Horrible customer care! They sent the wrong item, then would not honor listed price on their website. Returned and will not purchase from then again. Buyer beware.
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See what reviewers are saying
Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed ke... See more
Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to... See more
The particular case I ordered seems either very scare right now, or extremely expensive where I did find it. I was pleasently surprised to find it both in stock and very reasonably priced at L.O. The... See more
Company replied
Company details
Information provided by various external sources
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Contact info
260 liberty st, 08840, metuchen, United States
- 1-844-999-7678
- customerservice@luggageonline.com
- www.luggageonline.com
2.1
Poor
431 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Quick and afforable!
7 June 2020
Unprompted review
Reply from Luggage Online
Thank you for trusting Luggage Online! We strive to provide the best luggage at the best prices -quickly.
The luggage came fine
The luggage came fine, but I find your site to be practically unfunctional. I wrote and attempted to chat and emailed several times, with no response. It was very frustrating, but the merchandise is fine. The site is very hard to navigate, not user friendly.
3 June 2020
Unprompted review
Reply from Luggage Online
I apologize for any inconvenience this may have caused you. We are working diligently to upgrade our site as quickly as possible. Your comments are noted and we will make sure that we provide a seamless shopping experience.
-Customer Service
Reply from Luggage Online
We appreciate your business and honest review.
Have a great day!
-Customer Service
#travelwithlol
Great service
Price was fair, communication was very good and delivery was quick and as expected.
I have ordered numerous items from Luggage Online over the years and service has always be great.
6 May 2020
Unprompted review
Reply from Luggage Online
We are so glad to hear that you are satisfied with your order. Thank you for being a loyal customer. We appreciate your support. Please stay safe and healthy during this time.
-Customer Service
I needed to return the item that I…
I needed to return the item that I ordered and they made it very easy for me. The post office wanted to charge me $70.00 for the return. Customer service sent me a label and only charged me $7.50. I will definitely order from them again,
22 April 2020
Unprompted review
Reply from Luggage Online
I feel terrible that you were not happy with the item that you purchased, but I am so glad to hear you reached out to customer service in regards to your return. We are always willing to help our customers find the best deals ... even for a return label! Come back soon!
-Customer Service
Right on time
Given the current situation, I still received my order in a timely manner!
17 April 2020
Unprompted review
Reply from Luggage Online
We appreciate you taking the time to acknowledge the hardwork and precautions our warehouse is implementing to make sure that all orders are shipped and received on time. During these unprecedented times we really want to express our appreciation for our customers. Thank you for choosing Luggage online!
-Customer Service
Tumi backpack purchase
Purchased a NWT older model Tumi Hartford backpack. It was a great price and was sent quickly. I would do business with them again. They accepted Paypal, too!
21 March 2020
Unprompted review
Reply from Luggage Online
You made a great choice! This is one of our most popular backpacks. We are so glad you were able to grab it during a promotion. Thank you for your purchase and continued support.
-Customer Service
Great customer service
I had an issue with an item (my fault, not theirs) and the customer service was great. Due to this- I will definitely continue to order from here. They have a great selection of products too!
21 March 2020
Unprompted review
Reply from Luggage Online
I am so glad to hear that our team was able to resolve your issue. We take pride in our customer service and product selection. Thank you for your purchase and continued support.
-Customer Service
Reply from Luggage Online
Thank you for informing our customers of some of our best attributes! We appreciate your business and continued support.
-Customer Service
Replacement Bag
Product was delivered as ordered and in great condition. I had just had the wheels on another bag torn off during a trip and needed a fast replacement.
19 March 2020
Unprompted review
Reply from Luggage Online
We feel terrible that you had to experience that during your travels. Your Samsonite winfield is a very popular and durable choice! We hope it brings you good luck on your next trip. Thank you for trusting us with your purchase.
-Customer Service
Good experience
Good experience. The Rimowa suitcase I needed was available. Accurate description, quick deliveryand the item was exactly as it appeared on the website. Would recommend highly and use again.
16 March 2020
Unprompted review
Reply from Luggage Online
We are so glad we were able to meet your expectations. Thank you for your order and continued support.
-Customer service
Fast shipping and great price
11 March 2020
Unprompted review
Reply from Luggage Online
Thank you for leaving your lovely review! We hope you are enjoying your just in case backpack by Tumi!
#travelwithlol
-Customer Service
Easy Transaction despite mixed online reviews
After reading a number of poor reviews about this company I was hesitant about ordering through them, however, it was super smooth. Order->Pay->Easy Tracking->UPS Delivery on time.
I will say I reached out to them via chat a couple times with questions and they were not very solution oriented. I also tried calling their phone and no one picked up. So customer service is mixed, but the product is ace.
7 March 2020
Unprompted review
Reply from Luggage Online
I apologize for any inconvenience you have experienced during your shopping experience. I will make sure to discuss with our customer service live chat team to ensure a better knowledge of the product. I am so glad that you are enjoying your beautiful Rimowa.
#travelwithlol
-Customer Service
Product arrived on time and as expected…
Product arrived on time and as expected per the website. Very good experience.
1 March 2020
Unprompted review
Reply from Luggage Online
You chose well!
Samsonite will never let you down. We are so glad we were able to provide you with service that exceed your expectations. We appreciate your review. This will help other customers trust our service.
#Travelwithlol
-Customer Service
I was a little worried that Luggage…
I was a little worried that Luggage Online's prices were too good to be true, but I was pleasantly surprised to find out that they are both good and true. I ordered three pieces that are all first quality and beautiful. They arrived quickly and well-packed. The selection is unbelievable. I will never buy luggage anywhere else again. Thank you Luggage Online!
1 March 2020
Unprompted review
Reply from Luggage Online
I am so glad we were able to make all your worries disappear! Customer Satisfaction is our #1 priority. We take pride in our product selection and best price practice. We hope to see you again.
#Travelwithlol
-Customer Service
Reply from Luggage Online
The Samsonite F'Lite is an awesome choice! Having a zipperless luggage brings so many perks especially because it's one of our jetsetters top picks! Please let us know how you like the luggage.
#Travelwithlol
-Customer Service
Solid construction
Solid construction. Only time will tell about durability.
29 February 2020
Unprompted review
Reply from Luggage Online
Great Choice! Travelpro is so dependable i know you will be thrilled with your travel experience. Please let us know how it held up during your travels.
#Travelwithlol
-Customer Service
Perfect bag
Perfect bag. Authentic. In brand new and well wrapped condition. Definitely shopping this site again.
20 February 2020
Unprompted review
Reply from Luggage Online
We hope you are enjoying your Tumi backpack! Your descriptive review is greatly appreciated and will help our future customers.
#Travelwithlol
-Customer Service
DOVER HARDCASE BY LONDON FOG
I have not used the luggage as of today. However, we are going on a vacation to Europe this spring and I question the strength of the luggage in the back. The is no metal connecting the top and bottom pieces. Hopefully, the luggage will hold up
18 February 2020
Unprompted review
Reply from Luggage Online
Thank you for leaving this descriptive review. London Fog Dover is a wonderful collection, but Please reach out if you have any issues during your travels. #Travelwithlol
-Customer Service
Sent wrong item
I ordered a suitcase last minute to replace mine that broke last minute. They sent the wrong item!!! Not enough time to return before my trip and had a difficult time finding a way to contact them online. There’s lots of good luggage sites out there but this isn’t one of them. Shop elsewhere!
17 February 2020
Unprompted review
Reply from Luggage Online
I sincerely apologize for any inconvenience this may have caused you. I feel terrible that this mixup has happened to you right before your exciting trip. Please let us know if there is anyway we can make up for this issue.
-Customer Service
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