Lulu Reviews 

6,492
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 841 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the book prints, noting that paper, binding, and true inks are top tier. Many people find the platform easy to use, showing a smooth process for uploading manuscripts and designing covers quickly. However, some customers also noted occasional difficulties with book templates and cover sizing constraints. Reviewers mentioned that setting up custom covers can sometimes be tricky or require better alignment tools to avoid formatting errors around the edges. A few users expressed a desire for more pre-formatted options and clearer guidance when preparing book layouts.

What people talk about most

Product

Consumers find product satisfaction, praising top-tier print and binding quality along with secure packaging... See more

Quality

Reviewers highlight positive aspects of quality, noting that the paper, print, and binding are of publisher... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless book publishing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had Lulu print some stories I wrote for my children. Paper, pribt and binding quality is book-shop / publisher level. Rates are good and shipping fast and efficient. The marketing mails are a bit ted... See more

Company replied

Rated 5 out of 5 stars

The quality of the prints is always top tier, and I've been using Lulu since 2018. They get your books shipped out in an orderly fashion as well. I'd highly recommend them, and although I'm only able... See more

Company replied

Rated 5 out of 5 stars

Easy to prepare and get the book. Suggestions: 1. More pre-formated covers to choose from, 2. Easier to get from private to public (I couldn't find how to do it, 3. When revising a project, show prev... See more

Company replied

Rated 5 out of 5 stars

I've been publishing and printing my books with Lulu since 2019. The book upload process is smooth and easy, and customer support has always been very helpful and on the ball. My newest batch of books... See more

Company replied


Company details

  1. Book Publisher
  2. also in
  3. Digital Printing Service
  4. e-Commerce Service

About Lulu

Written by the company

Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.

Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.

Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.

Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:

  • Create and upload book files with flexible tools
  • Automate secure publishing workflows through API integrations
  • Print premium, on-demand books with intelligent global routing
  • Deliver direct to customers in 200+ countries and territories
  • Access to data and analytics for forecasting and sales visibility

As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.

Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.

Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(6,492)

906 reviews in the last 12 months

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Rated 5 out of 5 stars

No surpriseOnce given the inside and covers

Once given the inside and covers, printing was done very quickly and delivery was very fast with no surprise once I had the book in my hand

29 September 2026
Lulu logo

Reply from Lulu

We’re happy to hear that your finished book met your expectations! 

Thank you for choosing Lulu and sharing your experience with us. We wish you continued success with your publishing projects!

Warm regards,
Taylor M.

Rated 5 out of 5 stars

Get yourself into print.

The process for getting your text into print is straightforward. Design your book then save as a pdf. Follow their instructions. It’s so rewarding to receive a book of your printed work produced to a high standard using a quick and efficient service. Thank you.

28 September 2026
Lulu logo

Reply from Lulu

We’re glad to hear that you found our process user-friendly and were pleased with the quality of your finished book and the efficiency of our service.

Thank you for choosing Lulu to bring your work to life. We wish you all the best with your future projects!

Warm regards,
Taylor M.

Rated 5 out of 5 stars
Lulu logo

Reply from Lulu

It’s wonderful to hear that you’re happy with the quality of our products and the service you received!

Thank you for taking the time to share your feedback.

Rated 4 out of 5 stars

The burden of vengeance: The Silent Struggle when love becomes pain

The guardian given during cover book and isbn. The help in selling and distribution of the book to other bookseller platforms

30 September 2026
Lulu logo

Reply from Lulu

We’re glad to hear that you found our resources for publishing your book helpful.

Thank you for sharing your experience and choosing Lulu to be part of your publishing journey. We truly appreciate your support!

Regards,
Taylor M.
Lulu

Rated 5 out of 5 stars

LuLu is the BEST

I have been using LuLu.com for many years and I have recommended LuLu self-publishing to several friends, and they all have used LuLu.

On occasion books are sent but get lost. This just happened to me. I contacted LuLu and they could see that my shipment was lost and they are sending me a new shipment gratis and expediating the shipping. I have always received good service even when things don't go right. Thank You LuLu.com

28 September 2026
Lulu logo

Reply from Lulu

Thank you for being part of the Lulu community for so many years and for recommending us to your friends! We’re sorry to hear that your recent shipment was lost, but we’re glad our team was able to step in and arrange a replacement with expedited shipping.

We appreciate your patience, loyalty, and kind words about our service. Thank you for choosing Lulu!

Regards,
Taylor M.
Lulu

Rated 5 out of 5 stars

I have received my order of paper backs and the fast service!very impressed with LuLu!

I am very happy with the quality and speed of my paperback order, as well as my hardcover order. I will be using LuLu for all my book orders.

1 October 2026
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Reply from Lulu

We’re glad to hear that you’re happy with the quality and turnaround time of both your paperback and hardcover orders!

It means a lot to know that you plan to continue using Lulu for your books. Thank you for your trust and support. We look forward to being part of many more of your publishing projects!

Regards,
Taylor M.
Lulu

Rated 5 out of 5 stars

Perfect for me

Easy and convenient printing, fast delivery. I've stayed with Lulu for more than ten years and never wanted to change.

30 September 2026
Lulu logo

Reply from Lulu

Thank you for sticking with us throughout the years and for making Lulu part of your publishing journey. We appreciate your continued trust and support!

Regards,
Taylor M.
Lulu

Rated 5 out of 5 stars

Easy book building tools

Easy book building tools. Making a cover is much easier than the old version. Pretty quick printing and packaging is always top notch

26 September 2026
Lulu logo

Reply from Lulu

We’re glad to hear that our book-building tools are making the process easier. It’s also great to know that you’re happy with the printing speed and the care we put into packaging your books.

Thank you for sharing your experience and for choosing Lulu for your projects!

Regards,
Taylor M.
Lulu

Rated 1 out of 5 stars

My First Publication — Eight Weeks of Waiting for Nothing

Dalcassian Dynasty is my first publication, and this has been an extremely frustrating experience.

I purchased and received my proof copy and paid for Global Distribution. I then spent approximately eight weeks dealing with an ISBN-related issue. Lulu Support eventually uploaded the corrected file and instructed me to publish the corrected draft, which I did.

After following those instructions, the project became Version 2 and I was told I needed to purchase another proof copy before Global Distribution could continue.

I understand that Lulu has policies regarding revised versions, but this revision was necessary to address the existing issue—it was not because I decided to create a new edition. After waiting eight weeks, I expected the distribution process to continue, not to be sent back to a step I had already completed and asked to spend more money.

For my very first publication, this has been a disappointing experience. Lulu could improve by taking responsibility when corrections made through support trigger additional requirements and by providing a waiver or credit when customers have already purchased a proof.

30 September 2026
Unprompted review
Lulu logo

Reply from Lulu

Hello Shannon

Thank you for sharing your experience, and we are sorry that the process was frustrating, especially for your first publication.

For Global Distribution, each version of a book must go through the required review process, including a proof copy after changes are made to the files. When new files are uploaded for distribution, the project becomes a new version, and a new proof is required before that version can continue through the distribution process.

This is also a requirement of our distribution partners. They want authors to have the opportunity to review the updated book before the version is submitted for approval through their retail networks. This helps ensure that the files being distributed are the files the author has reviewed and approved.

We understand that, in this case, the file change was made to address an existing issue rather than to create a new edition. We appreciate your feedback about how this process could be clearer when support-related corrections are involved, and we are sorry for the additional frustration and expense this caused.

Michael
Lulu

Rated 5 out of 5 stars

I like that you have guides I can look…

I like that you have guides I can look at to tell me how to do just about any of the process. This was my 1st time writing a book and you made it so easy to have it in print and at a great price. I got 1 copy in paperback and 1 copy hardback. The price is close enough that I recommend hardback so it will be a keepsake.
Thank you!

29 September 2026
Lulu logo

Reply from Lulu

Congratulations on publishing your first book! We’re thrilled to hear that our guides helped make the process easy and that you were happy with the pricing and your paperback and hardcover copies.

We wish you all the best with your book!

Regards,
Taylor M.
Lulu

Rated 5 out of 5 stars

Doing a great job

The people at Lulu seem committed to doing things properly and well, so I can keep producing my books without problems.

24 September 2026
Lulu logo

Reply from Lulu

Our team works hard to provide a reliable publishing experience and we’re glad that commitment has made a positive impression.

Thank you for trusting us with your projects. We look forward to supporting you with many more books to come!

Warm regards,
Taylor M.

Rated 5 out of 5 stars

Lulu did a fantastic job printing my…

Lulu did a fantastic job printing my books. From uploading the files to receiving the finished copies, the whole process was smooth and easy to follow. Great service for independent authors — highly recommended!

27 September 2026
Lulu logo

Reply from Lulu

Thank you for the wonderful recommendation! We’re delighted to hear that everything was easy to navigate.

We’re proud to support independent authors and help bring their work to life. We appreciate you choosing Lulu and wish you continued success with your books!

Warm regards,
Taylor M.

Rated 1 out of 5 stars

I give up

I have been selling books for next to nothing for 13 years on this site! I just updated a book, received two copies, pages stuck together, ripped when opened, and can I resolve this with the robot? nope! thank you for your attention to this matter lulu robot

26 September 2026
Unprompted review
Lulu logo

Reply from Lulu

Hello

Thank you for sharing your experience, and I am sorry to hear about the condition of the books you received. After 13 years of publishing with Lulu, we certainly understand how disappointing it must be to receive copies with pages stuck together and damaged when opened.

If you have not already done so, please submit a support ticket so our team can take a closer look. This can be done from the main page at www.lulu.com by selecting Help and then Contact Us. Our print team can review printing defects and work with you on the issue.

We would appreciate the opportunity to have this reviewed and see how we can assist.

Michael
Lulu

Rated 5 out of 5 stars

great teamwork !

22 September 2026
Lulu logo

Reply from Lulu

Thank you for the kind words! We’re happy to hear that our team made a positive impression and we appreciate your support!

Warm regards,
Taylor M.

Rated 5 out of 5 stars

Very user-friendly

Very user-friendly; very clear about how to proceed.

22 September 2026
Lulu logo

Reply from Lulu

Hello

Thank you for your feedback! We are glad the process was clear and easy to navigate. We want authors to feel confident at every step of bringing their books to life, and it is great to hear that was your experience with Lulu.

Kind regards,
Michael
Lulu

Rated 5 out of 5 stars

Good quality and on time

23 September 2026
Lulu logo

Reply from Lulu

Goodday

Thank you for sharing your feedback! We are glad your books arrived on time and that you are happy with the quality. We appreciate you choosing Lulu for your printing needs!

Kind regards,
Michael
Lulu

Rated 5 out of 5 stars

I was able to complete 2 projects in a…

I was able to complete 2 projects in a short time. Already sold 3 ebooks. All I need now is to pay for distribution fee for the second project and I know I will be able to sell more ebooks than before.

23 September 2026
Lulu logo

Reply from Lulu

Hello

Congratulations on completing your two projects and making your first ebook sales! It is exciting to see your hard work starting to pay off. Thank you for publishing with Lulu, and we wish you continued success as you share your books with more readers!

Kind regards,
Michael
Lulu

Rated 5 out of 5 stars

New Author/Publusher

You made the process very simple, with Support available if help was needed.

21 September 2026
Lulu logo

Reply from Lulu

Hello today

Welcome to the world of publishing! We are happy Lulu could make getting started a straightforward experience. Thank you for taking the time to share your feedback, and best of luck with your publishing journey!

Kind regards,
Michael
Lulu

Rated 5 out of 5 stars

The books look great

The books look great. Thank you.

25 September 2026
Lulu logo

Reply from Lulu

Hello Donald

We love hearing that you are happy with how your books turned out! Thank you for choosing Lulu to bring your work to life. We hope you enjoy sharing your finished books with others!

Kind regards,
Michael
Lulu

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