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LUCRIN Geneva Reviews 

1,189
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 418 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful leather, excellent craftsmanship, and durable design. Many find the items to be luxe, well-made, and perfectly suited for their needs, often highlighting the elegant design and variety of colors available. People also frequently commend the efficient and prompt delivery service, even for international orders, making the overall purchasing experience a positive one. Conversely, a small portion of people felt dissatisfied with aspects of customer service, mentioning slow communication, unhelpful responses, or issues with order cancellations. Some customers also noted problems with their orders, such as incomplete shipments, significant delays, incorrect items, or missing customizations. Additionally, a few reviewers expressed concerns about product value, specific design preferences like strap length or case thickness, and functional issues such as weak magnets or difficult closures.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising the ordering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initially when I wanted to order, this item was out of stock so I filled out the form to be contacted when it became available. I never received the email despite the SKU becoming available again. Thi... See more

Rated 4 out of 5 stars

The quality of the wallet IPhone case is very nice. Several color options. My only concern is the case doesn’t close when only a few credit cards & driver’s license are placed inside. I’m hoping... See more

Rated 4 out of 5 stars

I am a repeat and happy Lucrin customer. The products are of the highest quality materials and beautifully made. I have my first beef ever, however, which cost Lucrin one star. I ordered a jewelry cas... See more

Rated 5 out of 5 stars

We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they receive... See more


Company details

  1. Leather Goods Store

Written by the company

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.

Written by the company

Personalize all your items
Worldwide shipping
Diverse means of Payments
Satisfied or Refund

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,189)

570 reviews in the last 12 months

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Rated 4 out of 5 stars

The Lucrin Minimalist Wallet-iPhone 15…

The Lucrin Minimalist Wallet-iPhone 15 Pro Max has the minimalistic qualities I was looking to protect my iPhone Pro Max. It has a quality leather appearance with attractive stitching. I would give five stars for these qualities.

Unfortunately, I can only give three stars for the durability of the leather loop straps. I was concerned initially when I received the wallet. I have used this wallet for a dozen times. The stitching was excellent, but the leather material ripped at the stitching. This could’ve happened because I wear the holder on the right side of my hip and there is a small car seat clearance between the hip, the seats and the metal seatbelt strap clip attachment. I didn’t notice any problems of the wallet rubbing against the car seatbelt metal clip attachment. If I thought this would’ve been a problem, I would’ve worn the wallet on my left side, where there’s a little more clearance between the seat and seatbelt clip attachment to prevent rubbing against the wallet.

3 March 2026
Rated 5 out of 5 stars

Great customer service

I got the crocodile-style leather case for my phone. I’m very happy with the quality of the phone case and amazing customer service.

7 April 2026
Rated 4 out of 5 stars

Helpful team

As part of my order I needed to contact customer service to arrange a return. The team were very helpful and made suggestions to speed up the refund.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Many reasons The beautiful leathers

Many reasons The beautiful leathers, the choice of different finishes available - the colours are glorious - almost impossible to choose but best of all was the service I received from Riyad - the most patient and charming person but also quick to pick up on my mistakes before it was too late to rectify them - impressive and going forward when I need a gift that is personal and also beautiful I will be choosing Lucrin. Anna

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Special thanks to Joyce, who resolved our issue promptly and very efficiently. Thank you.

14 April 2026
Unprompted review
Rated 3 out of 5 stars

Not of the design and quality /…

Not of the design and quality / craftsmanship I expect of LUCRIN

7 April 2026
LUCRIN Geneva logo

Reply from LUCRIN Geneva

Dear Sir/Madam,

Thank you for your review. We are genuinely sorry to hear about your experience,
and we would like to assure you that this is not representative of the quality and
service we are committed to delivering.

We notice that no previous request has been logged with our Customer Experience
Team. We kindly invite you to contact us at customer@lucrin.com, so that we may
personally investigate the matter and offer you an appropriate solution.

Your satisfaction is extremely important to us, and we remain fully at your disposal to
assist you.

Warm regards,
Lucrin Team

Rated 5 out of 5 stars

Beautiful craftsmanship

My custom-made leather computer sleeve is gorgeous. The first time I put it on it was really tight, but now it fits like a glove, even on the second time. It is a beautiful color and the monogram is great. Everything about it is so beautiful. Expensive but worth every penny!

16 March 2026
Rated 5 out of 5 stars

Experience with Lucrines with Lucrin so far

All my experiences with Lucrin so far, and since 2021, have been extremely positive. The products are of very high quality, and the quality/price ratio is quite acceptable. They treat each customer exceptionally and professionally, whatever the objective, whether it's requesting information or providing after-sales service.

9 April 2026
Unprompted review

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