LR Direct Reviews 

1,061
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

During the past month I have twice attempted to buy filters for my 2022 Defender. Twice I have received confirmation emails, but then, a day or two later, LR Parts Direct has decided to cancel my orde... See more

Rated 5 out of 5 stars

Nice company to deal with. Communications are good. Stand behind their product. Shipping to NJ USA is usually faster then most mid- Country, west coast based suppliers. Prices are significanly... See more

Rated 5 out of 5 stars

I have been exclusively LRdirect for the last 4 months and have had over 6 separate orders, all have been trouble free and always promptly shipped. As I live in Germany I can order on the weekend a... See more

Rated 1 out of 5 stars

Follow up to my previous problems contacting this company. Advised of despatch via Parcelforce, but address was wrong, the first line was missing. Caused problems with carrier, who’s system can’t... See more

Company details

  1. Auto Parts Store

Written by the company

We aim to be your one-stop shop for Genuine LR, Original Equipment and Quality Replacement Parts for Land Rover© vehicles. Providing a fast and efficient delivery service and unbeatable value-for-money to independent workshops, clubs, charities and enthusiasts. Supplying an extensive range of quality parts, accessories and equipment from Allmakes and Britpart as well as genuine Land Rover© spare parts for all models. We are not just another supplier however, drawing on over 65 years of mechanical experience working on all Land Rover© models from our sister company K Motors, we use the knowledge we have gained to offer an “LR Direct Workshop Approved” recommendation on products that have been tried and tested by our technicians.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(1,061)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best

Easy site to find parts on website. Fast delivery from UK to Australia. Will use this company again

7 August 2020
Unprompted review
Rated 5 out of 5 stars

Great Vendor

Most always the best price on good quality parts, fair shipping to the U.S. and DHL is faster than most other shippers. Taken all together the prices are lower than most if the have the parts you need.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Nice company to deal with

Nice company to deal with.
Communications are good.
Stand behind their product.
Shipping to NJ USA is usually faster then most mid- Country, west coast based suppliers. Prices are significanly less and variety is bigger.
Cons: my 2019 order history unaccessible - how will claim any warranty, should I need to? Heavy items packing could be better given that items will travel overseas.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Ordered from Canada

Ordered from Canada, was really nice to get the all inclusive(duties as well) in CAD. Perfect right there. Part was Original LR so no doubt in quality, was packaged well and shipped without issue. Shipping really quick as well, within a week after depart it was in my hands. BRAVO LRDirect :)

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

You only really find out about customer service when there is a problem, well i had a problem, I ordered the wrong parts for my LandRover.
After speaking to Cameron at LRDirect he sorted out the correct parts and got them to me ASAP,and arranged for a refund on the parts delivered.
customer service you just can't beat.
many thanks

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Extremely Happy.

I did my research and ordered from LRDirect. From UK to my door in Western Australia... 6 working days. Well packed and exactly what I ordered. Great service.

27 July 2020
Unprompted review
Rated 1 out of 5 stars

What warranty?

1 yr warranty, not honoured. Months of chasing; emails and phone calls. Endless false promises to return calls and emails, deadlines and that refund which was agreed, but is yet to appear. What is the point in a warranty if you make it impossible to claim when the item is faulty?

22 June 2020
Unprompted review

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