Luggage Pros Reviews 

363
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

“Great duffle bag! It has alot of storage space, light wt to meet my needs and stay within the international airline regulations without having to pay extra. This wheeled duffel will be almost perfe... See more

Rated 1 out of 5 stars

This Site SHOULD BE SHUT DOWN. They claim to produce personalized luggage but always claim pictures are too blurry or pixelated to print and their Customer Service is beyond TERRIBLE it's unprofess... See more

Company replied

Rated 2 out of 5 stars

I didn’t like the fact: 1- free shipping inside USA and they are not mentioning that in main page where the at is. 2- they tell you sign in for notifications and get 10% I discovered that on seco... See more

Company replied

Rated 5 out of 5 stars

When my trusty 30 in Samsonite Silhouette (aka Big Red) gave up the ghost after many years of years, I did my research and decided I wanted to replace it with the Delsey Chatelet Air 2.0 Trunk Spinner... See more

Company details

  1. Travel Agency

Information provided by various external sources

Luggage Pros - Large selection of luggage, bags, briefcases, handbags, laptop bags, travel accessories, and more. Low price guarantee, free shipping, and easy returns!


Contact info

3.6

Average

TrustScore 3.5 out of 5

363 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(363)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought a Ted baker luggage and they…

I bought a Ted baker luggage and they haven't shipped for 5 days, wouldnt recommend this company, I ordered a product almost a week and it still hasn't shipped, their service is poor and they have very rude staffs. luggage pro is a complete trash.. still waiting for my order hopefully they would ship it out this week.

11 September 2018
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I ordered an item and within a couple of days, I notice the zipper was damaged. I didn't notice it until I arrived at the airport. When I got back from out of town, I called customer service and some woman name Dawn said they couldn't do anything about it. "That once it leaves your home is considered used." What a nonsense!! Never again will I shop at the website, never!

7 August 2018
Unprompted review
Luggage Pros logo

Reply from Luggage Pros

Hello Rick - We're sorry for the issues experienced with this order. Unfortunately, once an item has been used the manufacturer’s warranty takes over. Our customer service team prides ourselves on going the extra mile – including helping you establish contact with the manufacturer. If you're having difficulty reaching the manufacturer or have not heard from them, here is the direct phone number: 800-237-0387. Again, we're sorry for the issues experienced with the order. If you're still having issues, please let us know and we'll get in touch with them.

Rated 5 out of 5 stars

Great product

Great product. It was a gift for my grandson and he loves it. Fast delivery. I would do business with Luggage Pros again.

6 August 2018
Unprompted review
Rated 5 out of 5 stars

It's hard to find Tumi bags

It's hard to find Tumi bags, and at a good price. I was lucky to find just the right item with silver hardware (rare) and was even happier to have it packaged so carefully & shipped so promptly. I would go here again for any kind of luggage or handbag.

28 July 2018
Unprompted review
Rated 3 out of 5 stars

Tommy Hilfiher 21 in luggage from Luggage pro.

I bought a Tommy Hilfiger 21" luggage from Luggage Pro. Strangely, I was only able to get this luggage directly from them as I could not find same within Tommy's collection and store. It came exactly as described. Delivery was supper fast. It is yet to go on its maiden voyage but enjoying every feel of it.

26 June 2018
Unprompted review
Rated 5 out of 5 stars

Great luggage at great prices.

I was looking to purchase some luggage for my son who will be travelling at the end of the month. I did research and came across what I was interested in purchasing. Luggage Pros had exactly what I wanted in the color I wanted and at a great price. i had already compared prices even against Amazon! The website was easy to use. They promised the delivery date and it still came early. My son loves the luggage. I will probably need to replace my set soon and I will definitely go back to Luggage Pros.

12 June 2018
Unprompted review
Rated 5 out of 5 stars

I just came upon this site

I just came upon this site. I ordered a suitcase for my grand daughter. We both loved the quality and the fast delivery. Would recommend to anyone and use this site again. Thank you

6 June 2018
Unprompted review
Rated 1 out of 5 stars

WEBSITE HORRIBLE

WEBSITE HORRIBLE. HAD TO ENTER INFORMATION OVER 5 TIMES TO GET IT TO WORK. Hope you have a better experience than I did. sdk

29 May 2018
Unprompted review
Rated 5 out of 5 stars

Eagle Creek bags

Quality luggage brand that I have previously purchased. Company was responsive & the free shipping was very fast. Would definitely purchase add'l pieces from this company

28 May 2018
Unprompted review

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