Luggage Online Reviews 

431
TrustScore 2 out of 5

2.1

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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

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Rated 1 out of 5 stars

Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.

Rated 1 out of 5 stars

Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more

Rated 3 out of 5 stars

Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more

Rated 5 out of 5 stars

The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more

Company replied

Company details

  1. Travel Agency

Information provided by various external sources

Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.


Contact info

2.1

Poor

TrustScore 2 out of 5

431 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(431)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service - Exceeded Expectations

Called and spoke to a representative in the customer service dept. I was needing a piece of luggage sent to me in Florida and it was going to be time sensative. She checked to make sure the luggage I wanted was in stock and could be shipped in time. It was and she told me that if I ordered that day, it usually ships out the next. I went ahead and ordered. I was really surprised to recieve an email the next morning letting me know it had been shipped. Now thats service...

29 July 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers. Happy Holidays.

Rated 5 out of 5 stars

Excellent Suitcase Super-fast shipment

The suitcase is exactly what I was looking for. The price was reasonable with quick shipment. I will continue to shop for luggage here.

28 July 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers. Happy Holidays.

Rated 5 out of 5 stars

Wow, that was fast!

Fastest service ever received! And for a quality product! Can't go wrong with Tumi products. Asked a question on website chat, they quickly answered product was in stock, ordered item, fastest shipping ever, received item with a day of ordering!

17 July 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 5 out of 5 stars

Just what I needed

So happy I could find this bag!!!! Great B&R quality, quick shipping and affordable pricing. Perfect purchase.

13 July 2021
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Reply from Luggage Online

Thank you for your kind review. we are so glad that you are satisfied with your order.

Rated 5 out of 5 stars

I Purchased the Blue Quilted Circlet…

I Purchased the Blue Quilted Circlet Set for my husband's birthday (August). So when we travel, he can put his belts in the large one and some accessories in the small one. I have a set (Red) as well, I love them. They are sturdy and when my suitcase is packed I can find them easily. My husband is always looking for his belts either in the suitcase or in the hotel dresser drawers. This will solve the problem.

11 July 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 1 out of 5 stars

I’d give you zero stars but 1-star is…

I’d give you zero stars but 1-star is the lowest possible rating. Nobody responded to my email request to apply a discount code to my order after I placed it. Maybe this will get your attention.🖕

10 July 2021
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Reply from Luggage Online

Dear customer,
We apologize that our offices were closed at the time of your email. We are happy to inform you that your order has been adjusted with the coupon code that you acquired for being a new customer.
We hope you enjoy your purchase,
Customer Service

Rated 5 out of 5 stars

Great for frequent travellers!

Great for frequent travellers! We received our luggage promptly and in perfect condition at a pricepoint lower than any other reliable seller on the internet. Highly recommended!

8 July 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 5 out of 5 stars

Excellent Order Experience

The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The order acknowledgement, shipping duration and frequent status updates were some of the best I have experienced. The item was in expected new condition and works properly. No surprises, other than there were no surprises. Highly recommended.

23 June 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 5 out of 5 stars

Gorgeous

Gorgeous, well made. Traveling with it next week!

22 June 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 5 out of 5 stars

Happy camper

I bought an Osprey backpack on sale at nearly half the price of retail with free shipping. Super happy with the order. It was delivered quickly and was just what I needed.

19 June 2021
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Reply from Luggage Online

Thank you for sharing your positive experience with our customers.

Rated 1 out of 5 stars

Very disappointed 😔

I usually buy from this website and I always like it but this time I am disappointed, because the style of the suitcase in the photo is not the same I received.The suitcase broke after I pack in and I was trying to closed it. I am very disappointed with this last purchase I made. 😬

16 June 2021
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Reply from Luggage Online

Thank you for letting us know that you were unhappy. Customer service will be reaching out to you in regards to your order as we would love to make it up to you.
-Customer Service

Rated 5 out of 5 stars

Perfect luggage for my two daughters

Perfect luggage for my two daughters. So well-made and so light and easy to push / pull along while traveling, especially in an airport.

7 June 2021
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Reply from Luggage Online

Thank you for your descriptive review that can help future customers.
-Customer Service

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