivery team exceeded your expectations when replacing your rug. We truly value your kind words and appreciate you becoming a lifelong customer. Thank you for sharing your feedback!
Lulu and Georgia
Quality
I love to peruse your online products…The quality and workmanship of the pillows that I bought are outstanding and look so nice in my fireplace room. I am very pleased with my purchase…Thank you Lulu and Georgia
21 July 2026
Reply from Lulu and Georgia
C.E.M,
We are so happy to hear how much you love your new pillows! It's wonderful to know that their quality and workmanship look so nice in your fireplace room. We truly appreciate your kind words.
Lulu and Georgia
Communication was great and the items…
Communication was great and the items that I received were just as they were pictured. I am in the middle of the renovation. I will post pics when they are installed!
21 July 2026
Reply from Lulu and Georgia
Kristine,
We are so happy to hear our communication met your expectations and that the items were just as pictured! We eagerly await seeing your renovation photos when the installation is complete.
Lulu and Georgia
Easy to unpack and looks great!
28 July 2026
Reply from Lulu and Georgia
Sheila,
We're so glad to hear that you found the unpacking process easy and that you love how it looks! Thank you for sharing your positive feedback.
Lulu and Georgia
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