LUCAS DIVING Reviews 

113
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quick, punctual and accurate service. Goods arrived in Prague 2 days after the order was placed, nicely packed. One item turned to be not immediately available despite the listing, that was clea... See more

Rated 5 out of 5 stars

I couldn't have wished for better service from teh team at Lucas Diving. They were extremely helpful and accomodating with my purchase for my partners' birthday present. It was sent so that it was de... See more

Rated 5 out of 5 stars

UK based but Apeks products are so overpriced here and ranges held are limited. As a family diving together later this year we decided to buy some new kit. Very pleased to find what we like here. One... See more

Rated 5 out of 5 stars

I had the opportunity to shop in-store and I really liked how well-stocked it was. Due to distance (NL-PL), I made my second purchase online. Thank you for the quick responses and advice via email. I... See more

Company details

  1. Sports Memorabilia Store

Written by the company

Al meer dan 40 jaar alle duikmaterialen onder één dak. Het grootste aanbod en wereldwijde leveringen. Van snorkel tot compressor. Alle grote merken uitvoorraad leverbaar. Zowel instore and online. Leveringen B2B en ook aan de duiker rechtstreeks (B2C)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(113)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and well packaged

I've placed two orders with LucasDivestore so far, and both experiences have been very smooth. The only hiccup I had was with the payment form on the website, which wasn't working correctly. That said, the team stepped in quite quickly and provided all the necessary details via email to sort things out, very helpful and much appreciated! Delivery for both orders has been very quick and packaged well, though I'm still waiting for a few things from one of my orders, which are expected to ship in October. I'll update this review once it arrives!

Edit: Everything arrived safely and without any problems.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! They replied very quickly to my question and the shipping was also very fast. Highly recommended.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service.

Good customer service.
I ordered full gear, they also called to verify and fix my fins size to match my booties. Also, built my regulator and all together for me.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful team

Super helpful team, emailed a lot with them around product recommendations, sizing, etc. was eager to help throughout the whole process, very highly recommended!

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

While the shop has great prices and a wide range of items, they also have the worst customer service I've ever seen. It's like talking to a wall. I requested, it two separate orders that a specific shipping company be used. In both instances they confirmed that they will, and then just sent via whatever company they chose. Basically, once you pay, you're on your own.

Luckily there is good competition out there with the same prices, and a customer services that actually cares.

Never again.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

I made a mistake with my order and they were super kind talking to me to understand and correct it for me.
Plus they gave me tops as I was buying a present without much knowledge on the subject.

17 April 2025
Unprompted review

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