Smooth experience in Melbourne — easy booking, hassle-free drop-off/pick-up, no issues. A bit odd leaving bags in a shop instead of a dedicated room, but it worked fine. Tried Bologna twice and ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booking and paying on the website was simple, quick and convenient. The drop-off location was super-convenient for me. I just felt that the staff at the mini market, though efficient, couldn't be over... See more
First time user. Easy to book and a very convenient location (near to Porto train station). Shop used was on a main street and easy to find and unload from a taxi. Only criticism is lack of transparen... See more
Company replied
The 1st location we booked at Hay Street Mall stopped working with LuggageHero and no one informed us of it. I only found out because I happened to ask LuggageHero a question about our booking, a few... See more
Company replied
Company details
Written by the company
Drop your luggage at a local shop and pick it up when convenient. Let LuggageHero turn your travel days into holidays and stop planning your trips on the terms of your luggage. Feel free to explore the city.
Contact info
Corkgade 1, 2150, Nordhavn, Denmark
- contact@luggagehero.com
- www.luggagehero.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service
A great service - very handy and conveniently located near Brighton train station. Have used it a few times now. Would recommend!
29 September 2025
Unprompted review
Reply from LuggageHero
Hello Huw,
Thank you so much for the lovely feedback! We're thrilled to hear you've found our service convenient and reliable, especially near Brighton train station. It means a lot that you've used us multiple times and would recommend us — we truly appreciate your support.
Looking forward to helping you again soon!
Best regards,
LuggageHero Team
All went well, would use again
We left our luggage (two bags) at the 'Marvelous Barber Lounge' location while we were in Boston, and it all went well. Staff was friendly, and they kept the bags in a secure room in the back. Friendly and reliable, would use again.
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Dorothee,
Thank you for sharing your experience! We’re so glad to hear that everything went smoothly and that you found the staff friendly and reliable. We look forward to welcoming you back for your next trip!
Best regards,
The LuggageHero Team
Easy and comfortable
Everything was great the guy was very friendly and the place good located in the center with an underground quite close. - Everything great
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Sonia,
Thank you for your wonderful feedback! We’re delighted to hear that you found everything easy and comfortable, and that our team made your experience enjoyable. We hope to see you again soon!
Best regards,
The LuggageHero Team
Safe place to store bags
The store did not open 24 hours but they did keep your stuff safely while you can travel with peace of mind around perth - Good place
25 October 2024
Unprompted review
Reply from LuggageHero
Hello Azureen,
Thank you for sharing your experience! We’re glad to hear you felt your belongings were kept safe and that the service gave you peace of mind while exploring Perth. We truly appreciate your recommendation!
Best Regards,
LuggageHero Team
"Great service & well organised"
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Frances,
Thank you for your kind feedback! We’re thrilled to hear you found the service great and well organised. We look forward to welcoming you again!
Best regards,
The LuggageHero Team
Very nice people at Spar
Very nice people at Spar - we'd use them again
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Stephen,
Thank you for your feedback! We’re delighted to hear you had a great experience at Spar. We look forward to serving you again in the future!
Best regards,
The LuggageHero Team
The man was so kind that we already…
The man was so kind that we already miss him honestly! - Kind staff
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Daniel,
Thank you for your kind words! We’re so glad to hear that our staff made such a positive impression. We’ll be sure to pass on your message, and we hope to welcome you again soon!
Best regards,
The LuggageHero Team
We left 4 suitcases there and were able…
We left 4 suitcases there and were able to enjoy the city center before going to the airport. The owner was very kind and available. The place is very close to the central station, which makes logistics much easier. - Affidabile (Brussels)
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Nadia,
Thank you for sharing your experience! We’re delighted to hear that our location helped make your day easier and that you felt well supported by the owner. We hope to assist you again on your next trip!
Best regards,
The LuggageHero Team
Reply from LuggageHero
Hello Russell,
Thank you for your feedback! We’re glad to hear you found the service simple and enjoyable. We look forward to helping you with your luggage again soon!
Best regards,
The LuggageHero Team
100% recommended
They speak ENGLISH and stuff is so nice, even we were 30 minutes late, they stayed and texted not to worry , absolutely great experience !! ☀️ -Trustful and great place"
29 September 2024
Unprompted review
Reply from LuggageHero
Hello Anya,
Thank you so much for your wonderful feedback! We’re thrilled to hear our team could accommodate you even after your delay and that you had such a positive experience. Your recommendation means a lot to us!
Best regards,
The LuggageHero Team
Reply from LuggageHero
Hello P Alex,
Thank you for your kind feedback! We’re delighted to hear you enjoyed the service and had a positive experience with the owner.
Best regards,
The LuggageHero Team
Great location near Victoria Station
Great location near Victoria Station. Baggage safely stored. Pleasant service. Will definitely use this store again. - Perfect
4 October 2024
Unprompted review
Reply from LuggageHero
Hello T.E.R,
Thank you for your wonderful feedback! We’re thrilled to hear you felt your baggage was safely stored and enjoyed the service at our Victoria Station location. We look forward to welcoming you back soon!
Best regards,
The LuggageHero Team
Luggage Storage near Gare du Nord
"This is a luggage store about two minutes walk from the Gare du Nord and very easy to use - would recommend - Handy place to leave luggage near the Gard du Nord"
29 September 2025
Unprompted review
Reply from LuggageHero
Hello Lesley,
Thank you for your kind words! We’re glad you found our Gare du Nord location convenient and easy to use. We really appreciate your recommendation and look forward to serving you again!
Best regards,
The LuggageHero Team
Great place near Port Authority Bus…
Great place near Port Authority Bus Terminal
21 April 2025
Unprompted review
Reply from LuggageHero
Hello Irwin,
Thank you for your feedback! We’re happy to hear you found our location convenient near Port Authority Bus Terminal. We look forward to welcoming you again!
Best regards,
The LuggageHero Team
Reply from LuggageHero
Hello Tamas,
Thank you so much for your kind words. We’re delighted to know you had a perfect experience with our service.
We truly appreciate your feedback and look forward to helping you again in the future.
Best regards,
LuggageHero Team
nice
This made my experience exploring the city SIGNIFANTLY easier. You folks are life savers and I hope to work with you again soon. -j
1 May 2025
Unprompted review
Reply from LuggageHero
Hello josh,
Thank you so much for your wonderful feedback. We’re thrilled to hear that our service made exploring the city easier for you. Knowing we could help make your trip smoother means a lot to us.
We look forward to assisting you again on your next adventure!
Best regards,
LuggageHero Team
Surprisingly easy
"I appreciated the sign on the checkout counter for LuggageHero, otherwise I may not have trusted that I was in the right place. It was an easy experience and we were thankful for the service. - Easy drop off"
12 March 2025
Unprompted review
Reply from LuggageHero
Hello Maghan,
Thank you for your feedback. We’re glad the signage helped guide you and that your drop-off experience was easy and stress-free.
We appreciate you taking the time to share your thoughts and hope to assist you again in the future!
Best regards,
LuggageHero Team
LONDON:
LONDON:
"Needed to leave one case for a day , great decision. Helpful staff , all done on app time of leaving with picture to set clock which is stopped on pick up. 2 minutes from Kings Cross Station. Insurance for items too. Would use again if necessary"
21 December 2024
Unprompted review
Reply from LuggageHero
Hello MRS COOK,
Thank you for your kind words. We’re glad our team and app made your luggage drop-off simple and convenient. It’s great to hear you appreciated the location, insurance, and the ease of pick-up.
We look forward to helping you again whenever you need us!
Best regards,
LuggageHero Team
Great service!
24 September 2025
Unprompted review
Reply from LuggageHero
Hello Julia,
Thank you so much for your kind words. We’re delighted to know you had a great experience with our service.
We truly appreciate your feedback and look forward to helping you again in the future.
Best regards,
LuggageHero Team
Handy Alex, Berlin
My daughter had competed in the Berlin Triathlon, so one of our pieces of luggage was her bike (in a bike bag, ready for the plane). This was not a problem for Handy Alex. We were worried they might say it was too big, but they took it without any issue.
3 June 2025
Unprompted review
Reply from LuggageHero
Hello Leon,
Thank you for sharing your experience. We’re delighted to hear that Handy Alex could accommodate your daughter’s bike without any issues. It’s great to know we could make your luggage drop-off stress-free after such an exciting event. We hope to assist you again in the future!
Best regards,
LuggageHero Team
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