I was having problems making deposits with my debit card. The host reached out to me to see if they could help. I realize they operate on deposits, but the professionalism the customer success staff... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I've played at lucky red casino and its sister sites for approximately 10 yrs now and I must say they have been consistent with excellent customer support and fast cash outs the entire time. In the i... See more
Company replied
Redemption for winnings takes way to long. Why you dont use PayPal or cash app is beyond me. I stopped using your app on a regular because thier are so many other casino apps that pay out Redemptions... See more
Company replied
Your processors are always shutting down my card deposits because i guess I make too many. How about getting another processor? The auto quick deposit pop up gets me to repeatedly rebuy with my c... See more
Company replied
Company details
Written by the company
We put our players first! Your feedback matters, and we're here to help. Our dedicated support team is available 24/7 through live chat, phone, or email, ensuring personalized assistance whenever you need it. Since 2009, Lucky Red Casino has delivered a first-class gaming experience. Explore hundreds of games, including Live Dealer tables and thrilling Slot Tournaments – all just a click away!
Contact info
United States
- www.luckyredcasino.com
You should know
4.2
Great
421 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I feel safe playing on this site
I feel safe playing on this site. Withdrawals are quick, and once you learn how, easy.
15 July 2026
Reply from Lucky Red Casino
It's great to hear you're enjoying our rapid payouts and we're so glad to hear you feel safe with us! We strive to provide the best possible service in all areas and our Customer Support Team are available 24/7 to help with anything.
Reply from Lucky Red Casino
Thank you for your review! We're so happy you're enjoying those quick payouts and our dedicated 24/7 Customer Support Team!
Reply from Lucky Red Casino
It's fantastic to hear you're loving the games and the quick payouts! We have a wide selection of games available and we release new games each month to keep things fresh and exciting!
Reply from Lucky Red Casino
Thank you for your review! It's fantastic to hear you're enjoying your interactions with our dedicated Customer Support Team!
Very friendly and helpful staff
Very friendly and helpful staff. Fast service. Communication is excellent.
16 July 2026
Reply from Lucky Red Casino
We appreciate your review! We pride ourselves on our fantastic customer service and we're so glad to hear you're enjoying your interactions with us! We're available 24/7 and you're always welcome to reach out.
Reply from Lucky Red Casino
Thanks so much for the amazing love to our customer support team! We do work to process payouts as quickly as possible. Glad to see you're enjoying our games. More new games will continue to be added to our vast selection, so you always have opportunities to find new favorites!
Reply from Lucky Red Casino
Thank you for sharing your experience with us! Great to see you're enjoying our services!
love to play and win!
I enjoy playing on this site pay off is quick and good bonuses and games
16 July 2026
Reply from Lucky Red Casino
Thank you for sharing your experience with us! We do work to process payouts as quickly as possible. It's great to see you enjoy our bonuses and games. More new games will continue to be added to our vast selection, so you always have opportunities to find new favorites!
Lucky Red has always been fair and…
Lucky Red has always been fair and balanced. The games are fun and always up to date. Their customer service is top notch; they are always ready to help and assist if needed.
13 July 2026
Reply from Lucky Red Casino
Thanks so much for your kind words and for the amazing love to our customer support team! I’m pleased to see our customer support team was able to help when needed.
Lucky Red Casino
Grear casino, great staff, lots if games. LR CASINO is the only casino I play. Support is on call 24/7 and egar to help with whatever you need. The only thing I could say or suggest to the casino is work on the withdraw time frames, if this was a but faster it would make them the best casino on line. But all in all great fun and good chances to win some cash.
16 July 2026
Reply from Lucky Red Casino
Thank you for your kind feedback and for sharing your experience with us. I’m pleased to see our customer support team was able to help when needed. We aim to process withdrawals as quickly and smoothly as possible, and we appreciate you taking the time to share your feedback with us.
This is a very welcoming organization…
This is a very welcoming organization not just on the floor but in the streets too.
16 July 2026
Reply from Lucky Red Casino
Thank you for your kind words!
Such a relaxing atmosphere
Such a relaxing atmosphere, with lots of games and seems like new games appear once every 2 months. Don't have to wait too long for a payout
13 July 2026
Reply from Lucky Red Casino
Thank you for sharing your experience with us! We do work to process payouts as quickly as possible. Glad to see you're enjoying our slot games. More new slot games will continue to be added to our vast selection, so you always have opportunities to find new favorites!
Reply from Lucky Red Casino
We really appreciate your great review! Payouts are quick and simple and we always aim to get those processed as fast as possible so you can enjoy your winnings!
It's also fantastic to hear you're having fun and enjoying the games. We have a wide selection available and we'll keep the new games coming every month to keep things fresh!
Been playing regularly for 6 months or…
Been playing regularly for 6 months or so and have never won enough to make s withdrawal. Don't bother.
12 July 2026
Unprompted review
Reply from Lucky Red Casino
Thank you for your feedback, we understand how it can feel frustrating, but game outcomes can vary over time and are never limited based on past wins or withdrawals. All games operate fairly and are not adjusted on an individual basis.
This casino literally sucked so bad…
This casino literally sucked so bad that I had support cancel my account after 6 disappointing months. The slots will let you win the first month but after that forget it..
12 May 2026
Unprompted review
Reply from Lucky Red Casino
Thank you for your feedback, we understand how it can feel frustrating, but game outcomes can vary over time and are never limited based on past wins or withdrawals. All games operate fairly and are not adjusted on an individual basis.
Reply from Lucky Red Casino
It’s great to hear you’re making use of your bonuses! Spins aren’t deducted from the bonuses but if there is a specific bonus you’d like to discuss in more detail, our Support Team are on hand 24/7 to provide assistance where needed.
Took a little whike to get verified but…
Took a little whike to get verified but I got my money thanks lucky red
17 February 2026
Reply from Lucky Red Casino
We appreciate your patience during the verification process, it’s an important step to ensure account security and safe deposits/withdrawals. If you ever need assistance, our support team is always happy to help. Hope you enjoy the win!
Fun games but play through
I dislike the fact that you cannot cash out until you go through a substantial amount of money
6 April 2026
Reply from Lucky Red Casino
Thanks for your feedback, I’m pleased to see you enjoy our games. While the playthrough requirements may feel challenging, we want to emphasize that compared to many competitors, our playthrough requirements are extremely fair and competitive. We have taken your feedback on board
Reply from Lucky Red Casino
Thanks so much for the amazing love to our customer support team!
Good but more Bad
Again, the process to ‘confirm’ my identity after initially winning money seems to be just a delay. Im not certain I’ll continue to use your site and don’t have the same hoops to jump through at competitors sites.
Update 04/2026: Additionally, my sister used to play this site. She has her own acct. and uses her own device, yet LR casino has for some reason linked our acct together. My sister and I hardly speak, let alone share gaming together. I’ve tried to clarify, but I’m ignored. I don’t get it.
24 March 2026
Reply from Lucky Red Casino
Our withdrawal process is designed to be straightforward and typically only needs to be completed once, but we’d be happy to review this with you to ensure everything is in order.
Please reach out to our 24/7 Live Chat Support Team, who will be able to provide further assistance and guide you through the process.
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